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Introduction To Communication Skills
Introduction To Communication Skills
Introduction To Communication Skills
1
2016/2017 II
INTRODUCTION
TO
COMMUNICATIO
N SKILLS
NBWU 2082
WORKPLACE COMMUNICATION SKILLS
INTRODUCTION
2
Messag Feedbac
e k
(verbal
) Chann Conte
el xt
(office
)
Noise (eg:
Message (non- coffee
verbal) machine)
Sourc
Receiv
e
er
Questions Answers
How can the SENDER Verbally or nonverbally. By
encode the message? speaking, writing, gesturing.
What kinds of CHANNELS Letters, e-mail, Whatsapp,
carry messages? memos, TV, telephone, voice,
body. Others?
How does a RECEIVER Hearing, reading, observing
decode a message?
When is communication When a message is
successful? understood as the sender
intended it to be.
How can a communicator Ask questions, check
provide for FEEDBACK? reactions, dont dominate the
exchange.
NBWU 2082 | WORKPLACE COMMUNICATION SKILLS |
2016/2017 II
BARRIERS TO EFFECTIVE
COMMUNICATION
10
INFORMAL
FORMAL
HORIZONTAL -Established
DOWNWARD UPWARD COMMUNICATIO DIAGONAL friendship,
COMMUNICATIO COMMUNICATIO N Members of COMMUNICATIO personal
N Superiors N Where the same level N Where interests and
communicate subordinates in the communication proximity
with communicate organisationsal happens in all among fellow
subordinates with superiors chart directions colleagues
communicate
3. Vocal
Speak loudly enough to be audible to the
audience
Speak sincerely and enthusiastically.
Avoid speech disfluencies such as, erm,
lah, er.