WELCOME

TO
OUR PRESENTATION
 OUR TOPIC

Case Analysis: Repairing Jobs

That fail To Satisfy
 PREPARED FOR

Dr. Hasina Sheykh

Associate Professor
Department of Banking and Insurance
University of Dhaka
 GROUP PROFILE
01. Arafat Alam 21-114

02 Sadia Afrin Snigdha 21-072

03 Fatema Zannat 21-080

04 Nowrin Sultana 21-118

05 Rabeya Kamal 21-076

06 Raihan Bhuiyan 21-264

 INTRODUCTION
Organization name: DrainFlow
REASONS FOR CONCERN ABOUT
DISSATISFIED EMPLOYEE
Demotivated employees achieves less organizational goals
RESEARCHES ON JOB
SATISFACTION
Researches
Productivityon job satisfaction results in
OUTCOME ASSOCIATED OF JOB
SATISFACTION

OCB is highly depend on job satisfaction

JOB CHARACTERISTIC THEORY FOR
DRAINFLOW
Task Identity
JOB RESCHEDULING FOR
DRAINFLOW
HOW TO IMPLEMENT CASH
REWARD SYSTEM
BETTER WAYS OF CASH REWARD
SYSTEM
Cash reward system should be done on a monthly
basis
It should be based on information collection and
better survey of employee.
Make awareness and sincerity among employees
to ensure successful calls from customer.
It should be distributed individual work
performance.
ADVANTAGES OF FINANCIAL
INCENTIVES
Highly motivational
More motivating in short term than long term

Challenge employees

Improves performances

Improves customer satisfaction too

DISADVANTAGES OF FINANCIAL
INCENTIVES
Less concentration of employees
SPECIFIC PLAN TO ASSESS THE
REWARD SYSTEM

Regular weekly basis and monthly basis surveys

POSSIBLE CHANGING OF
DEPENDENT VARIABLE FOR
REWARD SYSTEM
HIRING RECOMMENDATION

Find people who are better suited for these jobs.

BIG FIVE PERSONALITY TRAITS

Customer service responsibilities

FINDINGS
 RECOMMENDATIONS
Assess job performance
Collecting feedback
Enhancing knowledge
from
by customer
cross training
Enhancingfeedback
Collecting knowledge
from
by customer
cross training