TEAMWORK

& SERVICE FOCUS

MARIAN L. ARIAS
EPS I

9/8/17 SLIDE1
 OBJECTIVES
Define the meaning of team and teamwork
Discuss qualities of a team
Identify the indicators on how to build productive
working relationships
Explain why cooperation and collaboration are
important factors in a team
Explain how teamwork and service focus relate with
each other

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 Activity
STEPS (15 min) SHAPE PUZZLE
1. Each group will receive an envelope with different
shapes.

2. Each member of the group will be given colored

shapes from the envelope and will form 5 squares.

3. The team should make a square by connecting

each shape without talking to each other. Eye
contact is allowed.

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 Activity
STEPS
4. The member may exchange the shape with
his co member.
5. Only 15 minutes will be given to each group
in the activity.

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 Sample Output

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 How do you feel with the activity?
What is the activity all about?
Were you able to make the squares? How?
How did you solve the situation?
What do you have in your group that made you
finished the activity?
What qualities do you have in your group that
helped the team the first one to finish the
puzzle?
What are your realizations in the activity?
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 SERVICE FOCUS

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 What Defines a Team?
Two or more people who
interact dynamically,
interdependently, and
adaptively toward a common
and valued goal, have specific
roles or functions, and have a
time-limited membership

8
9/8/17 SLIDE8
 A team is more than a collection of people. It is a
process of give and take.
- Barbara Glacel & Emile Robert Jr.

Ref.: www.slideshare.net
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9/8/17 SLIDE10
 TEAMWORK

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 TEAMWORK

Ref.: http://leaders-workshop.blogspot.com

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 Individual commitment to a group
effort is what makes a team work
Vince Lombardi

9/8/17 Ref.: https://www.google.com SLIDE13

 YOU in a team . . .

Ref.: https://www.google.com

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9/8/17 SLIDE15
 The Coordinator:Thispersonsjobistokeepabreastofwhatactivitiestheteam
isdoingandhelparrangeandco-ordinatethoseactivities.

The Go-fer:Thispersonhappilygoesforthisandgoesforthat.Heorsheis
perfectlyhappytodoallthenitty-grittyjobsthatnobodyelsewantsto

The Relater:thisistheteamspeopleperson,thispersonwilloftenbeconcerned
withwhethereveryoneintheteamishappyorgettingalong.

The Maverick:thisisthepersonwhoisnotafraidtoswimagainstthetide.Heor
shedoesntcareiftheyareinaminorityofoneevenwheneveryoneelsetakesa
differentstandfromthem.

The Observer:TheObserveristheteamseyesandears.Theyknowwhats
goingon,andcanforeseeproblemsbeforetheyarise.

The Checker:Thesepeoplelikethingstobedoneinanorderlyfashion.When
othersintheteamrunawaywithideas,checkerswillmakesurethatthedevilinthe
detailsaresortedout.

The Moralist:thesearethepeoplethatmakesurethattheteamstickstotherules
andethicsofplay.Theymakesurethatthemoralcompassoftheworkandthepeople
ontheteamisalwaysworking.
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 Qualities
Qualitiesof
ofaaTeam
Team
Members care for one
another
Members know what is
important
Members communicate
with one another
Members grow together
There is a team fit

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 Qualities of a Team
Members place individual
rights beneath the best
interest of the team
Each team member plays a
special role
Team has enough members
to share the work
Members know exactly
where the team stands
Members are willing to pay
the price
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 How to build productive working
relationships

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 How to build productive working relationships

Know your team

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 How to build productive working relationships

Communicate

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 How to build productive working relationships

Recognize the work your

team accomplishes

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 How to build productive working relationships

Encourage team members to

recognize each others strength

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 How to build productive working relationships

Listen to your team

members

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 How to build productive working relationships

Plan fun activity

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 Survival Scenario
Tell your group that their airplane has just
crashed in the ocean. There's a desert island
nearby, and there's room on the lifeboat for
every person plus 12 items they'll need to
survive on the island. Instruct the team to
choose which items they want to take.
Answer:
How do they decide?
How do they rank or rate each item?
9/8/17 SLIDE26
 How to collaborate and cooperate
with the team

1. Show respect
Show them that you value
their opinions and that you
appreciate their efforts at all
times
Acting respectfully towards
co-workers means listening
to their opinions and
responding in a professional
manner even if you dont
agree with them.
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 How to collaborate and cooperate
with the team

2. Partner with your colleagues

Brainstorm and think

together

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 How to collaborate and cooperate
with the team
3. Communicate with your colleagues

Be open with them and be

willing to share and listen

Work together with your

team to come up with new
and innovative ideas that
will help you reach your
goals
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 How to collaborate and cooperate
with the team

4. Give off an air of openness

Never make your
colleagues feel like they
cant come to you with
new suggestions and
processes
Open communication is
important for team
building and increasing
morale.
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 How to collaborate and cooperate
with the team
5. Cultivate personal relationships with your
colleagues.
Show an interest in their
lives beyond the
corporate world.
Find opportunities to spend
time with your co-workers
outside of the office and
your business relationship
will thrive as a result.
9/8/17 SLIDE31
 How to collaborate and cooperate
with the team
6. Trust your colleagues
If you trust people
at work, then you
can be open and
honest with them
in terms of your
thoughts and
actions
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 How to collaborate and cooperate
with the team

7. Take responsibility for your actions.

Take ownership
of how you work
on a daily basis
and where you
can improve.

9/8/17 SLIDE33
 How to negotiate conflict

Separate problem issues

from people issues.
Be soft on people, hard
on problem.
Look for underlying
needs, goals of each
party rather than
specific solutions.
9/8/17 SLIDE34
 What Youll Need: 20 sticks of uncooked
spaghetti, 1 roll of masking tape, 1 yard of
string, and 1 marshmallow for every team.
Instructions: Using just these supplies, which
team can build the tallest tower?
Theres a catch: the marshmallow has to be
at the very top of the spaghetti tower, and
the whole structure has to stand on its own
(that means no hands or other objects
supporting it!) for five seconds.
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 SERVICE
TEAM WORK
FOCUS

QUALITY
SERVICE

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 QUALITY
SERVICE

9/8/17 SLIDE37
 QUALITY
How to get there???
SERVICE

Works constructively
and collaboratively
with others and across
organizations to
accomplish
organizational goals
and objectives.

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 How to get there??? QUALITY
SERVICE

Lead in
nurturing a
learning
organization

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 How to get there??? QUALITY
SERVICE

Delivers and
understands the
importance of
quality service

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 How to get there??? QUALITY
SERVICE

Takes over
classes if the
assigned
teacher is
absent www.google.com

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 How to get there??? QUALITY
SERVICE

Works
beyond
official time

9/8/17 SLIDE42
 APPLICATION
Whats
Next? In a footprint shape, write your
plans as a team leader or team
member in your organization.

Share your plans with the group.

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9/8/17 SLIDE45
 INTEGRATION
MODULE 1

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 ACTIVITY
1. Each participant will make a paper hat. On
the left side of the hat, draw something that
will reflect you before attending the training.
On the right side, draw something that will
reflect you after the Module 1 training. Write
your name on the hat that youve made.

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 ACTIVITY
2. Thirty minutes (30 min) will be given to you
for this activity.
3. Share your work with your team.

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