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Facility Management in The Indian Context
Facility Management in The Indian Context
Facility Management in The Indian Context
INDIAN CONTEXT
Presentation by
ENVIRONMENT
Places
Places to
to
Infrastructure
WORKING
Achieve
Achieve Best
Best
Value Occupant
Value for
for Perceptions
Micro- Productivity
Money
Money byby environ
Balancing
Balancing Facility Services
Between
Between User
User
Needs
Needs and
and
Cost
Business
Business
Needs
Needs to
to
Achieve
Achieve
Optimum
Optimum
Organizational
Organizational
Sector Overview in India
New Delhi
& NCR
( 20%)
Mumbai
(10%)
Pune Others
(10%) (10%)
Hyderabad
(5%) Others include
Bangalore Chandigarh, BBSR,
(35%) Chennai Indore, Jaipur, Vizag,
(10%) TVM, Calcutta etc
Others IT/ITE 28 %
34% FY 2004-2005
42% S 4 4%
20% 19%
4% 9%
F Y 2 006 -0 7 F Y 2 00 5 -0 6
19% 23%
46%
48 %
18%
17 %
FY 2006-2007 13%
16% Are a : 2 0 1 M illio n S q .ft
Case studies:
• Integrated township
• Retail destinations
TOWNSHIP-FM COMPONENTS
• MUNCIPAL SERVICES
• ZONAL SEVICES
MUNICIPAL SEVICES
• Landscaping/Turf Management
• Lake Maintenance
• Maintenance of Utilities
• Street lighting/signage
• Street repair
• Street cleaning
• Potholes
• Sidewalk repairs
• Traffic Management and Parking Mgt
• Refuse collections
• Sanitary enforcements
• Illegal dumping
• Dead animal pickups
ZONAL SERVICES
• Grass Mowing
• Housekeeping
• Pest and Rodent Control
• Security
• Electrical and Mechanical Services
STRATEGIC MANAGEMENT
STRUCTURE
• VISITORS MANAGEMENT
• OCCUPANTS MANAGEMENT
• SOUND INFRASTRUCTURE
• CREATION OF AN AMBIENCE
MALL MANAGEMENT : PLANNING AND
STRATEGY
INFRASTRUCUTRE REQUIRED:
OCCUPANT MANAGEMENT:
• Help desk
• Periodic feedback
• Coordinate construction of shops
• Billing
• Collections
• Attending to grievances & complaints
• Ensure observance of rules & regulations of the mall
Scope of Services
Utilities Service Management Management Minor Repairs
Management Functions
• Fire Detection and fire • Security • Quality Control • Equipments
fighting system • Electrical & Mechanical • Health and Fire Safety • Civil works
• HVAC • DG & HVAC Operations • Preventive Management • Carpentry
• Lifts & Elevator • House Keeping • Energy Management • Masonry work
• Water and Fire Pumps • Sanitary & Plumbing • Help Desk • Furniture
• Closed Circuit Television • Pest Control • Vendor Management & • Painting
System • Landscaping Procurements • Trouble shooting
• Access Control System • Office Support Staff • Tender Processing • Project Work
• Vertical Elevation Systems • Water Effluent Treatment • Inventory Control
• Water & Fire Fighting Plant Maintenance • Budgeting
Pumps • Parking Area Management
• Backup Power Supply
MALL MANAGEMENT: Typical Organization
Structure
MALL MANAGEMENT : TYPICAL MALL
OPERATION SCHEDULE
OPERATION SCHEDULE
Description of Timings Duration Remarks