Schindler India Quality Department

Quality and Product Safety

Kevin Noakes
11th February 2015
KG IND Organization Chart

Schindler IND | Kevin Noakes | Quality | 11h Feb2015| Page 2

KG IND Quality Department Organization Chart
Nimish Deshpande
(Sr. VP - Technical)

Kevin Noakes Wilson Dsa

(VP-QPS) Back office

Benny Nelson Ajeesh Nair Chanchal Yadav (Lead)

Yezad Mistry Regional TCA Controller,
Product QA KG Corp Prod.Safety Central TCA Controllers
QA INFRA\TRD Trainers & Certifiers:
ISO 9K Anant Shinde(Non TCA)
PCP/PC Rajesh Rai North & East
Claim Management RA Moderator Sivasankar S - South
Product Incident & 5S Kiran Joshi - West Central TCA Controllers
Accident EI Audits (Maintenances Quality,
QTBT SAIS & CPSI-5 team Delhi 1 & Kolkata SAIS & CPSI-5 team Hyderabad & Chennai FI/ TCs, CPSI-1, Documentation)
PROCITS Supervisor - 1 (Manoj Kumar) Supervisor - 1 (Thiyagarajan N) SAIS Audits (PQC, Ride Quality,
Resolution of Product FI/ TCs & Documentation)
Inspectors - 10 Inspectors - 6
related issues from field CPSI-5 Audits
Total = 11 Total =7
CA Process Audit (FACT)
Product CP change (1569 SAIS + 434 CPSI-5 Inspections) ( 799SAIS + 181 CPSI-5 Inspections)
Auditors:
CCL (Cost Reduction)
SAIS & CPSI-5 team Delhi 2 SAIS & CPSI-5 team Navi Mumbai & Ahm Lucas Castelino
QA Executives:
Supervisor - 1 (Mukesh Kundra) Supervisor - 1 (Felix Sequeira) Roshan Shetty
Karan Tanna
Inspectors - 8 Inspectors - 10
Ritesh Shresta
Total =9 Total = 11
TBH-2015
(1231 SAIS + 558 CPSI-5 Inspections) (1366 SAIS + 435 CPSI-5 Inspections)
TBH-2015
SAIS & CPSI-5 team Mumbai SAIS & CPSI-5 team Bangalore & Cochin
Supervisor - 1 (Pramod Chogale) Supervisor - 1
Inspectors - 11 Inspectors - 8
Total = 12 Total =9
( 1210 SAIS + 1159 CPSI-5 Inspections) (1157 SAIS + 407 CPSI-5 Inspections)

SAIS & CPSI-5 team Noida & Punjab SAIS & CPSI-5 team Pune
Supervisor - 1 (Adarsh Sharma) Supervisor - 1 (Paresh Pednekar)
Inspectors - 7 Inspectors - 7
Total =8 Total =8
( 934SAIS + 226 CPSI-5 Inspections) (1028SAIS + 473 CPSI-5 Inspections)

1. As on 2015: The Quality department will have 91 team members. There will be 79 who will work in the Product Safety dept. (SAIS and CPSI-5).
2. 3 Central TCA Controllers and 3 Regional TCA controllers.
Schindler IND | Kevin Noakes | Quality | 3rd Feb2015| Page 3
3. Target for 2015 is 9310 completions and 4772 CPSI-5 inspections.
Field Quality and Product Safety
VFO - Achievements 2014
Variance
C'2014 % age
Types Key Indicator Measure B 14 (Actual v/s Remarks
Actual Achievement
Budget)
Inspections Units 3000 3033 +33 101% Target completed by inspecting Active(2706) and recovery (327)units.
Certified Units 3000 3029 +33 101% All jobs certified.
CPSI-5 NCs (Including CPSI-1) closed within 24days in 2014 versus
CPSI-5

Units NC's Closure 27 in 2013 and 99 in 2012.

25 Days
Days 25 24.3 -0.7 103% Apart from Mumbai, Bangalore & Ahmedabad all other branches have
achieved NC closure target.
FPY F2014 %age 45% Target not define on FPY.

Inspection F'2014 Units 7764 7307 -457 94% Completions target fell short by 6%.

Apart from Infra, Madhya Pradesh and transformation, all other

SAIS

FPY F'2014 90% %age 90% 94.3% +4.3% 105% branches have achieved 90% FPY target.

FSU F'2014 70% %age 70% 34% -36% 49% Notional target.

TBPS Jun12 to Temporary Building Power Supply (TBPS) target for 2014 was 5%,
TBPS

Feb14 5%. %age 5% 7.5% +2.5% 67% but achieved is 7.5%. Overshoot by 2.5%. But from 23.1% it came
(No. of units= 2420) down to 7.5% i.e reduce to 15.6%. (785 jobs)
Temporary
Certified

Temporary Certified
Total jobs from Jan13 to Feb14= 1008, which is reduce to 278 jobs by
Jan13 to Feb14 5% %age 5% 3.9% -1.1% 128% Dec14 end.
(No. of units=1008)

Quality File Note QFN target for 2014 was 5%, but achieved is 27%%. Overshoot by
QFN

Jan13 to Feb14 5% %age 5% 27% +22% 19% 19%. At the start it was 97% (394 QFN) and from 97% it has came
(No. of Units=394) down to 27% (113 QFN) i.e reduce by 70%.
Inspection
Lead Time
for SAIS

Lead time for SAIS

1 0.05 SAIS schedule which was provided by F.O team was achieved within 1
Inspection received 1 days -0.95 days 500% day.
from F.O days days

Capacity planning No. of

SAIS & CPSI inspectors 90% 100% +10% 111% 16 inspectors are certified in commodity product line.
Planning
Capacity

commodity. certified
No. of
Capacity planning
inspectors 25% 38% +13% 152% 15 inspectors are certified in escalators.
SAIS Escalators
certified

Schindler IND | Kevin Noakes | Quality | 11th Feb2015| Page 4

Field Quality and Product Safety
VFO - Achievements 2014
Variance
C'2014 % age
Types Key Indicator Measure B 14 (Actual v/s Remarks
Actual Achievement
Budget)
40% out of total claims are of Short and Wrong shipment claims from
393
All IND CPTU 250 CPTU 250 +143 57% factory. If we exclude these 2 claim classes, we achieve 237 (187)*
CPTU

(338)* which is within the target of < 250 CPTU.

Pune, Chennai, Navi-mumbai, Ahmedabad, Kolkata & Bangalore have
All IND LS CPTU 50 CPTU 50 51 +1 98% not achieved the LS target.
Major gap for not recovering the cost are:
1) NON-COM: 38 Lacs(INR) is pending for non-com claims, mainly
Claim cost
recovery

due R&D issue 8.4Lacs (4%), > 25K cost of claims, due to law of land
All IND Recovery
92%
INR 92% 67% -25% 73% issue (3.3%), material not received from field 13.62Lacs (6%).
2) COM: PCBAs worth Rs.20Lacs INR (9%) is pending for recovery
Sanmina. This pcb is not able to send due to high duty/ freight cost,
repair cost is more then 90% of pcb cost.
PROCITS ICSS

ICSS 46% %age 46% 17% -29% 37%

Out of 18 Procits have solution received from IND R&D and PLM.
Some of major Issue resolved in 2014 are:
PROCITS > 70% %age 70% 83% +13% 118% 1) FMB Brake Sticky resolved, 2) Hostway light visible in 3100IN cabin,
3) Increase of balustrade height by 900mm from 700 for safety. 4)
Alarm not ringing in 3100IN. 5) MTB rubber bush found loose.
No. of 800
EI Audits 800 823 +23 103%
Technical Compliance Audit

Units Units
Average Demerit Average 294 out of 823 jobs (36%) failed to achieve average demerit score of
Score < 100 Score
< 100 101 +1 99% <100.
No. of
SAIS Audits 244 244 222 -22 91%
Audits
SAIS Demerit Score Average
60 61 +1 98.3% 69 out 222 jobs (31%) failed to achieved average demerit score of < 60
60 Score
No. of
CPSI-5 Audits 244 244 229 -15 94%
Audits
CPSI-5 Demerit Score Average 12 out 229 jobs (5.2%) failed to achieved average demerit score of <
100 7 -93 1428%
100 Score 100.
DLFI / TC

All IND DLFI 95% %age 95% 96.7% +1.7% 101%

All IND TC 95% %age 95% 97.5% +2.5% 103%

* Note: The actual achieved All India CPTU is 396 as per IND calculations versus 338 calculated by Corp Quality team. This gap comes mainly as, Corp Quality considers the claims as an EI claim if the job
is handed over to EI. Whereas KG India considers an NI claim if put by NI, irrespective of the fact that the claim has been put after the job has been transferred to EI.
Schindler IND | Kevin Noakes | Quality | 11th Feb2015| Page 5
Field Quality and Product Safety
VFO - Planned 2015
Variance
F'2015 % age
Types Key Indicator Measure B 15 (Actual v/s Remarks
Actual Achievement
Budget)
Achievement factor for Quality Dept. for rating: 4 98%, 3 92%, 2 85% and 0 <
Inspections %age 92% 85%
CPSI (1+5)

Achievement factor for Quality Dept. for rating: 4 98%, 3 92%, 2 85% and 0 <
Certified %age 92% 85%
Units NC's Closure Achievement factor for Quality Dept. for rating: 4 25days, 3 25 35days, 2
Days 25 50days and 0 < 50days.
25 Days
Achievement factor for Quality Dept. for rating: 4 65%, 3 60%, 2 45% and 0 <
FPY F2015 %age 60% 45%.

Inspection F'2015 Units 9310

Achievement factor for Quality Dept. for rating: 4 95%, 3 90%, 2 80% and 0 <
FPY F'2015 90% %age 90% 80%.
SAIS

Achievement factor for Quality Dept. for rating: 4 50%, 3 45%, 2 38% and 0 <
FSU Jan-Jun15 45% %age 45% 38%. From Jan-Jun15

Achievement factor for Quality Dept. for rating: 4 65%, 3 60%, 2 50% and 0 <
FSU Jul-Dec15 60% %age 60% 50%. From Jul-Dec15.

TBPS Jun12 to Feb15

TBPS

Achievement factor for Quality Dept. for rating: 4 5%, 3 10%, 2 20% and 0 <
%age 5%
5% 20%.
Temporary
Certified

Temporary Certified Achievement factor for Quality Dept. for rating: 4 5%, 3 10%, 2 20% and 0 <
%age 5%
Jan13 to Feb15 5% 20%.

Quality File Note (QFN) Achievement factor for Quality Dept. for rating: 4 5%, 3 10%, 2 20% and 0 <
QFN

%age 5%
Jan13 to Feb15 5% 20%.

Capacity Planning No. of insp.

50%
Capacity Planning

SAIS Custom Modular. certified

Capacity Planning No. of insp.
30%
SAIS Custom Design certified
Capacity Planning No. of insp.
50%
SAIS Escalators. certified
Capacity Planning No. of insp.
40%
SAIS CMG. certified

Schindler IND | Kevin Noakes | Quality | 11th Feb2015| Page 6

Field Quality and Product Safety
VFO - Planned 2015
Variance
F'2015 % age
Types Key Indicator Measure B 15 (Actual v/s Remarks
Actual Achievement
Budget)
Inspection
Lead Time
for SAIS

Lead time for SAIS

1
Inspection received 1 days Not in target for 2015, but monitoring will be done.
from F.O days

Achievement factor for Quality Dept. for rating: 4 < 250, 3 > 250 to 300,
All IND CPTU 250 CPTU 250
CPTU

2 > 300 to 400and 0 > 400.

All IND LS CPTU 50 CPTU 50

Claim cost
recovery

All IND Recovery Achievement factor for Quality Dept. for rating: 4 80%, 3 70%, 2
80%
INR 80% 60% and 0 < 60%.
PROCITS ICSS

Achievement factor for Quality Dept. for rating: 4 35%, 3 30%, 2

ICSS 35% %age 35% 20% and 0 < 20%.

Achievement factor for Quality Dept. for rating: 4 > 75%, 3 < 75% to
PROCITS > 75% %age 75% 60%, 2 < 60 to 51% and 0 < 51%.

No. of
EI Audits 940 940
Compliance Audit

Units
Technical

Average Demerit Average

Score < 100 Score
< 100
No. of
SAIS Audits 270
Audits
270
No. of
CPSI-5 Audits 270
Audits
270
Achievement factor for Quality Dept. for rating: 4 98%, 3
All IND DLFI 98% 98%
DLFI / TC

%age
93%, 2 85% and 0 < 85%.
Achievement factor for Quality Dept. for rating: 4 98%, 3
All IND TC 98% %age 98%
93%, 2 85% and 0 < 85%.

Schindler IND | Kevin Noakes | Quality | 11th Feb2015| Page 7

 SAIS & CPSI-5 Indicators

Schindler | Schindler IND | 03.02.2015 | Page 8

SAIS Month-wise First Pass Yield (FPY) - C2014 (Points Only)
100 Month-wise First Pass Yield(FPY)

80
Percentage(%)

60
91 94 96 98 97 98 96 96 96 95 94
40 80 81 85
76
56
20

SAIS Branch-wise First Pass Yield (FPY) - C2014 (Points Only)

Branchwise FPY CY'2014
FPY on Triangle SAIS points CY'14 FPY Target CY14 90%
100
Percentage(%)

80
91
60 93.6 92.1 76.7
98.8 97.2 95.7 95.4 95.2 95.2 95 94.5 94.5 93.8 94.3
100
40
52.4 39.1
20

0
i
1

2
d

da
ab

n
D

ai

re

h
ad
i

ne

4
ta

ra
ba
ba
ba

hi

1
es
TR

hi

hi

io
nn

lo

ka

f
oi
nj

ab

20
Pu

um

In
oc
um

at
el

el
a

ad
ga

N
he

Pu

ol

Y'
er

ed
D

m
C
M

Pr
K
M

an
C

C
yd

or
hm
i

a
av
H

f
ns
hy
A
N

ad

a
Tr
M
Branches

Schindler IND | Kevin Noakes | Quality | 11th Feb2015| Page 9

SAIS Month-wise DPU (Triangle + Square+ PQR) - CY2014
Monthwise DPU(Triangle + Square+PQR) Points
Average of PQR Points Average of First Triangle Points Average of First Square Points
16
14
3.2
Average DPU

12
2.23 2.91 2.85
10 1.75 1.93 2.44 2.52
1.94 0.66 2.41 2.24 0.12 0.18 0.22 2.34
0.66 2.1 2.13 0.18
8 0.77 1.59 0.26 1.96 0.09 0.08 0.22
0.33 0.11 0.09
6 9.3 9.38 9.11 9.07 9.17
7.61 8.41 7.72 8.12 8.28 8.67 8.34
6.91 7.05 7.41
4
2

0 12 0 13 -01 -02 -03 -04 -05 -06 -07 -08 -09 -10 -11 -12 014
'2 '2 14 14 14 14 14 14 14 14 14 14 14 14 '2
CY CY 20 20 20 20 20 20 20 20 20 20 20 20 CY
g
Av

SAIS Branch-wise DPU (Triangle + Square+ PQR) C2014

Branchwise DPU (Triangle+Square+PQR) Points
Average of PQR Points Average of First Triangle Points Average of First Square Points
26
22 7 .0 7
Average DPU

18 3 .3 3
4 2 .4 4
14 0 .2 3
0 .2 2 3 .0 2
0 .2 1 3 .4 7 2 .6 9 2 .4 5
0 .17 0 .18
10 15 .2 6
0 .7 7 2 .7 6 2 .2 2
0 .19
2 .1
2 .8
2 .3 4
14 .3 7 0 .4 3 1.4 8 2 0 .2 2
12 .9 8 0 .2 6 3 .2 6 1.2 7
6 11.13 10 .5 10 .6 5 0 2 .0 5 01.3 1
.0 4
9 .19 8 .16 8 .4 2 7 6 .9 2 0 .2 1 0 .0 8 01.6
.151 0 .2 2 8 .3 4
5 .0 3 6 .3 3 5 .4 3 6 .11 4 .9 1 4 .7 5
2

14
D
in
ne

i
a
i
fra

ad

i1

i2
ab

d
i

na
ba
ba

id

TR
io
at

ba
or

ch
es

20
Pu

lh

lh
nj

ab
In

en
No
lk

at
um
um

al

ra
ad

Co

Y'
De

De
Pu

Ko

ed
ng

Ch
de

C
M
Pr
M

or

m
Ba

g
Hy
vi

sf
a

Ah

Av
hy
Na

an
ad

Tr
M

Schindler IND | Kevin Noakes | Quality | 11th Feb2015| Page 10

CPSI-5 Month-wise First Pass Yield (FPY) - CY2014
Monthwise First Pass Yield
100

90
77
80
71
66
(%) Percentage

70
60
60 55 54 53
50 43 43 45
40
40 36 35 36
33
30 22
20

10

11 12 13 01 02 03 04 05 06 07 08 09 10 11 12 14
' 20 ' 20 ' 20
14- 14- 14- 14- 14- 14- 14- 14- 14- 14- 14- 14- ' 20
CY CY CY 20 20 20 20 20 20 20 20 20 20 20 20 CY

CPSI-5 Branch-wise First Pass Yield (FPY) CY2014

Branchwise FPY C'2014

100
86
90
80 74
70
70
60 55
FPY %

50
50 44 43 42 45
40 40 38
40 35
27
30
20
10
0

4
n
ne

da
ai
ta

i
d
2

1
ab

ad

i
e

01
ba
hi

ba
a
r
nn
i

i
ka
Pu

lo
lh

lh
i
nj

ab

ab
c

No

'2
um

um
ga
Co
l

De

De
e
Pu

CY
Ko

er

ed
Ch

M
n

M
d

m
Ba
Hy

vi
Ah

Na
Schindler IND | Kevin Noakes | Quality | 11th Feb2015| Page 11
CPSI Month-wise Defect Per Unit (DPU) CY2014
Month-wise Average DPU
3 2.79
2.46 2.41
3
2.04 2.08
2 1.79
Average DPU

1.52 1.48 1.45

2 1.29
1.08 1.14
1 0.80 0.82
0.67
1
0

Monthwise

CPSI Branch-wise Defect Per Unit (DPU) CY2014

Branchwise DPU Points

2.87
3

1.98
Average DPU

2 1.76 1.79
1.54 1.53 1.49 1.4 1.28
1.13 1.11
1 0.72 0.66
0.5

0
i

2
d
da

ab
re

ai
ad
i

ne

4
ta
ba
ba

ba

hi

1
hi

hi
nn
lo

ka
oi

nj
ab

20
Pu
um

oc
um

el

el
a
ga

N
he

Pu
ol

Y'
er
ed
D

D
C
M

K
M

an

C
yd
hm
i

B
av

H
A
N

Schindler IND | Kevin Noakes | Quality | 11th Feb2015| Page 12

Month-wise Average No. of Days for Closure of CPSI-5 NC's CY2014
Month-wise Average NCs Closure Days
120
99 Month-wise Average No. of Days for Closure of CPSI-5 NC's Target Target
100
80
NO. of Days

60
45.3
40 31.3 35.2
27 23.8 23.6 23.1 26.0 24.3
17.5 20.7
20 10.9
0.2 5.2
0

Months

Branch-wise Average No. of Days for Closure of CPSI-5 NC's CY2014

99 Avg. days for Closure of CPSI-5 NC's
100
90
80
70
Average Days

60
50
40 34.7
27 29.6 26.6 24.8 23.9 24.3
30 23.7 21.4 20.9 18.3 17.8
20 13.7
9.0
10 4.0
0
da
12

13

14
n

ta
e

e
i

b
ai
ad
i

ad

ba
or

hi
ba

ja
hi

hi
nn

ka
20

20

20
oi

Pu
ab
ab

oc

n
um
al
um

el

el

ol
N

he

Pu
Y'

Y'

Y'
g

er

D
ed

K
iM
C

an

C
M

C
yd
hm
B

av

H
A

Schindler IND | Kevin Noakes | Quality | 11th Feb2015| Page 13

 SAIS & CPSI-1 & 5 TAP Audit Status
TAP Current Status: Projects handed over in 2008 and later TAP Current Status: Projects handed over before 2008
(Corrective actions done by TRD Team) (Corrective actions done by EI Team)
UNITS CA STATUS Target
TOTA UNITS CA Status TOTAL UNITS
UNITS Sr.no. PROJECT AUDITE (% work Completion
L AUDITED (% work Target UNITS CLOSED
Sr.no. PROJECT CLOSE D done) Date
UNIT by SAIS done by Completion
D 1 Sripati Arcade 6 6 6 100 Closed
S Team TRD Team)
2 Grand Hyatt 20 20 20 100 Closed
1 MCD 14 14 14 100 Closed
3 P&G 3 3 3 100 Closed
2 Antilia 7 7 7 100 Closed 4 Lodha Excelus 6 6 6 100 Closed
3 Imperial Tower 16 16 16 100 Closed
5 Lodha Grandeur 3 3 3 100 Closed
4 Bombay Dyeing 5 5 5 100 Closed
6 New Admin 4 4 4 100 Closed
5 Brigade 12 12 12 100 Closed 7 Sahara Star 3 3 3 100 Closed
6 Namaan 4 4 4 100 Closed 8 Wockhart 1 1 1 100 Closed
7 Indiabulls * 11 11 11 100 Closed 9 Reliance Center 2 2 2 100 Closed
Total units 69 69 69 100 Closed Total units 48 48 100 100 Closed

Status of closure open points which were observed during TAP Audit Total 22% units out of 117 units are inspected and certified as per Follow up action
(Audit done by CPS Auditors: Wayne Dawber & Joerg Nabulon) no 2

No of units to Number of jobs

Responsible Sr No Project Name Branch Total jobs Certified
Sr. No Building Name Total Units Pending for TAP Job Status inspected
Dept
Approval
1 Grand Hyatt 5 5
1 Grand Hyatt EI 19 0 Closed 2 Indiabulls 4 4
2 Sreepati Arcade EI 6 0 3 Shreepati 5 5
Closed
4 Naman 2 2
3 Imperial Tower TRD 16 0 Closed Proctor & Gamble Mumbai 1 1
5
4 India Bulls EI 22 0 Closed 6 Lodha Gandeur 1 1
7 The Imperial 1 1
5 Lodha Ex. EI 6 0 Closed
8 Reliance Center 2 2
6 Naman EI 4 0 Closed 9 Bombay Dyeing 1 1
7 Lodha Grandeur EI 3 0 10 MCD Civic Center Delhi 2 2
Closed
11 Brigade Gateway Bangalore 2 2
Total 76 0 Closed Total Jobs 26 26

Schindler IND | Kevin Noakes | Quality | 11th Feb2015| Page 14

 EI, SAIS and CPSI-5 Audits

Schindler IND | Kevin Noakes | Quality | 11th Feb2015| Page 15

 Overall Technical Compliance Score Branch wise C2013
TCO Audit Scoring C'2013 Technical Compliance Band : Overall
300 Average Scoring for C'2013 Target to Achieve White Scoring for Yellow Below 170 White
256 Between 170 to 280 Yellow
250 241
Above 280 Red
Average Scoring

200 182
170 161
159 157 149
150 139 133 132 132

100 87

50

Overall Technical Compliance Score Branch wise C2014

TCO Audit Scoring C'2014
450 Average Scoring for C'2014 White Band Yellow Band
403
400 Audits Done in 2014
350
Average Scoring

Activity SAIS CPSI EI

300 Total Jobs Done 222 229 823
250 212 207
Total Jobs Fail 19 18 286
203 194
200 176 174 186 Total Jobs Pass 203 211 537
165 163 162 161 157
138
150 116 Percentage of Job Pass % 92% 65%
100
50
0

Schindler IND | Kevin Noakes | Quality | 11th Feb2015| Page 16

Field quality audit performance C2013 v/s C2014
2013 Result's 2014 Results
EI Audit CA SAIS Audit CPSI 5 Audit EI Audit
CA Process SAIS CPSI 5
S. score Sr. processes
Branch DLFI / TC Audit Audit Score Branch No of Average Average Score
No (Including No DLFI/TC No of Audits Average Score No of Audits
Audit Score score Audit Audits Score Score
CPSI-1)
1 Noida 0 16 0 71 87 1 Mumbai 7 31 47 45 7 159 102 163
2 Delhi 0 51 3 78 132 2 Delhi 1 2 26 51 14 7 82 102 162
3 Hyderabad 13 24 0 95 132 3 Punjab 0 7 44 6 0 10 113 157
4 Chennai 8 35 0 90 133 4 Bengaluru 5 23 55 21 4 82 97 161
5 Navi Mumbai 0 61 3 75 139 5 Pune 3 17 68 21 5 91 99 174
6 Pune 2 40 8 99 149 6 Delhi 2 1 40 57 54 4 110 76 138
7 Kolkata 3 52 0 102 157 7 Hyderabad 5 12 45 12 25 40 119 194
8 Bengaluru 0 59 14 86 159 Navi
8
Mumbai
4 12 62 15 0 69 99 165
9 Mumbai 3 62 3 102 170 9 Noida 5 17 36 15 0 51 75 116
10 Cochin 0 8 69 8 5 14 102 176
10 Punjab 10 50 0 122 182 11 Chennai 0 4 69 4 0 24 134 203
11 Cochin 0 56 0 185 241 12 Kolkata 0 11 114 8 0 46 93 207
12 Ahmedabad 0 149 18 89 256 13 Ahmedabad 5 14 122 6 83 38 193 403

All India 4 58 4 85 161

14 M P 2 0 0 0 0 7 210 212
Total 3 222 61 229 7 823 101 186

Technical Compliance Band: CA Technical Compliance Band: SAIS

Below 6 White Below 60 White
Between 6 to 10 Yellow Between 60 to 130 Yellow
Above 10 Red Above 130 Red

Technical Compliance Band: Technical Compliance Band: EI

CPSI-5 Audit (Including CPSI-1)
Below 6 White Below 100 White
Between 6 to 10 Yellow Betw 100 to 130 Yellow
Above 10 Red Above 130 Red

Schindler IND | Kevin Noakes | Quality | 11th Feb2015| Page 17

 Branch wise Indicators C2014 (EI) Target <= 100
250 823 900
Branchwise EI Audits Score
800
Average Demerit Score

200 Avg. CPSI 1 Score Avg. FI/TC Score Avg. PQR Score Overall Target'14 No Of Audits 700
71 35
600

No of Audits
150 8
150 500
29
54 400
100 110 15
53 29 28
60 5 43 30 36 31 15 300
14 5
79 82 6 7 78 19
13 3 73 10 68 200
50 63 63
54 57 82 56 51
38 24 40 53 69 59 46 100
7 159 14
10 82 91 110 51
0 0

Branches
Branch wise Indicators C2014 (EI) Target <= 100 (Excluding PQR Points)
120 823 900
FI/TC & CPSI 1 Score
800
100
Avg. CPSI 1 Score Avg. FI/TC Score Overall Target'14 No Of Audits 700
Average Demerit Score

80 600

No of Audits
Total Jobs Total Jobs Percentage of
Activity Total Jobs Pass
71 Done -2014 Fail Job Pass 500
60 EI 823 286 537 65%
400
40 7 53 300
60 159 69 82
35 54 43 91 51 200
20 40 30 31 110
36 46 14 28
29 38 24 15 82 29 100
10 14 15 19
8 13 6 7 10 5
0 5 3 1 0

Branches
Schindler IND | Kevin Noakes | Quality | 11th Feb2015| Page 18
Branch wise Indicators C2014 (SAIS) Target <= 60
140 Branchwise SAIS Score 222
250

120 Avg. SAIS Score Avg. FI/TC Score Avg. PQR Score Overall Target'14 No Of Audits
Average Demerit Score

200
100 43
46

No Of Audits
80 150
7
60 72 69 69 13 12 8 11 100
56 12 54 16 55 8 3 1
40 44 44 45 44
41 43 31 50
23 26 36
20 14 11 17 12 12 17 48
4 8 40 7
0 0

Branch wise Indicators C2014(SAIS)Target <= 60 (Excluding PQR)

80 250
SAIS & FI/TC Audits Score 222

Avg. SAIS Score Avg. FI/TC Score Overall Target'14 No Of Audits 200
60
Average Demerit Score

150

No Of Audits
Total Jobs Total Jobs Total Jobs Percentage of Job
Activity
Done-2014 Fail Pass Pass
40 SAIS 222 69 153 69%
100
43
46
20 8 40
12 31 50
23 26
14 11 17 12 12 17
4 13 16 7 11
7 12 8 8
0 3 1 0

Schindler IND | Kevin Noakes | Quality | 11th Feb2015| Page 19

 Inspector wise Indicators C2014 (SAIS ) Target <= 60
Average
Sr. No Inspector Branch Average of SAIS Average of PQR No of Audits NC Point Status
(SAIS+PQR)
1 Vijay Pandey Delhi 1 0 14 14 4
2 Vaibhav Harane Mumbai 0 15 15 1
3 Chandershekar Sharma Noida 0 18 18 4
4 Abhishek Katare Mumbai 0 20 20 4
5 Nilesh Mohol Pune 0 23 23 2
6 Abhinai Reddy Hyderabad 0 25 25 4
7 Rajesh Rai Delhi 2 0 25 25 3
8 Amit Panchal Ahmedabad 0 25 25 4
9 Ravi Sharma Delhi 1 0 29 29 6
10 Asad Khan Punjab 0 38 30 4
11 Bhupender Bhist Delhi 2 0 30 30 5
12 Kailash Singh Noida 0 31 31 4
13 Mukesh Kundra Delhi 2 0 34 34 4
14 Anil Patil Navimumbai 0 35 35 4
15 Sachin Bangar Mumbai 0 36 36 4
16 Dileep Kumar N Hyderabad 0 38 38 4
17 Mahesh Nadar Mumbai 0 40 40 4
18 Rajan Asija Noida 0 40 40 4
19 Sunil Shettigar Mumbai 0 43 43 4
20 Dinesh Kawale Pune 0 43 43 3
21 Manish Mahto Ahmedabad 0 44 44 4
22 Syed Arif Mumbai 0 45 45 3
23 Hari Narayan Bangalore 0 46 46 4
24 Madhukar Waghmare Pune 0 47 47 3
25 Dalip Singh Punjab 0 48 48 4
26 Sunil Surve Pune 17 31 48 5 TC 160 Pending Open
27 Raghavendra Bangalore 0 49 49 4
28 Praveen Kumar Delhi 1 0 49 49 4
29 Rohit Sinha Delhi 1 14 35 49 7
30 C Raghu Bangalore 0 50 50 4

Schindler IND | Kevin Noakes | Quality | 11th Feb2015| Page 20

 Inspector wise Indicators C2014 (SAIS ) Target <= 60
Average
Sr. No Inspector Branch Average of SAIS Average of PQR No of Audits NC Point Status
(SAIS+PQR)
31 Sarang Kakani Navimumbai 0 50 50 1
32 Manjunath Patil Bangalore 0 53 53 4
33 GVG Nagarajan Bangalore 0 53 53 4
34 Mohan Chandra Delhi 2 8 45 53 5
35 Vikash Khatri Delhi 2 16 38 54 5
36 Vineet Gupta Noida 0 56 56 4
37 Rajesh Kumar Singh Delhi 2 0 63 63 4
38 Rahul Tekawade Pune 0 63 63 2
39 Jomy Thomas Mumbai 20 47 67 5 CWT safety gear LN bolt loose Closed
40 Srivatsan ST Chennai 0 69 69 4
41 Rakesh Thakur Delhi 2 25 44 69 4 Overspeed governor not tripping Closed
42 Praveen M T Cochin 13 56 69 8 SUET PCB not connected & test not done Closed
43 Balwinder Singh Delhi 1 25 45 70 4 Car DBG out by 3mm
44 K Balamurugan Hyderabad 0 74 74 4
45 Satish Shete Navimumbai 25 54 79 4 Safety gear locknut missing
46 Sarathlal V P Navimumbai 0 80 80 3
Car buffer land out by 7.5mm
50 31 81 4
47 Manoj Karmakar Kolkata Wedging guard to be fixed
48 Anish Patole Mumbai 0 83 83 2
49 Jalinder Dhumal Ahmedabad 0 85 85 2
50 Robinson Duraipandian Mumbai 0 88 88 2
51 Simon Santhosh Bangalore 0 92 92 3
52 Pradeep Kumar Delhi 1 20 77 97 5 Safety gear seal broken
Gap between landing Jamb post & customer
architecture more than 20mm Closed
50 53 103 6
Cwt buffer all bolts loose Closed
53 Saji Punnan Delhi 2 Safety gear adjustment incorrect Closed
Techo test not done Open
33 75 108 3
54 Mirza Begg Kolkata COP side panel shaking Closed
Safety gear setting incorrect Closed
60 61 121 4 KSS Actuating plate bent on car & cwt side Open
55 Sunil Dhamle Pune SLR Amrking incorrect Open
Safety gear s-distance 6.5mm
50 101 151 4
56 Souvik Ghosh Kolkata KSS activating spring cup incorrectly fixed Closed
57 S Ganesan Ahmedabad 0 160 160 1
LDU Car to intercom not fixed
TC 135 Pending
Software not updated
Self Closing not working
175 133 308 3
Welded ISMC supports to be approved
CAN bus shielding not done
Levelling not in tolerance & Relevelling PCB SUET
58 Vikas Desai Ahmedabad not working
Total 57 222

Schindler IND | Kevin Noakes | Quality | 11th Feb2015| Page 21

 Branch wise Indicators C 2014 (CPSI-5) Target < 100

120 250
229
Average CPSI 5 Demerit Score Demerit Target No. of audits
100
200

Total Jobs Total Jobs Total Jobs Percentage of Job

80 Activity

No. of Jobs Audited

Done - 2104 Fail Pass Pass
Average Score

150
CPSI 229 18 211 92%
60
100
83
40
54
45
50
20 12 21 21
14 15 15
6 25 8 4 6 8
5 7 7 4 5 4 7
0 0 0 0 0 0 0

Schindler IND | Kevin Noakes | Quality | 11th Feb2015| Page 22

 Inspector wise Indicators C 2014 (CPSI-5 )
Sr. No Inspector Branch Average of CPSI 5 No of Audits NC Point Status

1 C Raghu Bangalore 0 5
2 Sarathlal V P Navimumbai 0 3
3 Vineet Gupta Noida 0 4
4 Sunil Surve Pune 0 8
5 Abhishek Katare Mumbai 0 5
6 Sunil Shettigar Mumbai 0 5
7 Satish Shete Navimumbai 0 4
8 S Ganesan Ahmedabad 0 1
9 Raghavendra Bangalore 0 5
10 Dinesh Kawale Pune 0 2
11 Simon Santhosh Bangalore 0 1
12 Srivatsan ST Chennai 0 4
13 Anil Patil Navimumbai 0 4
14 Madhukar Waghmare Pune 0 4
15 Nilesh Mohol Pune 0 4
16 Rahul Tekawade Pune 0 4
17 Praveen Kumar Delhi 1 0 4
18 Vijay Pandey Delhi 1 0 7
19 Rakesh Thakur Delhi 2 0 7
20 Mukesh Kundra Delhi 2 0 5
21 Dalip Singh Punjab 0 4
22 Jomy Thomas Mumbai 0 7
23 Souvik Ghosh Kolkata 0 4
24 Mirza Begg Kolkata 0 4
25 Manoj Karmakar Kolkata 0 4
26 Mahesh Nadar Mumbai 0 6
27 K Balamurugan Hyderabad 0 2
28 Balwinder Singh Delhi 1 0 4
29 Kailash Singh Noida 0 4

Schindler IND | Kevin Noakes | Quality | 11th Feb2015| Page 23

 Inspector wise Indicators C2014 (CPSI-5)
Sr. No Inspector Branch Average of CPSI 5 No of Audits NC Point Status

30 Chandershekar Sharma Noida 0 3

31 Rajan Asija Noida 0 4
32 Asad Khan Punjab 0 4
33 Rohit Sinha Delhi 1 0 4
34 Ravi Sharma Delhi 1 0 4
35 Sarang Kakani Navimumbai 0 4
36 Anish Patole Mumbai 0 2
37 Bhupender Bhist Delhi 2 0 6
38 Rajesh Singh Delhi 2 0 3
39 Amit Panchal Ahmedabad 0 1
40 Praveen M T Cochin 5 8 Tension Pulley Adjustment Closed
41 Hari Narayan Bangalore 8 5 Safety gear roller setting incorrect Open
42 Manjunath Patil Bangalore 8 5 Bulldog clip position incorrect Open
43 Mohan Chandra Delhi 2 8 5 Documentation Error Open
44 Vaibhav Harane Mumbai 13 3 Documentation Error Open
Safety gear fixing bolt sprig washer
16 5 missing Open
45 Syed Arif Mumbai Tension pulley adjustment Open
46 Sachin Bangar Mumbai 17 6 Safety gear locknuts to be fixed Closed
Connecting lever bulldog clips to be
20 5
47 Sunil Dhamle Pune reversed in OSG rope Closed
Safety gear Adjustment incorrect Closed
22 9
48 Saji Punnan Delhi 2 Safety gear CAM bolt loose Closed
49 Robinson Duraipandian Mumbai 25 4 KBV sw actuating mechanism not ok Closed
OSG rope touches bracket & bulldof
25 4
50 Abhinai Reddy Hyderabad clip positions to be reversed Closed
51 Pradeep Kumar Delhi 1 25 4 Manual Evacuation sticker missing Closed
TC 144 Pending
25 2 Safety gear pullrods to be reversed & Closed
52 Dileep Kumar N Hyderabad checknuts missing Closed
TC 144 Pending
TC 144 Pending
Manual Evacuation not working
125 4 Connecting lever double dowelling
pending
Connecting lever double dowelling
53 Vikas Desai Ahmedabad pending Open
54 Manish Mahto Ahmedabad
Total 7 229
Schindler IND | Kevin Noakes | Quality | 11th Feb2015| Page 24
 CPTU Indicators

Schindler IND | Kevin Noakes | Quality | 11th Feb2015| Page 26

 IND Month wise Claims - CPTU Trend (NI Claims)
Total IND (NI) Monthwise Claims Per 1000 units( Excluding RM & RTclaims)
2400 Target for 2014 <= 250 CPTU
2054
2100
Claims / 1000 Units LS Claims All IND Target LS Target
1800
Claims / 1000 units

1500
1192
1200

900
630 648 683
588 619
600 488 468 502
358 393
298 290 269 265
300 176 183 171 200
109 123
70 48 59 66 41
76 59 40 81 60 49 21 24 31 51
0
8 9 0 1 2 3 1 2 3 4 5 6 7 8 9 0 1 2 4
2 00 2 00 2 01 2 01 2 01 2 01 4-
0
4-
0
4-0 4-0 4-0 4-
0
4-
0
4-0 4-
0
4-
1
4-
1
4-
1
2 01
' ' ' ' ' ' 1 1 1 1 1 1 1 1 1 1 1 1 '
C C C C C C 20 20 20 20 20 20 20 20 20 20 20 20 C
Months

IND Branch wise Claims - CPTU Trend ( NI Claims)

Total IND (NI) Branchwise Claims Per 1000 units( Excluding RM & RT claims)
2054 Target for 2014= 250 CPTU
2100
Claims / 1000 Units LS Claims All Claims Target LS Target
1800
Claims / 1000 units

1500
1192
1200
952
900
630 630 592 560
488 531 499
600 428 390 393
298 358 290
363 340 297 228 222 188 114
300 176 109 70 123 94 113 70
48 64 52 35 64 43 54 24 24 39 41 16 51
0

Branches

Schindler IND | Kevin Noakes | Quality | 11th Feb2015| Page 27

 Claim Analysis:

Sr. Number of
Claim Analysis Calculation
No. claims
1 Total number of Claims raised in 2014 (All claims) 9415
RM CLAIMS
2.a Total number of RM claims raised in 2014 6192
2.b Number of RM claims for which cost is borne by the customer 3618
2.c RM claim for which Schindler has borne the cost (MDC error, salesman 2.a - 2.b 2574
error, material out of warranty, etc.)
3 Total number of claims for which Schindler is responsible 1 - 2.b 5797
4 Total number of RT Claims ( issues due to R&D issue, and FI 557 Mayr 237
brake, FI 647:S5500 service pack, FI 601 CPCUF PCBA, FI 608 Door
lock,
5 Number of claims for which 80% of the reduction needs to be achieved 4-5 5560

Hence the claim reduction of 80% needs to be on = 5560

Hence total claim numbers that needs to be reduced = 4448
Target number of claim for 2015 = 1112

Schindler IND | Kevin Noakes | Quality | 11th Feb2015| Page 28

 Opportunities:
2013 2014 Forecast 2015

Sr. Number Percentage Number Percentage Number Percentage

Opportunity Remark
no. of claims of claims of claims of claims of claims of claims

The RAF scanners & Photography system implemented In the INP

FM Short
1 50 1% 936 17% 849 15% KW/ INP OCC from 15th Aug14, will support in reducing the FM
shipment claim claims by 15% which were raised against the INP KW/ INP OCC.

The RAF scanners & Photography system implemented In the INP

FL wrong
2 104 2% 454 8% 346 6% KW/ INP OCC from 15th Aug14will support in reducing the FL claims
shipment claim by 6% which were raised against the INP KW/ INP OCC.

Top 5 The KA are released, implementation of the released solution is

3 claims/issues 368 7% 184 3% planned in Q3 of 2015. Hence the opportunity will be (number of
2014 claims in 2014/2) =184.
Top 5 The action is still to be initiated. Even if the analysis, release of KA is
4 claims/issues 240 4% 60 1% done on priority the implementation will only be in Q4 2015. Hence the
2015 opportunity will be (number of claims in 2014/4)= 60.
Top 15
claims/issue for Top 15 tracking is done every month and action is taken for this
5 2014 (apart from 379 7% 190 3.3% components with SCQ team. Benefits will be seen after Q3 2015.
top 5 mention Hence the opportunity will be (number of claims in 2014/2) =190
above)
Total Benefit Foreseen 29%
Impact :
2014 Forecast 2015
Sr.
Opportunity Number Percentage Number Percentage Remark
No.

Completions Expected The proposed growth of KG IND is 27% in 2015. Hence with this
1 Growth rate of KG IND 2014 = 7307 growth rate is increase in number of installation, It is foreseen the number of
Budgeted =9310 27% claims will also increase by 27%.

Concern with FM/FL claims

452 There are still 235, units which are not completed. The possibility
2 from INP OCC for units 8% 103 claims 2%
claims of claims from these units are foreseen.
dispatched before 15th Aug14

Total Impact Foreseen 29%

Schindler IND | Kevin Noakes | Quality | 11th Feb2015| Page 29

 Claim details of Jan2015

Sr No. Claim Class Number of claim

1 FL - Wrong Shipment 37
2 FM - Short Shipment 45
3 FS - Defective Component received at site 132
4 LS - Lost/ Damaged at site 38
5 LT - Lost/damaged in Transportation 8
6 MS - Packing found OK, but material inside damaged 3
7 RM - Additional material required (cost borne by Schindler) 61
Grand Total 324

Permissible claim for 2015 are 1112

Claim already raised in Jan15 324
788

Hence for each month the average number of claim should be 72

Schindler IND | Kevin Noakes | Quality | 11th Feb2015| Page 30

 Top 5 Components for Reliability Improvement taken with R&D in Year-2014
Claims Trend
Compon Target Respon
# Supplier 2013 YTD'2014 Action / Comments Status
ents Date cible
Claims CPTU Claims CPTU
Problem Desp: The X8 connector were getting damaged during
transportation of the defective PCBA from site to FSB/warehouse.
Action: Hence anti static foam to avoid damages to X8 connector Sept'14 SDI + Closed
distributed to the Field. Implemented from Sep14 Communication for SCQ
using the same is provided through QTBT.

1 SMIC Sanmina 82 17 74 15 Problem Desp: The CPLD corruption was observed due to surge in
the 3.3v DC generated from SEM PCBA.
Action: R&D identified the root cause of CPLD corruption to be SEM Dec'14 R&D Closed
PCBA. KA 212276 released for Improved design of SEM PCBA, Feb15
CP237.
April'15 SDI Ongoing
Under industrialization with SDI/supplier.
Problem Desp: Boot software failure reported
Action: Possible root cause of software failure was identified as static 30th SCQ Closed
discharge. Hence Anti Static Wrist Straps provided to field. June'14
Procedures to use the same & calibration circulated to Field through
WI on 12th Jan 2015.
SCPU
2 Sanmina 54 11 38 8 Problem Desp: The Boot software failure was observed due to surge
PCBA's
in the 3.3v DC generated from SEM PCBA.
Action: R&D identified the root cause of CPLD corruption to be SEM Dec'14 R&D Closed
PCBA. KA 212276 released for Improved design of SEM PCBA, Feb15
CP237.

Under industrialization with SDI/supplier. April'15 SDI Ongoing

Problem Desp: The DEM JEM switches contacts failure were 15th R&D + Closed
reported Oct'14 SDI
Action: KA 212528 released for DM JEM Switches with improved IP Jan'15
rating of IP42 compared to the previous IP rating of IP21.
SEM
3 Sanmina 49 11 48 10
PCBA's
Under industrialization with SDI/supplier. By 20th SDI Ongoing
Dec'14
April'15

Schindler IND | Kevin Noakes | Quality | 11th Feb2015| Page 31

 Top 5 Components for Reliability Improvement taken with R&D in Year-2014
Claims Trend

Compone Responsibl
# Supplier 2013 YTD'2014 Action / Comments Target Date Status
nts e

Claims CPTU Claims CPTU

Problem Desc: The ARD operation fails in No load and full load
condition.
There is no output available from the Exista Invertor.
Actions
Exista will complete the redesign and in house testing of 3+3 20th Dec'14 Lorenz +
sample improved design 800 W inverters. Jan'15 R&D IND Open
The samples in Jan15 have failed in Supplier end itself
Plan was that 3 each inverters will be sent to R&D CO EBI (Lead
Office) and R&D CO IND(for System Integration checks). TBD Exista Open
ARD R&D CO EBI will perform required tests , including Stress tests
4 Exista 55 10 33 7
Inverter on the sample 800 W inverters
R&D CO IN will, in parallel or later, perform System Integration
Tests.

Evacuation acceleration Parameters (2.6.2) adjustment within May'14 FQE Closed

the Range 0.10 to 0.30, on the field depending on the capacity of
elevator. Information to be shared. TC164 released for the same.

Support Required: To push R&D to develop new prototype

and complete the testing and provide an solution
Problem Desp: The VVVF4+ failures are reported due to power
fluctuations.
Action:
Power measurements completed across india for 6 installation by Dec14 R&D & Closed
R&D. (For NI sites) Compiled report sent by R&D. FQE
Joint meeting to be done with NSM, FQE & R&D for further
decision. 5th Dec'14 R&D, Closed
VVVF4+ Techno
5 51 10 68 12 NSM &
drive door
50 no of Samples trials done. 4 Nos found defective & returned to FQE
Pune OCC.
2 No of VVVF4+ reported to be defective were found OK (NTF) at Sept'14 SCQ Closed.
supplier end.
Support Required: Implementation of the new VVVF4+ , or
early introduction/implementation of the new CR&D PAPF
solution

Schindler IND | Kevin Noakes | Quality | 11th Feb2015| Page 32

 Photograph of Top 5 Components -2014

X8 (SCPU mounting) connector damaged & the Foam

Antistatic Band implemented

DEM JEM switches Contact blocks

Schindler IND | Kevin Noakes | Quality | 11th Feb2015| Page 33
 Summary of action points discussed in Top 5 Components for 2014

sr.no. Department wise Grand Total Open Closed

1 R&D IND 23 1 22

2 SCQ 11 0 11

3 FQE 9 1 8

4 SDI 9 0 9

5 NSM & FO 1 0 1

Grand Total 53 2 51

Schindler IND | Kevin Noakes | Quality | 11th Feb2015| Page 34

 Top 5 Components for Reliability Improvement taken with R&D for Year-2015

Claim Cost EI Total Cost

Sr. Claim Major Claim EI Cost C'14
No. Components Major Problem description reported C'14 consumption Impact
C'2014 Failures C'2014 MIO INR
MIO INR data C '14 MIO INR
12 CBR 43 -Communication error 109
42 CBR 13 -No output 78
Biodyn -Brake output error
1 128 25 CBR 12 5.8 125 25.0 30.8
Drives
OPTAG -Brake output error
60
Failure -Communication error
-Communication Error
2 PCBA SDICx 68 -Door Communication Error 0.28 717 2.93 3.21
-Shaft Info Error

-Communication Error
-Display Error
3 PCBA SCCIx 57 0.55 130 1.21 1.76
-Shaft Info Error
-Load Cell error

-Call not getting registered

Mech LOP 49 -Display failures
LOP (All -Not getting configured
4 94 0.29 1.16 1.45
Versions)
-Call not getting registered
Touch Sens
LOP
45 -Flickering 1207
-Not getting configured
SCOPA 22 -Call not getting registered 641
COP (3300
5 30 -Communication Error 0.07 3.01 3.08
IN) SCOPMA 8 584
-Display Problem

Schindler IND | Kevin Noakes | Quality | 11th Feb2015| Page 35

Update on STM dislocation
Total Number of units reported for STM dislocation in 2013 : 42
Total number of Units reported for STM dislocation in 2014 : 53
Number of STM dislocation without any external influence (rat, debris, etc.) : 39
Out of this 38 units number of incidents uploaded in FACT : 29

Total Number of units reported for STM dislocation in 2015 : 11

Number of STM dislocation without any external influence (rat, debris, etc.) :8
Sr. No. Action Target Status

Local Technical Circular (TC135) for checking the alignment of the STM &
1 Mar12 Completed
MTB

2 Implementation of Harmonized MTB Jan14 Completed

CP233
3 Implementation of Retainer + Completed
Dec14

4 Implementation of STMM++ Ongoing

FI 659 Traction media data collection, released for reporting STM

5 10th Dec14 Ongoing
dislocation

Retainer +
Schindler | Quality Assurance | Kevin Noakes I Page 37
Update on STM drifting

Total number of Units reported drifting with AWT/N pulleys in 2014 : 140

Sr. No. Action Target Status

STM & AWT/N Pulley sent to Ebikon for analysis, as per the analysis report
1 20th Oct'14 Completed
the STM is contaminated with Zinc leading to the STM drifting
FI 652: Zinc coating abrasion on AWT V-Pulley" with Felt solution released .
2 17th Oct'14 Completed
3060 units uploaded in FACT as completed.

3 Release of machines with the sand blasted sheaves done by R&D IND CP 233 Completed

Sand blasted sheave machine received from R&D is installed at Rohan

4 4th Nov'14 Completed
Jhoroka (Bangalore), 1070216, No drifting observed at site
CP 233
5 Implementation of the Sand blasted machine is pending for KG IND, by SCM CP 237 Pending
CP241

Schindler | Quality Assurance | Kevin Noakes I Page 38

FELT used for cleaning STM
Update on STM Corrosion/Snapping
Total Number of units reported for STM corrosion / snapping in 2013 :1
Total number of Units reported for STM corrosion / snapping in 2014 :2

Sr. No. Action Target Status

1 STM with coating implemented from Nov12 Completed

2 Implementation of STMM++ Ongoing

FI 659 Traction media data collection, released for reporting STM corrosion
3 10th Dec14 Ongoing
/ snapping

Rusted /Corroded and snapped STM, STM with coating to prevent

Without coating fabric type from rusting/corrosion

Schindler | Quality Assurance | Kevin Noakes I Page 39

Thank you for your attention.

Copyright Schindler. All rights reserved

Schindler owns and retains all copyrights and other intellectual property rights in this
presentation. It may not be reproduced, modified or copied nor used for any commercial
purposes (e.g. manufacturing), nor communicated to any third parties without our written
consent.

Schindler undertakes all reasonable efforts to ensure that the information in this
presentation is accurate, complete and derives from reliable sources. Schindler however,
does not represent nor warrant (either expressly or implicitly) accuracy, reliability,
timeliness or completeness of such information. Therefore, Schindler is not liable for any
errors, consequence of acts or omissions based on the entirety or part of the information
available in this presentation.