Professional Documents
Culture Documents
Project Quality Management
Project Quality Management
Project Quality Management
Management
April 29th,Improvement
Continuous 2009
What is Quality?
Continuous Improvement
Project Quality Plan
can be defined as a set of activities planned
at the beginning of the project that helps
achieve Quality in the Project being executed.
The Purpose of the Project Quality Plan is
to define these activities / tasks that intends
to deliver products while focusing on
achieving customer's quality expectations.
Continuous Improvement
Project Quality Plan
These activities / tasks are defined on the
basis of the quality standards set by the
organization delivering the product.
Project Quality Plan identifies which Quality
Standards are relevant to the project and
determines how can they be satisfied. It
includes the implementation of Quality
Events (peer reviews, checklist execution) by
using various Quality Materials (templates,
standards, checklists) available within the
organization.
Continuous Improvement
Project Quality Plan
The holding of the Quality Event is termed
as Quality Control.
As an output of the various activities,
Quality Metrics or Measurements are
captured which assist in continuous
improvement of Quality thus adding to the
inventory of Lessons Learned.
Quality Assurance deals in preparation of
the Quality Plan and formation of organization
wide standards.
Continuous Improvement
Guidelines to write the Project Quality Plan
Continuous Improvement
Guidelines to write the Project Quality Plan
Continuous Improvement
Evaluating your Project Quality Plan
Continuous Improvement
The development of a Project Quality Plan
The development of a Project Quality Plan is a
team process that depends as much on
communicating information as it does on planning.
The key objective is to create a cohesive dialog
and subsequently develop awareness of potential
quality issues assurance. Based on this awareness,
project managers can prepare plans and actions to
counter any weaknesses or deficiencies in the
project execution, thus ensuring that all quality
standards are met effectively.
Continuous Improvement
Evolution of Quality Management
Improve Quality
Provide jobs and Cost decreases because
more jobs of less rework, fewer
mistakes, fewer delays,
snags, better use of
Stay in business machine time and
materials
Productivity improves
Capture the market with
better quality and lower price
The Deming Cycle or PDCA Cycle
PLAN
Plan a change to the process. Predict the
effect this change will have and plan how
the effects will be measured
ACT DO
Adopt the change as a Implement the change on
permanent modification a small scale and measure
to the process, or the effects
abandon it.
CHECK
Study the results to
learn what effect the
change had, if any.
W. Edwards Demings 14
Points
1) Create constancy of purpose towards improvement of
product and services.
2) Adopt the new philosophy. We can no longer live with
commonly accepted levels of delays, mistakes,
defective workmanship.
3) Cease dependence on mass inspection. Require,
instead, statistical evidence that quality is built in.
4) End the practice of awarding business on the basis of
price tag.
W. Edwards Demings 14
Points
Find problems. It is managements job to work
5) continually on the system.
Institute modern methods of training on the job.
6)
Institute modern methods of supervision of
7) production workers. The responsibility of foremen
must be changed from numbers to quality.
Drive out fear that everyone may work effectively for
8) the company.
W. Edwards Demings 14
Points
Break down barriers between departments.
9)
Eliminate numerical goals, posters and slogans for
10) the workforce asking for new levels of productivity
without providing methods.
Eliminate work standards that prescribe numerical
11)
quotas.
Remove barriers that stand between the hourly
12)
worker and his right to pride of workmanship.
W. Edwards Demings 14
Points
13) Institute a vigorous programme of education and
retraining.
14) Create a structure in top management that will push
everyday on the above 13 points.
Demings System of Profound Knowledge
2 types of costs:
Unavoidable Costs: preventing defects (inspection,
sampling, sorting, QC)
Avoidable Costs: defects and product failures
(scrapped materials, labour for re-work, complaint
processing, losses from unhappy customers
Costs
Total Unavoidable
Costs costs
Avoidable
costs
Organisation
Passion to deliver response
Result Focus customer value / ability
excellence
Partnership
Actions not just
perspective
words (internal /
Process
(implementation) external)
Management
LEARNING AND TQM
Learning
Process Improvement
Quality Improvement
companies
.
THE CASE FOR QUALITY
5 Growing evidence that growth in market
share comes from sustained quality.
6 Cost advantages
PQP
ADCO
PQP
Designer
PQP Suppliers
construction quality plans
contractor
Preparation of a project quality plan
Audits
Close-out
CONTENTS OF TYPICAL PROJECT QUALITY PLAN
2.INTRODUCTION
2.1 Background
2.2 Project Scope
2.3 Project Objectives & Constraints
2.4 QA Standards (Consider putting in Document purpose)
CONTENTS OF TYPICAL PROJECT QUALITY PLAN
3. EXECUTION STRATEGY
8. QUALITY IMPROVEMENT
Timing