THE CONSUMER ACT OF THE

PHILIPPINES
Republic Act No. 7394
 PURPOSE:

This law is designed to prevent business that engage in

fraud or specified unfair practices from gaining an
advantage over competitors and provide additional
protection for the weak and those unable to take care of
themselves.
 BASIC POLICY:

It is the policy of the State to protect the interest of the
consumer, promote general welfare and to establish
standards of conduct for business and industry. The
objectives of this Act is all focused to the welfare, protection
and rights of all the consumer in the Philippines.
 THIS LAW IS FOR?

This law is for all of us. We benefit for this Act because all of
us is a consumer.
 THE OBJECTIVES OF THIS
ACT ARE THE FOLLOWING:

Protection against hazards to health and

safety;protection against deceptive, unfair and
unconscionable sales acts and practices;
Provision of information and education to facilitate sound
choice and the proper exercise of rights by the consumer;
Provision of adequate rights and means of redress; and
Involvement of consumer representatives in the
formulation of social and economic policies.
 CONSUMER RIGHTS:

Right to basic needs

Right to safety
Right to information
Right to choice
Right to
representation
Right to redress
Right to consumer
education
Right to a healthy
environment
 WHO ARE THE AGENCIES
CONCERNED?

Department of Health:
Food, drugs, cosmetics,
devices, and substances

Department of Agriculture
Products related to
agriculture:

Department of Trade and

Industry:
Other consumer products
not specified above
 CHAPTER I CONSUMER
PRODUCT QUALITY AND
SAFETY

The duty of the State:

To develop and provide safety and quality standards for

consumer products.
To assist the consumer in evaluating the quality.
To protect the public against unreasonable risks.
To undertake research on quality improvement of products
and investigation into causes and prevention of products
related death, sickness, and injury.
 ARTICLES UNDER CHAPTER
I:

Article 7 Scope of implementing agencies

Article 11 The department shall also direct the
manufacturer, distributor, or seller of such product
to extend any or all of the following remedies to
the injured person:
To replace the product, the refund the purchase price or
to pay the consumer reasonable damages.
Article 15 Imported products
 CHAPTER II FOOD DRUGS
AND COSMETIC DEVICES

The duty of the state:

To protect he health of the consumer by ensuring a safe

and good quality of food, drugs, cosmetics and devices
and to regulate their manufacture, sale, distribution and
advertisement.
 ARTICLES UNDER CHAPTER
II:

(Food)
Article 23 Adulterated food
Article 24 Regulations of unprocessed food

(Drugs and Devices)

Article 29 Adulterated drugs and devices
Article 32 Dangerous drugs
Article 33 Banned or restricted drugs

(Cosmetics)
Article 35 Adulterated cosmetics
 CHAPTER III HAZARDOUS
SUBSTANCES

Declaration of Policy:

The state shall adopt measures designed to protect the

consumer against substances other than food, drugs,
cosmetics, and devices that are hazardous to health and
safety.
 HAZARDOUS SUBSTANCE:

Any substance or mixture of substances which is toxic,

corrosive, irritant, a strong sensitizer, flammable or
combustible or generates pressure through decomposition,
heat or other means, if such substance or mixture may
cause substantial injury or substantial illness.
 ARTICLES UNDER CHAPTER
III

Article 46 Prohibited acts

Every producers should label their products if those are
hazardous or dangerous, banned hazardous products but
still delivered by producers are strictly prohibited.
 CHAPTER IV REGULATION OF
PRACTICES RELATIVE TO WEIGHTS
AND MEASUREMENTS

Articles under Chapter IV:

Article 61 Implementing agency
The provincial, city, and municipal treasurers shall
strictly enforce the provisions of this chapter and its
implementing rules and regulations.
Article 62 Sealing and testing instruments of
weights and measurements
All instruments for determining weights and measures in
all consumer and consumer related transaction shall be
tested, calibrated and sealed every six months by the
official sealer.
 CHAPTER V CONSUMER PRODUCTS
AND SERVICE WARRANTIES

Articles under Chapter V:

Article 68 (a) Terms of express warranty
Seller or manufacturers who gives an express warranty
shall set the terms of warranty in clear and readily
understandable language by the consumers, shall identify
the party to whom the warranty is extended, shall state the
products or parts covered of warranty, state what the
warrantor will do in the event of a defect, state what the
consumer must do to avail new product and replace the old
one.
 DESIGNATION OF
WARRANTY:

Limit
Full
ed
Warra
Warra
nty
nty
 CHAPTER VI LABELLING
AND FARE PACKAGING

The duty of the state:

The state should enforce compulsory labelling, and fair
packaging to enable the consumer to obtain accurate
information, quality and quantity of the contents of
products and to facilitate comparison of the value of such
products.
 ARTICLES UNDER CHAPTER
VI:

Article 77 Minimum labelling requirements for

consumer products
Label needs its correct registered trade or brand name,
its duly trade mark, duly business name, the address of the
manufacturer, importer and repacker of the consumer
product of the Phil., its general make or active ingredients,
the net quantity of contents, and country of manufacture
(imported or not).
Brand name

Ingredients

Nutrition facts
 Article 78 Philippine Product Standard Mark

Article 80 Special packaging of consumer

products for the protection for children
 Article 84 Additional labelling requirements for
food
(Expiration date, whether the product is semi-cooked,
fully processed, or ready-to-eat, and if the ingredients used
are natural or synthetic.)

Article 87 Additional labelling requirements for

cosmetics
Warning:
Article 94 Labelling requirements for cigarette
Cigarette Smoking
is Dangerous to
your Health
 Thank you! :)
By:
Chal De Jesus &
Frenz Delgado