Vlocity Architecture

Operations Support & Readiness Fulfillment Assurance Billing Management

Campaign & Funnel Management Channel Sales Billing Inquiry & Dispute
Sales Portals Case Management
Management
Bill Inquiry
Sales Account Management Contract Management Solution Management Problem
Management Dispute Management

Product Catalog Management Customer Order Management Self Management

Billing Account
Customer Information Management Establishment Publication Orchestration
Loyalty Management Management
Configuration Management

Distribution Tracking Lifecycle

Customer Insight Management CSR Toolbox Associations Management

Industry Services Industry Data Model Industry Tools

Rule Engines (Available, Compatible & Eligible) Party Model Offers & Bundles Assets (Bill & Service) OmniScript Card Framework
Contract
Pricing Rules
Management Billing & Payments Product Attributes TTs & Disputes DataRaptor Field Mapper

Vlocity Open Interface Architecture

Force.com Platform & API

Legacy BSS & OSS Applications

Solution Architecture
Direct Sales Product Managers Service Desk Partner Portal Customer Portal

Operations Support Fulfillment Assurance

Contract Management Sales Portals
Sales Account Management Case Management

Product Catalog Management

Customer Order Management Problem Management
Establishment Publication Orchestration
Customer Information Self Management
Management Distribution Tracking Lifecycle

Salesforce API

SOAP / HTTPS REST / HTTPS

Tele2 Integration Layer

SPAN ITSM / REMEDY

Vlocity Communications Capabilities

ANALYTICS
CONCEPT QUOTE ORDER CASH CARE
ANALYTICS

RETAIL CONTACT CENTER WEB MOBILE CHANNEL PARTNERS SOCIAL

P L A T F O R M

CAPABILITIES
BUSINESS

MARKETING
ENTERPRISE

INTELLIGENCE
ORDER ACCOUNT WORKFORCE FIELD
PRODUCT CPQ E-COMMERCE

BUSINESS
CAPTURE MANAGEMENT MANAGEMENT SERVICE
CATALOG
SALES
S A L E S F O R C E

CUSTOMER ORDER MANAGEMENT CUSTOMER SERVICE CONTRACT MANAGEMENT

CAPABILITIES
PLATFORM

SALESFORCE VLOCITY
COMMS INDUSTRY COMMS INDUSTRY
FORCE.COM SALESFORCE 1 LIGHTNING OMNISCRIPT DATA RAPTOR
FRAMEWORK DATA MODEL

BSS / OSS CARD UI BUSINESS

APPEXCHANGE HEROKU TRAILHEAD SHIELD
INTEGRATIONS FRAMEWORK PROCESSES

3rd PARTY TECHNICAL SERVICE OFF SALESFORCE PLATFORM NETWORK CHARGING BILLING
PRODUCT SERVICE ORDER POLICY PAYMENTS INVOICING
CATALOGS CATALOG MANAGEMENT ISV PARTNER CAPABILITIES MANAGEMENT BALANCES COLLECTIONS

SALESFORCE CAPABILITY
SALESFORCE CAPABILITY VLOCITY CAPABILITY 3RD PARTY CAPABILITY
COMPLEMENTED BY VLOCITY