Professional Documents
Culture Documents
Managing Conflict
Managing Conflict
Managing Conflict
1. Fight
2. Negotiate
3. Problem solve
4. Design
Conflict-Resolution Behavior
(Thomas and Kilman, 1976)
1. Competitionis a win-or-lose style of handling
conflicts.
2. Collaborationaims at finding some solution that can
satisfy the conflicting parties.
3. Compromiseis a common way of dealing with
conflicts, particularly when the conflicting parties have
relatively equal power and mutually independent
goals.
4. Avoidanceis based on the belief that conflict is evil,
unwanted or boorish.
Strategies for managing conflict
1. Styles.Conflict handling behaviour styles
2. Improving organizational practices.After identifying the reason for
the conflict situation, suitable organizational practices can be used to
resolve conflicts, including:
- establishing superordinate goals,
- reducing vagueness,
- minimizing authority- and domain-related disputes,
- improving policies, procedures and rules,
- re-apportioning existing resources or adding new,
- altering communications,
- movement of personnel, and
- changing reward systems.
Special roles and structure. Amanager has to
- initiate structural changes needed, including re-
location or merging of specialized units,
- shoulder liaison functions, and
- act as an integrator to resolve conflicts.
Confrontation techniques.Confrontation techniques aim
at finding a mutually acceptable and enduring solution
through collaboration and compromise
How to Manage
Conflict(Forbes.com)
1. Accept the inevitability of conflict in
management
2. Dont be a conflict-avoider.
3. Stay calm
4. Maintain the moral high ground
5. Partner with HR
6. Document meticulously
7. constructively resolving
Accept the inevitability of conflict in
management As mentioned above, just recognize
that addressing it is part of the job. Dont waste
energy ruminating about it, and dont feel bad you
feel bad about it. Just accept it for what it is: It
comes with the managerial territory.
Dont be a conflict-avoider. Difficult interpersonal
workplace problems wont disappear by ignoring them;
theyll only get worse. Chronic conflict-avoiders will
end up losing the respect of their employees and their
own management.
Stay calm Even when provoked, keep a close hold on
your temper; stay as calm as you possibly can.