AIR INDIA

Presented By :
Mrigul Uppal
1702212
PGDIM - 24
Introduction
Indias national flag carrier
3rd largest domestic airline in India in terms of number of passengers
carried after Indigo and Jet Airways
Owned by Air India Ltd, a Government of India enterprise
Headquartered in New Delhi
Became the 27th member of star alliance in 2014
It has employed more than 21,000 employees apart from the number
of contract employees it has.
It has offices in U.K & Europe, USA & Canada, Far East & South East
Asia, Australia, Russia, Gulf & Middle East and India
History
1932: JRD Tata launches Tata Airlines
1946: Tata Airlines changes to Air India and becomes public ltd company
later in the year
1948: Inaugurated Air India Internationals
1962: Becomes worlds first all-jet airlines
1970: Moved offices to downtown Bombay
1990: Largest evacuation (111k) record
1997: Air India came online (website launched)
2003: Evacuation of Indians in Iraq
2005: Air India Express airline launched
2007: Initiated its cargo service
2011: Evacuation of 11,345 Indians in Egypt
2014: Became member of star alliance
 Vision, Mission and Objective
Vision Mission
Focus on customer satisfaction
To be among top 5 Grow with emphasis on
Asian airlines in sustained profitability
Exciting & satisfying work
terms of yield, environment
profitability, Highest level of safety of
productivity, size operation
Generate net inflow of FOREX
and quality through larger international
market share
Focus on CSR
Objective
Promote international tourism
to India
Achieve, maintain and improve
its rightful place in
international market
To make increasing
contribution to national
economy
Promote nations export trade
Types of Carriers
Board of Members
Minister of Civil Aviation
Chairman Secretary Ministry of Civil Aviation
Chairman Air India
Managing Director - Air India
Chairman Airports Authority of India
Joint Secretary - Ministry of Civil Aviation
Joint Secretary and Financial Advisor - Ministry of Civil Aviation
Chairman Indian Airlines
Managing Director - Indian Airlines
Chairman ICICI Ltd
Departments
AIR SAFETY INTERNAL AUDIT
COMMERCIAL MATERIALS MANAGEMENT
DEPARTMENT OF INFORMATION MEDICAL SERVICES
TECHNOLOGY
OPERATIONS
ENGINEERING
PUBLIC RELATIONS
FINANCE
GROUND SERVICES PLANNING AND INTERNATIONAL
RELATIONS
HEADQUARTERS
PROPERTIES AND FACILITIES
HUMAN RESOURCES
DEVELOPMENT SECURITY
INFLIGHT SERVICES VIGILANCE
Revenue

Total revenue increased from

Rs.160,721.1 Million in 2012-13
to Rs.190,934.9 Million (an
increase of Rs.30,213.8 Million)
during 2013-14.
Operating Revenue was Rs.183,709.6 Million as against previous years
revenue of Rs.160,278.4 (increase of Rs.23,431.2 Million)
Passenger Revenue increased from Rs.124,944.4 Million last year to
Rs.141,507.3 Million (an increase of Rs.16,562.9 Million) which was
mainly due to increase in Passenger Load Factor from 72.4% to 73.3%.
Expenditure
The total expenditure incurred
during the year was Rs.264,201.9
Million as compared to the
previous years figure of Rs.
237,039.5 Million (an increase of
Rs.27,162.4 Million)

Operating expenses increased from Rs.198,349.9 Million to

Rs.223,488.5 Million (an increase of Rs.25,138.6 Million)
Balance Sheet (31st Mach, 2015)
Cash Flow Statement
(for year ended 31st March,2015)
Profit & Loss Statement
(year ended 31st March,2015)
Market Share
The total number of passengers carried in
the domestic air sector increased by
15.1% month-on-month to 91.34 lakh
passengers in April,2017.

Air India ranked 3rd after Indigo and Jet

Airways with respect to the total number
of passengers it carried

Air India ranked bottom amongst the top

8 airlines mentioned in terms of the
Passenger Load Factor (PLF))
 SWOT Analysis
Has been largest air carrier in India
Age old good will
Strong backing of Government of India
Covers 50 destinations in India
Has its presence in more than 20 countries
Owns most updated fleets and competent
repairs and maintenance expertise
Face imminent aggressive competition from
world leading airlines and price wars triggered
by domestic players.
Rising fuel costs impacts its running cost
Latest talk of government disinvesting its stake
Political intervention
Indian railways
Lack of clarity on strategic direction
(international and domestic, competes with
world leading giants and local operators)
Low profitability and utilization of capacity
Growing competitors and entry of LCC
High cost structure and being a PSU unit are
reasons for it making.
Worldwide deregulation making skies more
accessible; route agreement easily achieved
Complementary industry like tourism
Solving internal issues like workforce can
hugely boost image and operations
GST implementation
Future Plans
Add 35 new planes
Add 6 new international destinations
Countrys 1st necklace flight- start from Kolkata (morning hours)
Raipur Indore Ahmedabad Jaipur New Delhi (evening)
Increase frequency on popular domestic routes like Nagpur,
Ahmedabad, Chandigarh and Leh etc.
Expand network in north eastern region. Currently cater to 10
destinations including Guwahati. 9 other destinations are in 6 of the 7
states.
Future Plans (BUT ????)
 Awards & Achievements
Best CSR initiative by Galileo express travel world
Best Short-Haul international by airline Galileo express travel world
Best south Asian airline, Mice & Business travel publication
26 cargo airline of the year awards
The montreal protocol public awareness award by United Nations for
environmental protection
Indias most trusted airline by Brand Trust report in 2015
Its ground service became the first to acquire ISO9002 certification
Indias leading airline 2008, 2010, 2011, 2012 by World Travel Awards
Indias leading airline Economy class 2010, 2011 by World Travel
Awards
Awards & Achievements (Cont.)
First carrier in world to have operated around the world with an all
women crew (on board, off board, ground service, pilots, engineers)
First carrier to operate on pacific route
In 1985, Air India flew 8.1 billion passenger-kilometers, ranking Air
India 15th out of 136 member airlines in passenger-kilometers on
scheduled service
Gulf war Evacuation Airlift Guinness world record of biggest
evacuation (over 111,000 people)