Professional Documents
Culture Documents
Reengineering
Reengineering
Written - 1993
Michael Hammer
One of 1996 most influential
people in the U.S.
Time Magazine
July 17,1996
James Champy
What is Reengineering?
The 3 Cs
Customers
Competition
Change
Nothing is Constant or Predictable
Change is the only constant
To reengineer a company is to
take a journey from the familiar
into the unknown. The journey
has to begin somewhere and
with someone. Where and with
whom?
P. 101
Keys
Leaders
Staff Empowerment
Broader Scope
Knowledge / Skills
Tasks to Process
Redesign of Systems
Information Technology
Community
The 3 Rs
Redesign
Cross-function approach
Retool
Information Tools
Reorchestrate
Organization changes
Problems
It is an educational and
communications campaign
p.148