Lets revise:

Formal and informal letters.

 Remember: a good
letter/email should consist of:
a) an appropirate greeting: Dear Peter, Dear Mr
Williams, Dear Sir/Madam

b) an introduction: reasons for writing

c) Main body: develop the subject. Begin a new

paragraph for each main point.

d) an appropriate ending:
Best wishes + name,
Yours sincerely (when you know the persons
name) + full name
Yours faithfully (when you dont know the
persons name) + full name.
 Letters giving news.
A good informal letter/email should be
divided into paragraphs.

Each paragraph should deal with one

aspect of the subject and start with a topic
sentences which gives the main idea of the
paragraph.

We use Present Perfect to refer to recent

activities and Simple Past to refer to
activities which happened at a stated time
in the past.
 Do you remember the
language we use for letters
asking for advice?
Opening remarks (formal)
Opening remarks (informal)
Closing remarks (formal)
Closing remarks (informal)
 WHEN YOU GIVE ADVICE,
YOU USE:
OPENING REMARKS (formal ):

Thank you for your letter requesting

I am writing in reply to your letter

asking for advice about

I hope the following advice will be of

some help to you
 WHEN YOU GIVE ADVICE,
YOU USE:
OPENING REMARKS (informal):
I just got your letter and I think I
can help you.
I was sorry to hear about your
problem.
Heres what I think you should
do.
 Suggestions:
Formal:
I strongly recommend that
I would suggest that
I believe that the best course of action is..
I would advise you to
You should You ought to
If I were you I would.

Informal:
Why dont you
You shouldYou ought to
It would be a good idea to
What you should do is
How about.? I think you should
The best advice I can give is
 Closing remarks
Formal:
I trust you will accept this
advice.
I hope this will be of help.
I would very much like to
know if this was helpful.
Informal:
Hope this has helped.
Let me know what happens.
Letters of complaint.
USEFUL LANGUAGE FOR LETTERS OF
COMPLAINT
OPENING REMARKS:
I am writing to complain
about
I am writing regarding
I am writing on the subject of
I am writing because of

I am writing to you in connection w

CLOSING
REMARKS:
I hope/assume you will
replace
I trust the situation will
improve
I hope the matter will be resolved

I hope we can sort this matter out am

Dear Sir/ Madam,

I want to express my strong dissatisfaction with the service I

received during.

Firstly, . but ..

Then, in spite of the fact that

To make matters worse,.

I assume you will.

Yours faithfully,
Claire Gills.