ASSESSING QUALITY OF

HEALTH CARE
BY: ABBEGAILE ANNE R.
SIENES ST.N
Traditionally, quality of care assessment is an evaluation of the structural, process, and
outcome components of involved in the delivery of health care (Donabedian 1992).

These three components take into account material and human resources
(structural component), medical and non-medical actions (process component), and the
physical, psychological and social effects of health care (outcome component).
Material and human resources
covered in the structural
component include the number
and capability of the medical and
paramedical staff, the number
and adequacy of diagnostic and
treatment facilities, and the
physical environment in which
care is given.

Non-medical
actions
covered in the
process
component
include food
provision,
hospital
room/ward
maintenance
and regulation
of visiting
hours.
DONABEDIAN MODEL OF QUALITY OF CARE
ASSESSMENT
QUALITY OF CARE ASSESSMENT

STRUCTURE
COMPONENT OUTCOMES
(material and PROCESS COMPONENT
human (physical,
COMPONENT
resources) psychological &social
(medical and effects of care
non medical
component
In quality assessment, quality is
measured against a set of
standards. Typically, criteria are
developed which specify the
attributes of structure, process
and outcome components of
care. Whether care is good
enough depends on the
criteria satisfying the standards.

POWERED BY: