Professional Documents
Culture Documents
MH Staff Service Allahabad
MH Staff Service Allahabad
MH Staff Service Allahabad
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During EOSS Detractors & Staff Service HI
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Observations :-
Week 39 to Week 43 were the most hit
It was the start of EOSS period
Basis analysis of Verbatims, the following reasons came out for hit
on Staff Service HI:
Staff Interaction
Availability of staff
Rigorous tracking of feedbacks was missing
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Action Plan :-
Rigorous and daily tracking of feedbacks, analysis on all negative
verbatims and working on them.
Better roster planning, break roster also to be planned if required
for ensuring staff availability on floor all the time.
Regular refreshers on Hattrick hygiene for the staff.
Cashiers to be trained on how to talk and take feedback from
customers.
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Staff Service Current Week (44)
wk 44 wk 44 wk 44 wk 44 wk 44 wk 44 wk 44 wk 44
alld