CONFLICT, COMPLIMENTS, AND

CRITICISM

Kelompok 4 ( Kelas G ) :
-Adrian Hartanto
- Clara Sinta
- Hanny
- Livia Fransisca
- Marieta Wijaya
- Ricter Chaidir
 Softening the Blow

When delivering criticism, keep these point in

mind:
Avoid the but bomb
Keep it impersonal
Keep it private
Be specific
Soften the impact
 Compliments
When giving a compliment , remember these
points:
Be sincere
Be specific
Be unqualified
Dont compare
 Cosmetic Surgery

To avoid hurt feelings, follow these suggestions:

Never tell a person he or she crazy to have
cosmetic surgery
Wait until the person opens the subject before you ask
if they have had cosmetic surgery
If you are curious, try saying, you look wonderfull
today. If they reply that they Have had surgery, ask
only : are you pleased with the result?
Even if pressed, never criticize the result. If you must ,
you can say: I see what you mean, but only when you
point it out.
Never volunteer the names of others who have had
cosmetic surgery.
 Bad News
People get fired, go Into bankruptcy, have
accident, get indicted and experience the
death of loved ones. If it happens to
someone you know well, it is less then
useless to act as if nothing has happened. It
is up to you to acknowledge the misfortune
at the earliest opportunity and to offer your
sympathy. Dont wait for the other person
to tumble around looking for an opening.
 Conflict

Since conflicts are unavoidable and

inavitable, here are some short tips on how
to hands a conflict.
 Sexual Harassment
What will you do if you got sexual
harassment ?
- Fight back and Speak up
- Reporting
Embarrassing Situations
 Inappropriate Questions

If someone comes up with a nasty or

particularly inappropriate question, you can
ignore them or tell them you consider the
questions to be rude.
 Dirty Jokes
If someone telling what is sure to be an
obscene joke, you can say : I dont think I
want to hear this, and move away.
 The Least You Need to Know
When delivering criticism, use the critical i.
Criticism should be impersonal, specific, and as
positive as possible
When being criticized, dont become overly
defensive
The best compliments are sincere, spontaneous,
specific, and unqualitied
When someone compliments you, the perfect
response is to simply say thank you
When someone tells you bad news, dont try to cheer
them up by telling them that it could be worse.