Professional Documents
Culture Documents
3.stress MGMT
3.stress MGMT
Stressors
Physical or psychological demands to
which an individual responds
Situational constraints
Heat, cold, noise
Role stressors
Interpersonal conflict
Emotional labor
Work schedule Workload
Perceived control Work pace, time pressure
Strains
Reaction or response to stressors
5
Causes and Consequences of Stress
of Stress
Organizational Stressors: The Workplace
Workplace Stress Factors
Task Demands
Associated with the specific job a person performs
Physical Demands
Associated with the jobs physical setting and
requirements
Role Demands
Associated with the expected behaviors of a particular
position in a group or organization
Interpersonal Demands
Group pressures, leadership, personality conflicts
Organizational Stressors: Role Demands
Role
A set of expected behaviors associated with a
particular position in a group or organization.
Role Stress
Role ambiguity due to unclear roles
Role conflict due to:
Interrole conflict
Intrarole conflict
Intersender conflict
Role overload due to role expectations exceeding an
individuals capabilities
External Causes of Stress
Life Stressors
Events that take place outside the
organization
Life change
Any meaningful change in a persons personal or work
situation
Life trauma
Any upheaval in an individuals life that alters his or her
attitudes, emotions or behaviors
Most and Least Stressful Jobs
C- Consequences
Emotional- Stress, anxiety
Behavioral- Phobic avoidance, procrastination
Physiological- muscle tension, heart rate, changes in blood pressure
Demand-Control Model
14
Demand-Control Model
Consequences of Stress
Individual Organizational
Consequences Consequences
Behavioral Performance
negative effects on memory,
reaction time, accuracy, & task Withdrawal
performance
Attitudes
Psychological
Burnout
Burnout
over activation of sympathetic
nervous system (SNS),
producing several kinds of
stress hormones
Individual and Organizational Coping Strategies
References