Professional Documents
Culture Documents
Conflict Management: - Jitesh Aggarwal
Conflict Management: - Jitesh Aggarwal
Management
-
Jitesh Aggarwal
What is Conflict ?
A state of disagreement between two
or more individuals or groups, with
each individual or group trying to gain
acceptance of its view or objective
over others.
A state of incompatibility of ideas
between two or more parties or
individuals
Why Conflict Arises
Type A Personality
Vs.
Type B Personality
Type A Personality
Rarely competitive
Enjoys leisure time
Does not anger easily
Does job well but
doesnt need
recognition
Easy-going
Type B Personality
Highly Competitive
Strong Personality
Restless when
inactive
Thrives on deadlines
Aggressive People
Body language
Stiff and straight
Points, bangs tables to emphasize
points
Folds arms across body
Verbal language
Aggressive people
I want you to
are basically
You must insecure.. Try to
Do what I tell you! avoid them.
Youre stupid!
Submissive people
Body Language Verbal Language
Avoids eye contact Im sorry
Stooped posture Its all my fault
Speaks quietly Oh dear
Submissive people
have a great sense
of inferiority
Assertive People
Body language
Stands straight
Appears composed
Smiles
Maintains eye contact
Verbal language
Lets
How shall we do this?
I think What do you think?
I would like
Types of Conflict
Functional
Dysfunctional
Task
Process
Relationship
Causes of conflict
Stress
Absenteeism
Lack of new ideas
De-motivation
Non-productivity
Conflict Table
I win I lose