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Introduction
Business environment has become very
demanding

Individuals need to have diverse skills

Success is correlated with having multiple skills

This presentation deals with following skills:

Time management
Communication
Team working
Time management

Time is a money
Ben Franklin, 1748
Just like money, time must be explicitly managed

Bad time management leads to stress

Time management is planning how to capitalise time for different

tasks

Failing to plan is planning to fail

Key is to Plan Each Day, Each Week, Each Year

Barriers to effective time
management
Unclear objectives

Periods of inactivity

Disorganization

Inability to say no

Stress and fatigue

Interruptions
How to manage Time?
Set goals
Specific
Measurable
Achievable
Realistic
Time-based
Prioritize
Do
Delegate
Delay
Delete
Organize
Review
Communication
Communication:
evoking of a shared or common meaning in another
individual

Interpersonal Communication
communication between two or more people in an
organization

Communication can be Verbal or Nonverbal

Verbal Communication
message is transmitted verbally, either oral or written

Nonverbal Communication
sending or receiving of wordless messages.
e.g. gesture, body language, posture, tone of voice or facial
expressions
Interpersonal Communication
Model

/ /
/ Communicator / /
/ /
/ /
/ / Message
/ /
/ / Context
/ / Affect
/ /
/ /
Receiver /
/ /
Event
/ / X
/ /
/ /
/ /
/ /
/ /

Perceptual screens Perceptual screens

Influence message quality, accuracy, clarity

Include age, gender, values, beliefs, culture, experiences,
needs
Wood (2015)
Communication Barriers and Effective
Communication Tactics
Factors that block or significantly distort successful
communication
Physical separation
Status differences
Gender differences
Cultural diversity
Language
Effective Communication Tactics
Be Brief
Manners
Using I
Be Positive
Good listener
Clarity
Pronunciation
Team Work
The process of working within a group while collaborating
with each other to achieve set goals

Teamwork aims at cooperation among members

Teamwork skills include the mix of:

Interactive

Interpersonal

problem solving

and communication skills

Stages of Team Development
Forming
Members feel uncomfortable when they first join a team or group.
Why is team developed/purpose?
How can we move on from this and help people unite and work together?
Storming
Conflict may emerge between sub groups or over leadership.
Tensions among team members because of agreements and disagreements
Members may be reluctant to continue teamwork
Norming
A sense of team identity leads to trust building among members
Team members start sharing ideas and objectives
Team members agree on team goals and commitment is ensured
Performing
Members put efforts to achieve tasks
Coordination among members is developed
Team processes are monitored
Leaders need to give credit to members, where it is due

Tuckman (1965)
Factors Leading to effective teamwork

Team meetings-with agenda and sufficient time to discuss

Common criteria for personnel evaluation
Openness and willingness to communicate with members
Trust, Courtesy and Loyalty among members
Respect for professionalism regardless of person's sex, age, and race
Agreement upon priorities
Circulation of pertinent information
Adequate facilities and cooperation
Giving credit
Recognizing a job well done
Constructive criticism
Factors hindering effective teamwork

Lack of understanding of others' jobs and responsibilities

Lack of concern about other members
Disregard for feelings of others
Unwillingness to compromise
Poor communication
Competition among staff for individual recognition and leadership
Negative and destructive criticism
Poor leadership
Lack of trust
Disregard for talents of others
No opportunities for team meetings
Negative and sarcastic remarks
Lack of common goals
No evaluation or feedback from supervisors
Conclusion

Time management is essence of

managing all resources

Without effective communication,
professional excellence is beyond
reach

Having effective teamwork skills is

critical to achieve team goals.
REFERENCES
Conzemius, A., and O'Neill., A. (2011). The Power of SMART Goals: Using Goals to
Improve Student Learning. Solution Tree Press

Chandler, D., and Munday, R., (2011). A Dictionary of Media and Communication.
OUP Oxford

Luis, R., (2010). Management skills and leadership techniques. Ideaspropias

Editorial

Nielsen, J. (2008). Effective Communication Skills: The Foundations for Change.

Xlibris Corporation

Parker, G., (2011). Team Players and Teamwork: New Strategies for Developing
Successful Collaboration. John Wiley & Sons

Tuckman, B. (1965). Developmental sequence in small groups., Psychological

Bulletin, Vol 63(6), 384-399.

Wood, J. (2015). Interpersonal Communication: Everyday Encounters. Cengage

Learning