Professional Documents
Culture Documents
KM KnowledgeManagement Short
KM KnowledgeManagement Short
KM KnowledgeManagement Short
Te
le
op
ch
Pe
no
lo
gy
Process
Knowledge Management
Introduction
Case Studies
KM Principles
Conclusions
Minder Chen, 1996-2010 KM - 2
Reference Books:
The Knowledge-Creating Company : How Japanese Companies Create
the Dynamics of Innovation by Ikujiro Nonaka, Hirotaka Takeuchi,
Takeuchi Nonaka, Published by Oxford Univ Pr (Trade), May 1, 1995
Working Knowledge : How Organizations Manage What They Know, by
Thomas H. Davenport, Laurence Prusak, Published by McGraw-Hill,
December 1, 1997
If Only we Knew What We Know: The Transfer of Internal Knowledge
and Best Practice, Carla O"dell and C. Jackson Grayson, Jr., Free
Press, 1998.
Wellsprings of Knowledge : Building and Sustaining the Sources of
Innovation, by Dorothy Leonard-Barton, Published by Harvard
Business School Press, October 1, 1995
Knowledge Management Tools (Resources for the Knowledge-Based
Economy) by Rudy L. Ruggles (Editor), Published by Butterworth-
Heinemann, December 1, 1996
Intellectual Capital : The New Wealth of Organizations, by Thomas A.
Stewart, Published by Doubleday, March 1997
- a CEO -
Wisdom
Knowledge
Information
Data
Enlightening
Insightful
Group
Organize Individual Identify
Adapt Collect
Business Performance
Process Measurement
Technology
Source: Adapted from Arthur Andersen and the American Productivity and Quality Center
Minder Chen, 1996-2010 KM - 18
Knowledge Management Context
IT infrastructure is a critical component of knowledge
management (KM); however, KM encompasses much
more than IT does.
Business strategy/goals
Customer/supplier alliance
Business Environment
Competitive factors
Collaborative processes
Information sharing Business Process &
Process teams Work Environment
Reward system
Best practices
External/internal knowledge
Process models/templates Context & Content
Intranets/groupware/e-mail
Object databases
Document management
Videoconferencing/EMS IT Infrastructure
Minder Chen, 1996-2010 KM - 19
Knowledge Assets
Codified Knowledge Assets (Legally Owned)
Tip of the
Patents iceberg
Copyrights
Trademarks
Documents
Working Solutions
Web of Relationships
Communities of Practice
Experience
Expertise and Theoretical Knowledge
Database
Creation
Acquisition
Integration
Learning
Categorization
Utilization Storage
Dissemination
Gathering Organizing
Data entry, OCR Cataloging
Pull Filtering
Search Indexing
Voice input Linking
Knowledge
Management
Disseminating Refining
Push Compacting
Sharing Collaborating
Alert Contextualizing
Flow Mining
Explicit
Knowledge Current
Focus
Tacit
Ontological
knowledge
Individual Group Organization Inter-organization Dimension
Knowledge Level
To
Tacit knowledge Explicit knowledge
Socialization Externalization
Tacit
knowledge
From
Internalization Combination
1+1
Explicit
knowledge
3
Dialogue
(Collective Reflection)
Socialization Externalization
Linking
Field Explicit
Building Knowledge
Internalization Combination
Learning by Doing
(Socialization) (Externalization)
Tacit
knowledge Sympathized Conceptual
Knowledge Knowledge
So
d
cia
ize
liz
al
at
rn
ion
te
In
Tacit
Ontological
knowledge
Individual Group Organization Inter-organization Dimension
Knowledge Level
Information Tradition
Static Dynamic
Quick Slow
Codified Uncodified
Knowledge of processes/procedures
Meta-knowledge
Intranet
CBT, WBT
Provide Infrastructure
Organization - Culture - Technology - Public Relations
Source: Ernst & Young, and A Note on Knowledge Management, Harvard Business School 9-398-031, 1997
Function
Assurance
Geographic Tax
Areas Consulting
West
Southwest
Midwest Line of Businesses
Southeast Financial services
MidAtlantic Healthcare & life services
Northeast Information and communication & entertainment
Manufacturing, retail, and distribution
Public services
Competitor
Client
Practice
Engagement
Product
News
Web
Minder Chen, 1996-2010 KM - 42