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Q.A PROGRAMS and PROGRESS REPORT

RUBY B. TUMLOS
CUSTOMER SATISFACTION INDEX
CUSTOMER SATISFACTION INDEX
CSI OPD
CSI EXPATRIATES
CSI EXPATRIATES
CASE MANAGER

TOTAL KUNJUNGAN PASIEN 214

TOP RANKING COMPLAINTS

1 Food 33.90% 20
2 Fasilities 27.11% 16
3 Nurse 18.64% 11
4 Doctor 8.47% 5
5 Cleanlines 8.47% 5

TOP RANKING NEEDS

1 Information 43% 9
CASE MANAGER

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