Dr.

Trevor Smith

Chair ISO/TC 176

Quality Management & Quality Assurance

Worldwide Quality Director

Global Manufacturing & Logistics
Eastman Kodak Company
Time to Market
The RIGHT standards at the RIGHT
time to the market
Value-added standards for stakeholders
Brief ISO9000 (ISO/TC 176) history
TC 176 “Horizon 2010”
Applying the ISO9000:2000 principles to
internal committee processes
Cycle Time ?? ISO 9000
Building a consensus

VERIFICATIONS

PREPARATION

SPECIFICATIONS

NEEDS DRAFTS
IS

DIS FDIS
CD1 CD2
WDs

VALIDATION
S
Critical factors
Worldwide stakeholder involvement
Transparency
Consensus building
Rapid time to market
Meet needs of all organization sizes and
types
How to satisfy these factors?
= Customer focused process management
Value Added ?
Standards
Documented agreements, customer technical
specifications or other precise criteria
To be used consistently as rules, guidelines, or
definitions of characteristics
To ensure materials, products, processes or
services are fit for their purpose
Standards promote a standard way of
operating
Value added?
-
continued
Promote trade / global market
But harmonization of standards is critical.
Lack of harmonization can in fact introduce
technical barriers to trade
Applicable to a wide range of situations:
Multinational organizations to Small &
Medium size enterprises (SME’s)
Important for Developing countries
Types of standard
Product Standards
System Standards

They define how things should be done

Standards are now “table stakes” and
fundamental to many areas of our
business and personal lives
 System Standards ISO/TC 176
Responsible for the ISO 9000 family development
of generic standards in the field of quality
management and quality assurance; and
Advisory role with to other ISO technical
committees with regard to quality management
systems and principles
[ ISO/TC 207 is the parallel committee responsible for the
Environmental Management System standards (ISO14000 family) ]

ISO 9001:2000:
569,000 Registrations Worldwide (May 2003)
ISO/TC 176 committee
Membership: 120 (66 voting)
includes 86 country members
Includes 34 liaison members
TC Committees
SC1 Concepts and Terminology
SC2 Quality Systems
SC3 Supporting Technologies
Working Group (WG) on Interpretations
ISO and Management Systems Standards
20 years of efforts
1979: ISO/TC 176 formed
1986: ISO 8402 published
1987: ISO 9001-2-3-4 published
1993: ISO/TC 207 formed
• 1994: minor revision of 9000 series
1996: ISO 14001 published
• 2000: major revision of 9000 series
Roadmap to a customer focused
standard
Importance of a Vision:
Vision 2000 (1994)
Horizon 2010 (2000)
Member body engagement
Surveys
Committee Structures to facilitate
progress
Quality Management Principles
1. Customer focus
2. Leadership
3. Involvement of people
4. Process approach
5. System approach to management
6. Continual improvement
7. Factual approach to decision-making
8. Mutually beneficial supplier relationships
Process approach
« From procedures to processes »
Identify processes needed for the QMS
Demonstrate the ability of processes to achieve
planned results and monitor, measure, analyze
and improve them
Develop information on characteristics and trends
of processes
Top management to review process performance
and improve effectiveness
Greater effectiveness when activities
and resources are managed as a
process
More customer focused
More cost effective
Meets business objectives
 EFFECTIVENESS
EFFECTIVENESS
PROCEDURE* OF
OFPROCESS
PROCESS==
Ability
Abilitytotoachieve
(“Specified way to carry out an activity or a desired
achieve
desiredresults
results
process” - may be documented or not) (Focus
(FocusofofISOISO
9001:2000)
9001:2000)

Input PROCESS Output

PRODUCT
(Includes
(“Set of interrelated
Resources) or interacting activities”) (“Result of a
process”)

EFFICIENCY
EFFICIENCYOF OF
MONITORING AND PROCESS
PROCESS==
MEASUREMENT OPPORTUNITIES Results
Resultsachieved
achieved
vs
vs resourcesused
resources used
(Before, during and after the process) (Focus
(FocusofofISO
ISO
9004:2000)
9004:2000)
* Note – This is the definition of “procedure” given in ISO 9000:2000.
This does not necessarily mean one of the 6
“documented procedures” required by ISO 9001:2000
PDCA
Act Plan
•How to improve •What to do?
next time? •How to do it?

Check Do
• Did things happen •Do what was
according to plan? planned

Maintaining and continually improving the process capability can be

achieved by applying the PDCA concept at all levels within the
organization.
 ISO9001:2000
Model of a process-based quality management system.
CONTINUAL IMPROVEMENT OF THE
QUALITY MANAGEMENT SYSTEM

Management Customer
responsibility
Customer
Resource Measurement,
analysis and Satisfaction
management
improvement

Output
Input Product
Requirements Product
realization

Key:
Value adding activities
Information
Process approach (applied to TC)

Identify processes needed for the TC

Demonstrate the ability of processes to
achieve planned results and monitor,
measure, analyze and improve them
Process management : information on
characteristics and trends of processes
TC management to review process
performance and improve effectiveness
 P0
Managing TC 176 product line relevance and TC 176 QMS

P1
Identifying, analyzing needs,
trends and best practices

P5 P2
Managing sector
P3 specific issues Managing
relationships
external to
Managing
TC 176
resources P4 A- within ISO
Developing and supporting and
relevant B-with the
products international
Specific Ongoing community
projects projects

Satisfied Interested Parties

Process Owners
Process implementation teams with
Process Owners
Developing country involvement
Focus on the work before the
organizational structure is altered
Measure, monitor, improve
ISO/TC 176 : Horizon 2010
Key strategies (summary):
Improving internal processes
Process Approach to Standards development work
Ensuring market relevance of ISO/TC 176 products
Developing & improving TC 176 products
Enhancing compatibility of MSS (generic management system
standards)
Actively managing liaison relationships (interested party
organizations and groups within and outside the ISO structure)
 Questions for you ?
Are we on track ? :
Right Standard
Right Time
What about your TC ?
Do you have a Process Approach to
deal with it ?
Thank you !

www.tc176.org

trevor.smith@kodak.com