SYSTEM DESIGN

HILMI
AKBAR
AFWAN
SYAFIQ
INTRODUCTION
The quality management systems (QMS) of many large
companies have evolved by default rather than by
design.
Retrieving this situation to produce an effective and
efficient quality management system (QMS) is never
easythere always seem to be too many other
priorities.
QUALITY MANAGEMENT SYSTEM
(QMS)
A quality management system (QMS) is a formalized
system that documents processes, procedures, and
responsibilities for achieving quality policies and
objectives.
A QMS helps coordinate and direct an organizations
activities to meet customer and regulatory
requirements and improve its effectiveness and
efficiency on a continuous basis.
HOW QUALITY MANAGEMENT SYSTEM
DESIGN CONTRIBUTE TO AN ORGANIZATION
The quality management system should apply to and
interact with all processes in the organization
It begins with the identification of the customer
requirements and ends with their satisfaction, at every
transaction interface.
The activities may be classified in several ways
generally as processing, communicating and controlling,
but more usefully and specifically as shown in the
quality management process model described in ISO
9001:2000, Figure 12.2.
FOR CONTINOUS IMPROVEMENT
It is interesting to bring together the concept of
Demings cycle of continuous improvement Plan, Do,
Check, Act and quality management systems. A
simplification of what a good management system is
trying to do is given in Figure 12.3, which follows the
improvement cycle.
 In many organizations established methods of working
already exist around identified processes, and all that is
required is the documenting of what is currently done.
In some instances companies may not have procedures to
satisfy the requirements of a good standard, and they may
have to begin to devise them.
Justify that the system as it is designed meets the
requirements of a good international standard, such as ISO
9001. There are other excellent standards that are used,
and these provide similar checklists of things to consider in
the establishment of the quality system.