SOLVING WORKPLACE

CONFLICT STARTS WITH

SELF-AWARENESS
#19
 IMPACTS OF CONFLICT
Stress Some managers
Turnover spend up to 30% of
Poor production their time dealing
with situations of
Loss of credibility conflict among
if poorly handled their reporting
Less time for employees.
important
managerial
functions
 WAYS WE DEAL WITH
CONFLICT
We base our response to conflict on
Training
Past experience
Skills
Emotional makeup and relationship
with others
THE SELF ASSESSMENT
APPROACH
 THE SELF ASSESSMENT
APPROACH
Managers should take part in
frequent self assessments to
Identify their strengths and weaknesses
Identify ways of dealing with conflict
that work for them
Reflect on past interactions
Receive feedback on their performance
Gain a better understanding of their
managerial style
 DESIRED OUTCOMES
Managers:
Get to the root causes of conflicts
Gain credibility by being open and
honest with employees
Receive prompt and accurate feedback
Foster an environment of cooperation
Clearly communicate their expectations