Presentation

Presentation on
on TQM
TQM
Presented by:
Radha Kumari
 Definition

a philosophy & system that aims to

harness the human & material
resources of an organization in the
most effective way to achieve the
objectives of the organization by
continuously improving the services
and products offered to customers
 TQM
• Management concept coined by W. Edwards
Deming after world war II for improving the
production quality of goods and services.

• Commitment to quality throughout organization.

• An integrated system of principles, methods, and

best practices that provide a framework for
organizations to strive for excellence in
everything they do.
 Why TQM?

In a global marketplace products must

not only meet customer and
community needs for value, they must
be provided in a continuously
improving, timely, cost-effective,
innovative, and productive manner
 Five Pillars Of TQM
• Product
• Processes
• Organization
• Leadership
• Commitment
Elements of TQM
 Objectives
• To reduce the errors produced during the
manufacturing or service process,
• To increase customer satisfaction,
• To streamline supply chain management,
• To aim for modernization of equipment and
• To ensure workers have the highest level
of training.
 Principles of TQM
• Customer-oriented
• Leadership
• Strategic planning
• Employee responsibility
• Continuous improvement
• Cooperation
• Statistical methods
• Training and education
• To limit errors to 1 per 1 million units produced
TQM model
 Model explained
• Step 1: understanding customer needs.

• Step 2: integrate customer knowledge with

other information and use the planning
process to orchestrate action throughout
the organization to manage day to day
activities and achieve future goals.
 Contd..
• Step 3: use the techniques of process
management to develop cost-controlled processes
that are stable & capable of meeting customer
expectations.

• Step 4: use the concepts of process improvement

to achieve both breakthrough gains & incremental
continuous improvement.

• Step 5: seek total participation.

 TQM vs. Six sigma
TQM Six sigma
• tries to improve • focuses on
quality by ensuring improving quality
conformance to by reducing the
internal number of defects.
requirements.
PDCA cycle
 Advantages of TQM
• Eliminates errors and doing things right the first
time saves time and resources.
• Creates an organizational atmosphere of
excitement and sense of accomplishment
through the rewarding of creativity.
• Employees begin to develop a commitment to
the organization rather than looking at it as
just their employer.
Thank you