Application Architecture

TeleCanor Integrated Communications (TIC) platform

Content

1. Telephony Integration
2. Web Access
3. Email & Networking
4. Unified Messaging
5. CTI Desktop Connectivity
6. Other Modules
Administration
LDAP
7. Complete Architecture
 1. Telephony Integration
Voice Server Architecture
PBX
1. Intel

Voice
2. TAPI / Mitai / SIP
Server

3. Intel / Eicon

Serial Integration EEAM

SMDI / MCI
1. Analog / Digital Integration
2. IP Integration
3. T1/E1/ISDN Interface Speech Services
ASR / TTS Sybase - DB
EEAM Enterprise Edition Access
Manager
 2. Web Access
WEB Client
Voice Server Architecture
Web Client

Internet Internet Information

WAP Client
Services

SRM

WAP Client Web Reports

Web Client - http & https
WAP Client
SRM Service Recovery Management.
EEAM Enterprise Edition Access Manager EEAM
Sybase - DB
 3. Email & Networking

Voice Server Architecture

POP3
1. POP3 / IMAP
IMAP4
Internet
2. SMS / MMS / SMTP

VPIM
3. VPIM Client

EEAM
Sybase - DB
VPIM Voice Profile for Internet Mail
EEAM Enterprise Edition Access Manager
 4. Unified Messaging
Voice Server Architecture
MAPI
MS Exchange Contacts Synchronization

IMAP TSE
IMAP4 Synchronization and Gateway
web services
Message and Call Logging

EEAM

IMAP4 Sybase - DB
To any Email Server
IMAP TSE Transparent Storage Engine
EEAM Enterprise Edition Access Manager
 5. CTI Desktop Connectivity

Client PC or Devices Voice Server Architecture

IP Dialer Outlook
Extension MS Fax agent TIC Client Manager

UMST

TIC Mobile

EEAM
UMST Unified Messaging System Tasks
EEAM Enterprise Edition Access Manager

Sybase - DB
 6. Other Modules
Voice Server Architecture
MMC / Snap In
Administration
System
Administrator PC

EEAM
LDAP

Active Directory Sybase - DB

LDAP Server
MMC Microsoft Management Console
LDAP Lightweight Directory Access Protocol
EEAM Enterprise Edition Access Manager
 7. Complete Architecture
PBX Interface
Intel/IP/TAPI
POP3 VPIM
PBX IMAP4 Internet
IIS
Voice
Server Web
Applications
Speech
Services

IMAP TSE
MMC
Getaway
Remote Snap In
Administration EEAM
Email Server
LDAP
UMST
TIC Client
Manager
Sybase - DB

TIC Mobile PDC

Esnas UC Server Software
Middleware at the core of all enterprise communications

Single platform for voice, mobility, messaging, and presence

Directs communications based on established workflows and policies

Proven integration with diverse enterprise telephony systems

Proven integration with major email platforms

Proven integration with enterprise databases

Adds substantial value to business applications

Simplifies management of communication infrastructure for IT

professionals

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 Unified Communications
Architecture GroupWare
User Solutions MS Exchange
Access 2000/2003/2007
Lotus Dominos
Novell GroupWise
Google Apps
ZIMBRA
POP3 IMAP servers

IMAP
WIFI TIC services
Enterprise
SIP portals
BEA EIP
DTMF SIP MS Sharepoint
IBM WebSphere
SOA
Speech IMAP
HTTP
Universal access
HTTPS Gateway to content
Business
Applications Microsoft CRM,
XML Oracle

Salesforce.com,
VXML Frontrange, ACT

SAP, Netsuite
Binnacle

Browser
 UC Server Architecture Overview (continued)

TIC Services
Windows Desktop LDAP Active
Directory
Database (Sybase)
Outlook,
Lotus Notes,
GroupWise Database Access Component (EEAM) License Manager
Mail Server:
Exchange,
Mobile Device: J2ME, Client Gateway SMTP Server/IMAP Directory Gateway Dominos,
Mail Server Gateway Services (TSE)
BlackBerry, Windows Services (UMST) POP 3 Access Services (LDAP) GroupWise, IMAP
Web Gateway
Services:
CRM, Other DB: Admin Tool Reporting Tool Utility Services SMS Connector
HTML, WML, IMAP,
Salesforce, SQL
POP
Server, Custom Client DB, CRM
Access Voice Server, FAX Server, IVR Engine

WWW
Telephony Gateway Component (EEVoice) Voice, Fax, CTI Services
WAP
Speech Services: Nuance ASR/TTS
CTI Services:
IMAP/POP IP Access: TDM Access: CSTA/MITAI/TAPI/SIP
SIP/TAPI/MITAI/VTI Dialogic/Eicon
Live Communication
Server

Desk Phone XML

PBX CTI Stream:
IP PBX: IP Access:
SIP-CSTA/
SIP/3Com/Avaya SIP/TAPI/MITAI/VTI
TAPI/CSTA/MITAI
Client Back Office
Applications Telephony Infrastructure Applications
 TIC Server Architecture Overview
Highly modular solution
TIC services can be enabled / disabled individually
Easy to customize based on customer needs

Deployable on a single server or on a cluster of servers

Primary Server Components

Communication system abstractions (wrappers)
TIC engines / services
Relational databases
Technical libraries

Unparalleled Interoperability
More than 100 different PBXs from all major vendors: Cisco, Nortel, Alcatel, Siemens, Avaya, NEC, 3com, etc.
Integrated IP telephony support: SIP, TAPI, CSTA, SIP-CSTA
Out of the box connectors to enterprise applications: Salesforce.com. MS CRM, MS Outlook, Goldmine, Act, etc.
All major email platforms: Microsoft, IBM, Novell, any IMAP-compliant platform
Databases: Sybase, MS SQL, MySQL, Oracle, any other SQL database
3rd party technology: ASR, TTS, Fax

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Application Architecture

TeleCanor Integrated Communications platform