Conflict Resolution

DONE BY: TIFFANY ST. VILLE

What is conflict?

What do you think is meant

by conflict resolution?
Conflict is:
A serious disagreement or argument, typically a protracted one.
To be incompatible or at variance; clash.
To fight or contend; do battle.

Conflict can be caused by:

PoorCommunication. Poor communication is one of the main causes
of conflict between employees in the workplace
Difference in Personalities
Different Values
Competition
Good Consequences of
Conflict
It allows
individuals to
increase
creativity by
thinking of
more
innovative
ways to do a
job, complete a
task or form
It forces
people to
clarify or
make their
views more
understandab
le an easier
to
It can produce
constructive
social change.
It gives people
the
opportunities to
test their
capacities when
they are being
introduced to
another way of
doing things
from a person
Negative Consequences
of Conflict
Violence
Breakdown
of
Relationship
s
Increased
stress in
people
Conflict Resolution is:

the
process by which two or more parties
engaged in a disagreement, dispute, or
debate reach an agreement resolving it.
Conflict Resolution Strategies
Here are some ways to
reduce conflict among
individuals
Talk with the other person
Focus on behavior and events, not on
personalities
Listen carefully
Identifypoints of agreement and
disagreement
Prioritize the areas of conflict
Develop a plan to work on each conflict
Conflict is never
the way to go.
Avoid it as much
as possible.
Open up to the
ideas and
opinions of
others. You
never know, It
The End