Kleenheat Chatbot

Members: Daniel Kearsley, Kaito Kamiyama, Lenny Tang,

Mike Camara, Paris Shahriari, Rafael DaCosta, Yifeng Xu
RPA and Its Advantages
Repetitive & Rule-based processes
RPA Competitive advantage, increased efficiency & effectiveness

Kleenheats plan for process automation

The objectives are:

A chatbot on their website and other social platforms to:
Automating the customer acquisition process
Assist customers with their general queries
Be Multilingual

Provides benefits such as:

Serve customers 24/7
Provides another channel to acquisition (increase sales)
Reduces need for customer service representatives
Proposed Solution
The decided method to create the chatbot
is by using: IBM Watson, Bluemix and
Twilio.

Watson: developed by IBM to apply advanced

natural language processing.

Bluemix: IBMs newest cloud offering that

delivers enterprise level features and gives
access to a wider range of cognitive
technologies.

Twilio: communication platform that facilitates

the integration of our chatbot on different
social platforms. (Text message)
System Process Interactions
Additional Features
Watson Tone Analyzer

Uses linguistic analysis to detect types of tones

Speech to Text & Text to Speech

Converts audio into text and visa versa.

Personality Insights

Extracts personality characteristics based on how a

person writes
Conclusion
We will be developing a chatbot to process customers
ordering Natural gas and LPG Cylinders

The technology which will be used are: IBM Watson,

Bluemix and Twilio

Implementing more features will depend on budget

allocated