Phn hi tch cc

khi tip nhn & x l thng tin

Mt nt p ca vn ha doanh nghip

Mi bn thng thc
m nhc v click
chuyn sang slide tip theo

Tip nhn v x l thng tin l mt trong nhng nng lc quan trng m chng ta
cn pht trin nng cao hiu qu lm vic. Khi tip nhn mi thng tin, c
bit l i vi thng tin tiu cc, chng ta hy cng nhau xy dng thi , hnh
vi & thi quen phn hi tch cc.
 Thy cha tht,
ch ni ba

Khi chng ta cha nhn r bn cht mt s vic, cha hiu thu trit m ch l
nghe nhng li ni phin din th tuyt i khng c ty tin truyn nhng li
ny i. y l mt thi rt quan trng.
 Thy cha tht,
ch ni ba

Khi chng ta cha xc nh c s tht, c th ch l nhng tin

nhm, m chng ta li truyn thng tin i th t mnh bin thnh
ng la ca k xu.
 Thy cha tht,
ch ni ba

Mt li ni c th s lm cho ngi khc c quan nim sai lch i.

Chng ta nht nh phi cn thn v li ni, hnh vi ca mnh.
Chng ta cng phi lun lun nng cao nng lc phn on s vic.
Bi v nu chng ta phn on khng ng, rt c th chng ta s
tr thnh ngi c tm lng tt nhng li lm vic xu.
 Li th phi i n ch chng ta
th phi dng li

Trong t chc, on th th phi gi c ha kh, tuyt i khng c gy iu

th phi bi v iu cn thit trong on th l s bao dung ch khng phi l cng
kch hay lng m. Vic tt c cc thnh vin trong mt t chc c cng chung
nhn thc ny l iu rt quan trng.
 Li th phi i n ch chng ta
th phi dng li

Dng nh li ni lun ging nh chic cu ni sinh ra s hn lon, tng li ni

gim pha s t t tr thnh s bo lon. Khi mt ngi n ni li th phi th
ngi c o c s khng cng ni chuyn th phi. S nht l ngi nghe li th
phi li thm du vo la th rt phin phc. Li mt bc th tri cao bin
rng. Ch cn chng ta bit nhn ni, bit iu tit nhng b ln nhau, thng
cm ln nhau th s khng c vic g xy ra.
 Li th phi i n ch chng ta
th phi dng li

V vy i vi li gim pha, li th phi ni lm vic, chng ta phi rt cn thn,

phi ch . Nhng li gim pha hay nhng li ni xu ngi khc, khi n ch
chng ta th phi dng li. Cho d cu chuyn nghe c l s tht, nhng cu
chuyn c tht ny c lin quan n s ha thun ca on th, t chc, lin quan
n danh tit ca mt ngi th chng ta cng nn li sang chuyn khc m khng
ni n.
Li th phi i n ch chng ta
th phi dng li
 Li th phi i n ch chng ta
th phi dng li

Khi chng ta bit xu che tt khoe, ngi khc c mt cht tt p th chng ta

lin khen ngi h v nhng iu khng tt ca h th chng ta li khng ch trch.
T uy nghi ca chng ta, h cng hiu c l chng ta c bit v h cng s cm
nhn c rng: Mnh lm mt cht vic tt th ngi ta khen ngi mnh, nhng
mnh lm vic xu ngi ta cng khng ch trch mnh. C nh vy t t h s i
v phng hng tt. Nhng iu ny u l chng mc ca tnh ngi.
Mt gia nh, mt on th, thm ch l mt quc gia
cng phi sng vi nhau ha thun. Chng ta l mt
trong nhng phn t trong th nht nh phi
phn bit c nhng li gim pha. Cho nn kin v
chn (thy cha tht), nu nh h ang ni iu th
phi v mt ngi, m cc v cng c giao ho tt vi
ngi ny th ng nhin lc cc v cng khng
th em nhng li ny truyn ra ngoi c. Vy th
chng ta nn lm nh th no? Rt cuc th cc v
cng nghe ri, khng th coi nh khng nghe thy.
 Cc v c th ni vi ngi bn ny rng:
Hin nay bn ngoi ang c nhng li n
v anh nh vy. Chng ta dng tm lng
chn thnh ni vi h. Sau khi ni xong,
nu nh khng c chuyn nh vy th
chng ta s an i anh y rng: Nhng
chuyn khng phi do anh lm th sm
mun h cng s bit c lng ngi.
Nhng nu nh nhng li n i c my phn l s tht
th chng ta cng nn khuyn can anh y mt cch thch
ng: Danh d ca mt con ngi trong on th rt l quan
trng. Chng ta cn phi gim bt phng tng mt cht.
 Khng lin quan, ch !

Ngi xa c cu: Ngi ni chuyn th phi l ngi th phi. Hn na con ngi

thng c mt thi quen l h s hng chng ta theo phe mt bn no : Cc
v theo phe chng ti hay l theo phe bn kia?. C khuynh hng nh vy khng?
Vy th chng ta khng theo phe no c. Nhng vic khng lin quan, khng phi
vic ca mnh th chng ta khng , khng xen vo v phi nhanh chng ri xa
ni th phi.
Khng lin quan, ch !

Bi ngi n ni chuyn th phi

nht nh h s c mc ch: Mt l
mun li ko ngi nghe, hai l
mun bi nh ngi khc. Ch cn
c th phi th s c s tn thng
i vi on th, t chc. Chng ta
tuyt i s khng vui khi tnh
trng tn thng ny xy ra. Cho
nn mun gy nh hng tt i
vi ngi khc th chng ta khng
nn lm nhng chuyn th phi.
 Khng lin quan, ch !
Chng ta c th
tn tm, tn lc
lm trn bn
phn, khng i
tranh chp nhng
vic thuc v tnh
cm, th lun lun
c th c nh
hng ng n
i vi on th,
t chc.

Ngi ging: Thy gio Tin s Thi L Hc

Ti liu ngun: hoclamnguoi.edu.vn