Professional Documents
Culture Documents
Final Presentation Team 4
Final Presentation Team 4
Jewish
Community
Center
Group 4
Courtney Burns, Hao Mu, Lawrence Jacquet, Hannah Watts, Jeremeiah
Whiteside
Agenda
Introductio
n
Key
Findings/Analysis
Recommendation
s
Implementation
Conclusion
Agenda Situatio Parent Experience Alignmen SERVQual Manic Tou Involveme Suggestion Surve Timelin Cos
Situation
Agenda Situatio Parent Experience Alignmen SERVQual Manic Tou Involveme Suggestion Surve Timelin Cos
Key Findings/Analysis
Parent
Expectations
Agenda Situatio Parent Experience Alignmen SERVQual Manic Tou Involveme Suggestion Surve Timelin Cos
Experience The J
Agenda Situatio Parent Experience Alignmen SERVQual Manic Tou Involveme Suggestion Surve Timelin Cos
Parent Alignment
Communicatio
n
Environmen Involvemen
t t
Resource Feedback
s
Agenda Situatio Parent Experience Alignmen SERVQual Manic Tou Involveme Suggestion Surve Timelin Cos
SERVQual
Agenda Situatio Parent Experience Alignmen SERVQual Manic Tou Involveme Suggestion Surve Timelin Cos
Recommendatio
ns
Yearly evaluation surveys
Improving Manic Monday
Recommendations
Suggestion Box
Improving Manic
Monday
Facebook Emails
Agenda Situatio Parent Experience Alignmen SERVQual Manic Tou Involveme Suggestion Surve Timelin Cos
Post-Parent-Tour
Expectations
Tour
Debriefing
Questionnair
e
Agenda Situatio Parent Experience Alignmen SERVQual Manic Tou Involveme Suggestion Surve Timelin Cos
Increase Parent
Involvement
Feedback
Volunteering spots
Fitness
Playgroun Meal Time
Classes
d
Agenda Situatio Parent Experience Alignmen SERVQual Manic Tou Involveme Suggestion Surve Timelin Cos
Suggestion Box
Anonymity
Convenient Location
Agenda Situatio Parent Experience Alignmen SERVQual Manic Tou Involveme Suggestion Surve Timelin Cos
Yearly Evaluation Surveys
Expectations:
Perceptions:
Agenda Situatio Parent Experience Alignmen SERVQual Manic Tou Involveme Suggestion Surve Timelin Cos
Implementati
Timeline
Add new parent Administer
Begin conducting
involvement surveys based on
debriefings
opportunities the SERVQual
model
May 2017 July 2017 August 2017 September 2017 December 2017
Agenda Situatio Parent Experience Alignmen SERVQual Manic Tou Involveme Suggestion Surve Timelin Cos
Cost
Agenda Situatio Parent Experience Alignmen SERVQual Manic Tou Involveme Suggestion Surve Timelin Cos
Agenda Situatio Parent Experience Alignmen SERVQual Manic Tou Involveme Suggestion Surve Timelin Cos