MGT162

Fundamentals Of Management
 INTRODUCTION

Establishment of postal services first in the Straits

Settlements (Penang, Melaka and Singapore)

Fees were collected when letters handed in at Pos Office.

Indian stamps overprinted with crown

Straits stamps overprinted with dollars and cent

Postal Service known as Jabatan Perkhidmatan Pos (19th

century) Pos Malaysia Berhad (21st century)
 EXECUTIVE SUMMARY

Malaysias premier postal service provider

Restructed in 1992 - from governmental owned to

business corporation

Provide postal and related services, transport logistics,

printing and insertion, counter collection and payment
agency services for a range of financial transactions.

Multi-services payment of PTPTN road tax - car

insurance etc
PLANNING

To be the trusted leader in the delivery of

integrated physical and digital solutions.

To deliver excellent customer experience and

convenience in the areas of communications,
logistics, financial services and supply chain
solutions at the highest level of reliability and
integrity.

To provide quality, reliable, timely and innovative

solutions to their customers.
 ORGANIZATION CHART

CEO

Dato' Iskandar Mizal B. Mahmood

Corporate
Human Resource Marketing Manager Communication
Manager Manager
Fikri Ahmad Raja Noh Izah Dato Rohaiza Hashim

Transportation Facilitation Internal Audit

Mohd Azri Hashim Hisham Zuhdi Harleim Mohd Nor
 MOTIVATION

Self- - realize ones potential, individual

actualization
development

Esteem - needs for self-image & self-respect

Social - needs for companionship

- employee get benefit from

Safety company

Physiological - basic needs

 LEADING

Job- explain work procedures and interested in

performance.

centered
Example : always commited and update
policies and principles according to the
latest guidelines and best practices.

Employee- Leaders develop cohesive/organized work

groups and ensure employee satisfaction.

centered Example: corparate events- Hari Raya Open

House, National Labour Day Celebration
 CONTROLLING

Control that focuses Control take place while

on preventing work activity is in
anticipated problem progress.
before they arise Example : re-post the
Example : separate Feedforward Concurrent things or letters when
things or letters by control (pre- control the address is wrong
states or district action (steering
control) control)

Post action Screening

control control (yes
Controlling take s place (corrective or no Specific check points that
after an action is control) control) must be succesfully passed
complete. before an activity proceedd
Pos malaysia settle further.
problem when customer Example : postman send
inform that their things the things and letters at
and letter not receive. home .
 COMMUNICATION

Oral / Spoken
-All forms of
spoken
information

Technological Written
-Use an electronic Interpersonal -Communicate
devices as the communication using letters or
medium written documents

Non Verbal
-Known as non-
language response
 CONCLUSIONS

monopoly player in the national postal industry.

has been strategizing operations compete directly

& indirectly domestic & international

through years grown from strength to strength -

from postal services provider - becoming a dynamic
communications, financial services and supply chain
solutions provider.