AN

OVERVIEW
OF
SEVEN MANAGEMENT PRINCIPLES
ISO 9001:2015
CUSTOMER FOCUS

ORGANIZATION DEPENDS ON
CUSTOMERS
UNDERSTAND CURRENT &
FUTURE CUSTOMER NEEDS.
MEET / EXCEED CUSTOMER
EXPECTATIONS
 LEADERSHIP

LEADERS ESTABLISH PURPOSE &

DIRECTION OF THE
ORGANIZATION
LEADERS SHOULD CREATE &
MAINTAIN ENVIRONMENT TO
ACHIEVE ORGANIZATIONS
OBJECTIVES
ENGAGEMENT OF PEOPLE

PEOPLE OF ALL LEVELS ARE

ESSENCE OF AN ORGANIZATION

THEIR FULL INVOLVEMENT IS

FOR ORGANIZATIONS BENEFIT
PROCESS APPROACH

DESIRED RESULTS ARE ACHIEVED

MORE EFFICIENTLY WHEN
ACTIVITIES AND RESOURCES ARE
MANAGED AS PROCESS
 IMPROVEMENTS

IMPROVEMENT OF THE
ORGANIZATIONS OVERALL
PERFORMANCE SHOULD BE A
PERMANENT OBJECTIVE OF THE
ORGANIZATION
PDCA CYCLE
PROCESS APPROACH
CONTINUAL IMPROVEMENTS OF PROCESS

Understandings &
meeting requirements
PLAN

Continual improvements
Processes in terms
of Processes based on
Of Added Value PDCA Cycle
objective measurements
DO
ACTION

Measure results of process

Performance and effectiveness
- Objective Measurements
CHECK
EVIDENT BASED DECISION
MAKING

EFFECTIVE DECISIONS ARE BASED

ON THE ANALYSIS OF DATA AND
INFORMATION
 RELATIONSHIPS
MANAGEMENT
AN ORGANIZATION & ITS
SUPPLIERS ARE
INTERDEPENDENT
RELATIONSHIP ENHANCES THE
ABILITY OF BOTH TO CREATE
VALUE
CHANGES IN FUNDAMENTAL PRINCIPLES

CUSTOMER FOCUS- 4,6,9 & 10

LEADERSHIP- 4,5,7 & 10

ENGAGEMENT OF PEOPLE- 4,5,6,7

PROCESS APPROACH- 6,8 & 9

IMPROVEMENT- 6,8,9 & 10

EVIDENCE BASED MANAGEMENT- 7,8,9 & 10

RELATIONSHIP MANAGEMENT- 4,5 & 8