Singapore airlines job design

Job Satisfaction
Job satisfaction indicates the positive and affective
responses of employees to their job environment.
Under SIA, job satisfaction indicates employees satisfaction
with
1. Nature of work they do.
2. Quality of supervision they receive.
3. Co-workers.
4. Pay and
5. Promotional opportunities. Job satisfaction is correlated to job
characteristics (skill, variety, autonomy etc) and to job involvement
 SIA shows a line of authority.
It follows a flatter organization structure.
Makes SIA more autonomous.
Creates dynamic and flexible business.
Employees can change decisions according to
the needs.
Staff motivation and promotions.
This makes the job more satisfying.
Job Enrichment
 Contd..
Job enrichment involves providing an
employee with more responsibility for a job
and challenges the individuals skills at work.

Enrichment involves increasing the decision-

making authority and encouraging the
employee with their tasks.
 SIA is known for its service provided to
customers.
Its services are quite flexible meeting the
demands of customers.
Hence makes it flexible
Gives autonomy to each part of organization.
It increases decision taking capacity of
employees.
Encourages the employees.
Job Rotation
Job rotation refers to a technique
where the employee is periodically
rotated from one job to another
within the work design.
It involves moving employees
among different jobs over a period
of time.
It cannot be applied to a key
specialist areas like engg.
 Advantages of Job Rotation
1.Variety of skills:
improve and increase the skills of the employee due
to organization as well as the individual benefit.
2.Improves earning capacity:
Due to job enlargement the person learns many new
activities.
such people apply for jobs to other companies and
can bargain for more salary.
3.Wide range of activities:
Since a single employee handles multiple activities the
company can try and reduce the number of
employees.
 SIA follows job rotation.
It does not compartmentalize the employees.
It has a policy of rotating staff around.
Hence SIA employees have variety of skills.
It provides cross functional expertise.
it cannot be applied to some specialized area.