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106.09.02 員工諮商技巧 詹翔霖副教授 員工協助與職涯諮商技巧實務班
106.09.02 員工諮商技巧 詹翔霖副教授 員工協助與職涯諮商技巧實務班
Chanrs@ms68.hinet.net 0955-268997
http://mypaper.pchome.com.tw/chanrs
MTP
EAP
EAP
EAP
2000
(heal) (hal)
8
3
2
3
A
8 10
B 2
C
A B
C
(1946-
X (1965-1977) Y (1978-1984)
1964)
3C 3C
/
/
(coaching and counseling)
--Hardaway 1996
60%
(EAPs) 55%
40%
30%
19%
330
86 2
/
PTSD
(physical labor)
(cognitive labor)
(emotional labor)
(emotional labor)
( )
(
)
( )
(The Know-It-Alls)
(The Passives)
(The Dictators)
(The Yes-People)
( )
(The No-People)
(The Complainers)
1
2
3
OHanlon Weiner-Davis 1989
1.
2.
3.
de Shazer 1991
the miracle question
1974
70
1
------
45 90
11
1.
2. /
3.
4.
5.
6. ?
7.
8.
9. ?
10.
?
11.
---
/
5 7
3 15
3 15
-
/
A .
B .
C .
D .
E .
F.
G .
H .
1.
2.
( )
3.
4.
5.
Pygmalion effect
1. ( )
2.
3.
1.
2.
3.
4.
5.
Rogers(1985)
;
Client Center or Whole person
Center
Rogers(1985)
; ;
; /
;
-
Rogers
1.
congruence
2. unconditional
positive regard
3.
accurate empathic understanding
(40%)
(30%)
(15%)
(15%)
NLP
(Linguistic)
(Programming)
NLP
NLP
1.
2. 70%
3.
1. :
2. :
3. ( , , ): ,
4. :
a.
b.
NLP
(VC)
( )
(AC)
(VK) ( )
(VC) (VR)
(Ac) (AR)
(VR)
( )
(AR)
(VK) (VD)
(VD)
( )
( )
-
Ex
Ex
EX -----
Ex --- VS ---
PS.
1.
2.
3.
4.
EX
Ex
p.s.
--
1 2 3 4 5 6 7 8 9 10
1
2 /
3
10
(
( )
-1
-2
-3
*
*
*
*
*
1.
2.
3.
4.
5.
6.
7.
8.
9.
Role play