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Cultural Intelligence:: A Key Competence For Managers in A Diverse and Global Workplace
Cultural Intelligence:: A Key Competence For Managers in A Diverse and Global Workplace
Intelligence:
A Key Competence for
Managers in a Diverse
and Global Workplace
By:
Yvonne du Plessis
Sumari ONeil
Riana van den Bergh
University of Pretoria
South Africa
Overview
What is Cultural Intelligence
Importance of Cultural Intelligence
Purpose of this study
Methodology
Results
Discussion & Conclusion
Social Intelligence
Motivation (Heart)
Overcome setbacks
High Self-Efficacy & Confidence
Behaviour (Body)
Mirror Customs & Gestures
Adopt Habits & Mannerisms
6 Open-ended Questions
(Experiences, Perceptions,
Attitudes,Motivation)
Cultural Intelligence: EAWOP 10
2007
Data analysis
Frequency Analysis
Cultural Intelligence: EAWOP 12
2007
Themes: Give it a Try
Only eat certain
Foods
Inform host of dietary of
Accept Invitation requirements
Suggest a restaurant/
different venue
Cultural Intelligence: EAWOP 13
2007
Question 39:
My most exhilarating moment in having
to deal with people from different
cultures was:
..
Student Life/Schooling
Education-Related
Workshops/Training/
Experiences Teaching Celebrating
Differences
Mutual
Understanding differences/Similarities Understanding
Cultural Misunderstandings
Assumptions Language Barriers
Greetings
Gestures/Comments/Actions
Insensitivity/Lack of knowledge
Productivity
Organisational Objectives
Achieve Results irrespective of Culture
Managing Diversity
Communication
..