Function of a Travel Agency

Function of a Travel Agency

1. Provide information and expertise.

2. Recommend destinations, products and

services best suited to the needs of the
client.
3. Provide assistance in securing travel
documents.
4. Process travel arrangement.
5. Assist in case of refunds and
cancellations.
 Characteristics of a Travel
Management Company
1. Retailer
2. Counsellor
3. Derives income from a pre-determined
fixed commission dictated by suppliers or a
professional fee negotiated with client
4. Charges fees for ancillary services.
 Tour Operator and Travel Agency
TOUR OPERATOR an enterprise regularly
engaged in the business of inbound and/or local tour
operation such as making online reservations,
arranging and booking for transportation and
accommodation, handling and/or conducting tours
for a fee, commission, or any form of remuneration.

TRAVEL AGENCY an enterprise regularly

engaged in the business of providing services such
as reservations/bookings, documentation of travel
papers, sales and/or issuance of tickets and selling
of outbound tours for a fee, commission, or any form
of remuneration
 Tour Operator and Travel Agency
TOUR OPERATOR an enterprise regularly
engaged in the business of inbound and/or local tour
operation such as making online reservations,
arranging and booking for transportation and
accommodation, handling and/or conducting tours
for a fee, commission, or any form of remuneration.

TRAVEL AGENCY an enterprise regularly

engaged in the business of providing services such
as reservations/bookings, documentation of travel
papers, sales and/or issuance of tickets and selling
of outbound tours for a fee, commission, or any form
of remuneration
 Tour Operator and Travel Agency

TRAVEL AGENTS TOUR OPERATOR

Retailers Wholesalers. Deals with travel
agents (retailers)
Acts as consultants or advisers Acts as middlemen between
to the traveller. the suppliers and the vendors.
Revenues are fixed and pre Have variable but limited
determined by suppliers revenues income and profit
margins
Charges fees for documentation Sells optional products and
and ancillary services services and makes use of
deposits