PRESENTED BY:

ALKA NAGAR
ANIKET MOHAN
HEMA DANGI
PRIYAL MISHRA
SONI BANDI
SRAJITA MISHRA
ETIQUETTES
Good behaviour which distinguishes human beings from
animals.
Etiquettes refers to behaving in a socially responsible way.
Code of polite conduct.
Good etiquettes will open door that the best education
cannot.
NEED FOR ETIQUETTES
Etiquette makes you a cultured individual who
leaves his mark,wherever he goes.
Teaches the way to talk,to behave in the society.
Required to earn respect and appreciation
inculcates the feeling of trust and loyalty in human
being.
Etiquettes helps individuals to value relationships.
In short,etiquettes transform man into gentleman.
TYPES OF ETIQUETTES
Social etiquette
Power Dressing
Communication etiquette
Office etiquette
Travel etiquette
Dining etiquette
Cubical etiquette
Telephone etiquette
 SOCIAL ETIQUETTES
Etiquette is a code of polite conduct.
Know the proper etiquette before entering into a social situation to
avoid embarrassment or awkwardness.
Always be punctual.
Dont smoke, chew gum or tobacco.
Good grooming is essential.
Smile and make eye contact.
Give a firm handshake.
Speak slowly and clearly.
Greet them.
.
COMMUNICATION ETIQUETTES

Avoid controversial topic.

Avoid slangs and foul language.
Do not ask a persons age,caste,religion and marital status.
If conversation gets unpleasant,then apologise.
While addressing for superiors or seniors use title SIR or MAM.
 OFFICE ETIQUETTES
Office Etiquette or Office Manners is about conducting yourself
respectfully and courteously in the office or workplace .
First impression is important.
Always act with honesty and dignity.
Wear appropriate office attire.
The essence of good manners and etiquette is to be respectful and
courteous at all times and with everybody.
Treat your co-workers, cleaners, maintenance people and others
with respect and courtesy.
Show respect for each others workspace. Knock before entering.
Apologise if you are clearly wrong. If in doubt, apologize anyway.
TRAVEL ETIQUETTES
Make way for the lady.
Offer seats to seniors.
When in a plane,let in the window seat holder.
Leave the toilets clean.
Do not disturb others.
 POWER DRESSING

Your attire sends the message that you can fit into
work environment.
The business professional look includes a conservative
suit in a solid or pinstriped pattern.
Preferred colors are navy, dark brown, gray and black.
White and pastel-colored are acceptable.
You should take great care in your tie selection process.
Solid colors and striped ties are stylish and still
conservative.
 DINING SKILLS

In many offices, people often work through lunch and dinner

eating snacks, even elaborate desktop dinners at their workstation.
Dont add a variety of strong food aromas
Take the opportunity to interact with others over lunch in a casual
space.
If you have to eat at your desk, choose quiet foods.
Always clean up unless you know there is a cleaning crew on the
way.
 DINING SKILLS

At informal meals, place the napkin in your lap immediately upon

seating. During formal occasions, before unfolding the napkin, wait
for the host/hostess to remove his/her napkin from the table and
unfold it in his/her lap.
Place the napkin in your lap upon seating.
When leaving the table temporarily, put the napkin on your chair.
At the meal's end, fold your napkin and place it to the left of your
place setting.
BMW CONCEPT OF DINING ETIQUETTES
 CUBICAL ETIQUETTES
Cubicle etiquette is a set of unwritten rules that exist in the workplace
and help govern how people behave when they work in close quarters.
Respect others privacy.
Never open drawers or cabinets of other people without permission.
Never use a computer without permission.
Music should be played on headphones, not speakers.
If you share a cubicle, it is important to clean up by yourself each
time you leave.
Respect other coworkers concentration.
TELEPHONY SKILLS
The effective use of the telephone requires
an understanding of the telephone use:
You need to be familiar with the
techniques for placing and receiving
calls.
Answer promptly before third ring if
possible.
Discontinue all activities
Other conversations
Eating
Typing
Speak clearly and use pleasant tone.
Thank You