Professional Documents
Culture Documents
S. Thomas Foster: Integrating The Supply Chain
S. Thomas Foster: Integrating The Supply Chain
Chapter 2
Quality Theory
01/26 7:00AM
After WWII, Deming was sent to Japan by the U.S. Secretary of War to
work on a population census. During this time, Deming presented lectures
to the Japanese Union of Scientists and Engineers on statistical quality
control. Deming became impressed with the precise, single-minded,
focus of the Japanese on quality. Deming believed that the lack of focus
on quality in America led to mediocre results with regard to quality.
The foundation of the 14 points was Demings belief that the historic
approach to quality used by American management was wrong in one
fundamental aspect: Poor quality was not the fault of labor; it resulted
from poor management of the system for continual improvement.
85% of errors and defects are caused by flaws in the system and
only 15% are caused by workers.
80% of the errors and defects are caused by 20% of the system.
Substitute leadership.
12. Remove barriers that rob workers of their right to pride in the
quality of their work.
Visionary
Leadership
Process
Management
The Juran Trilogy three basic processes are essential for managing
to improve quality
The Taguchi method was first introduced by Dr. Genichi Taguchi to AT&T
Bell Laboratories in the U.S. in 1980. The Taguchi method for improving
quality is now believed to be comparable in importance to the Deming
approach and to the Ishikawa concept of total quality control.
Once you answer these types of questions, you will have a deep
understanding of your business. You combine your business
understanding with your understanding of the major approaches
to quality improvement. This combination will provide the basis
for selecting those points, philosophies, concepts, and tools that
will form the basis for your quality improvement plans. Then you
creatively apply your selected quality approaches to your
business.
Firms well known for quality do not adopt only one quality
philosophy. The successful firms adopt aspects of each of the
various approaches that help them improve. This is called the
contingency perspective.
The core variables are in red. The second layer variables are in
blue. And the third layer variables are in black. The primary
driver is a customer focus.
2007 Pearson Education 2 - 30
Quality Theory
Resolving Differences An Integrative View
2nd Layer
Core Variables Variables
3rd Layer
Variables
2007 Pearson Education 2 - 35