Professional Documents
Culture Documents
SIPOC
SIPOC
SIPOC
SIPOC
Document the top level process steps in any process
for a product or service.
a clear top level overview of any process to be improved Suppliers Inputs Process Outputs Customers
Example
Expected Benefits:
A clear overview of the top level stages of the process, with identified inputs, outputs, suppliers and
customers is identified and agreed to by the improvement team. This promotes a consistent
understanding of the process to be investigated.
Gives clarity on the scope of the process to be investigated at an early stage in the project.
Keep activities at a top level perhaps 5 to 7 steps or key activities Steps can be recorded with Post Its or by using
Identify the key Steps can be recorded with Post Its or by using a spreadsheet a spreadsheet
process steps
Understand the outputs and customers for each step. Information that you record in this step will be
Identify Key
Brainstorm outputs and customers used to create the diagram that represents the
Outputs and process to be improved, so take care to fully
If you have a lot of outputs and customers, focus on the key/critical
Customers ones. understand each step.
S I P O C
Suppliers Inputs Process Outputs Customers