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Total Quality Management: TQM: Origins, Evolution & Key Elements
Total Quality Management: TQM: Origins, Evolution & Key Elements
Total Quality Management: TQM: Origins, Evolution & Key Elements
TQM
Suppliers, Production,
materials & assembly, Distribution Consumers
equipment inspection
Improve Quality
Provide jobs and Cost decreases because
more jobs of less rework, fewer
mistakes, fewer delays,
snags, better use of
Stay in business machine time and
materials
Productivity improves
Capture the market with
better quality and lower price
What is TQM?
Concern for
Constant drive Management employee
for continuous by Fact involvement and
improvement and development
learning.
Organisation
Passion to deliver response
Result Focus customer value / ability
excellence
Partnership
Actions not just
perspective
words (internal /
Process
(implementation) external)
Management
BASIC PRINCIPLES OF TQM
PLAN
Plan a change to the process. Predict the
effect this change will have and plan how
the effects will be measured
ACT DO
Adopt the change as a Implement the change on
permanent modification a small scale and measure
to the process, or the effects
abandon it.
CHECK
Study the results to
learn what effect the
change had, if any.
Demings System of Profound Knowledge
Learning
Process Improvement
Quality Improvement
2 types of costs:
Unavoidable Costs: preventing defects (inspection,
sampling, sorting, QC)
Avoidable Costs: defects and product failures
(scrapped materials, labour for re-work, complaint
processing, losses from unhappy customers
Costs
Total Unavoidable
Costs costs
Avoidable
costs