Professional Documents
Culture Documents
BSC V
BSC V
1
Mi lin quan gia Qun tr/Pht trin Ngun Nhn lc trong Doanh nghip vi
Balanced Scorecard (BSC).
i ng qun l
Chin lc
Ngn sch
Ngun nhn lc
v u t vn
Thc y thay
i thng qua
cp lnh o
S thc y
Qu trnh qun l
H thng qun tr chin lc
C th ho
chin lc thnh Bin chin lc
hnh ng thnh mt qu trnh lin tc
S chin lc Trung Kt ni ngn sch v chin lc
Phn tch v h thng thng tin
Bng nh gi
(Balanced Scorecards)
tm Hiu bit v chin lc
Gn kt t chc
Bin chin lc
thnh cng vic
vi chin lc
hng ngy ca mi ngi
Vai tr ca cng ty
Nhn bit chin lc
iu phi n v kinh doanh
nh gi bn thn
iu phi dch v chung 4
Kim tra khch quan
Bt u t mt gi thuyt mi
C th ho
tm nhn
Lp k hoch
Kinh doanh
5
c trng ch yu ca Balanced Scorecard
Nhm trin khai tm nhn, s mnh, mc tiu/mc ch kinh doanh ca Doanh nghip
theo 4 quan im
KPI/KPRI KPI/KPRI
Gc
Gc Balanced hc hi
khch hng Scorecard v pht trin
KPI/KPRI KPI/KPRI
Khch hng Thu ht khch hng C1 Tip tc thu ht khch hng mc Phn on th trng chnh c chn
tiu nh gi cacc khch hng quan trng
7
BN CHIN LC CA Mobil NAM&R
8
Hoch nh S CHIN LC MT CA HNG BN L THI TRANG
CHIN LC TNG TRNG DOANH THU CHIN LC NNG SUT
t c s tng trng n tng thng qua vic tng th Ci tin hiu qu hot ng thng qua s dng ti u TSC
phn v qun tr hng tn kho
KPI KPRI
Ti chnh
Tng trng
Tng trng li nhun Nng sut
Khch hng
Ch
Ch Ch Ch
t s thng tr
Thi trang hon ho Ngun lc v phn phi Kinh nghim mua hng
v thng hiu
Hc hi v
pht trin Nhn thc Kt hp Nng lc C s h tng Thc hin
Chin lc mc tiu chuyn mn cng ngh 9
ca nhn vin
XY DNG S CHIN LC
Tiu ch tm kim v phn b Mc tiu
o lng Sng kin
(KPI/KPRI)
Thu nhp hot ng Tng 20%
Ti chnh Li nhun
Quan im ni sinh
tho mn
KPI,KPRI
khch hng, qui trnh
sn xut phi ni tri
hn im no?
Quy trnh t di
ln trn Quan im hc hi v pht trin
t c
Thc hin KPI,KPRI
tm nhn, t chc
cn hc hi v
11
ci tin nh th no?
Quan im hc hi v pht trin
Chia s C s
K nng ng dng Nhn thc Kt hp Sn sng ng lc
kin thc h tng
T l Chia s Phm vi Cng ngh Hiu bit Mc tiu B nhim Tinh thn
k nng kinh nghim chin lc v kt hp vi chung (tha mn)
chin lc thc tin chin lc Balanced (nhng v tr Chng trnh
(%) Scorecard ch yu) d kin
(%) (trao quyn)
12
M t chin lc: S bng nh gi chin lc
Tng gi tr ca c ng
Chin lc tng doanh thu Gi tr c ng Chin lc tng nng sut
Quan im ROCE
Ti chnh Xy dng franchising Tng gi tr khch hng Ci tin cu trc chi ph
Tng cng
khai thc ti sn
Ngun doanh thu mi Li nhun ca khch hng Chi ph tng b phn Tn dng ti sn
t c Lm mt
Tng gi tr
Quan im Xy dng
khch hng
s hon ho cng ty
Franchise trong hot ng gng mu
(Qu trnh qun l
Ni sinh (Qu trnh ci t) (Qu trnh (Tun th php lut
khch hng)
hot ng) v mi trng)