Information System

Management

Ayssar Midani
Consultant strategy & organization
of information systems

Ayssar Midani/ Jan 2004/ Madrass 1

a Arabiya
 Information System Management
Goals & objectives of MIS

 Information system is the heart of

the enntreprise
 It contains all the entreprise
information semantics
 Data dictionary or reference
repositary contains data description
« metadata »

Ayssar Midani/ Jan 2004/ Madrass

a Arabiya PAGE 2
27/01/2004
DAMASCUS
 Information System Management
Goals & objectives of MIS

 Must be Consistent
 Must be reliable
 Must be secured
 Must be available
 Performant
 Secured
 Protected
…

Ayssar Midani/ Jan 2004/ Madrass

a Arabiya PAGE 3
27/01/2004
DAMASCUS
 Information System Management
Goals & objectives of MIS

 Definitionof all system objects

 Constraints on theses objects

Existence
Unicity
Referential constraints
Relationnal constraints

Ayssar Midani/ Jan 2004/ Madrass

a Arabiya PAGE 4
27/01/2004
DAMASCUS
 Information System Management
Goals & objectives of MIS
 Applications &
network security
 User groups
description, their
rights, on the
application
system:
protectionagainst
non autorized
access
Ayssar Midani/ Jan 2004/ Madrass
a Arabiya PAGE 5
27/01/2004
DAMASCUS
 Information System Management
The IS Repositary

 contains business objects

Products, customers, product
processing,contracts, human resources,
suppliers…
All rules and processing description
vital to maintain
 It must have management tools easy
to use by a functional expert (end
user)
Ayssar Midani/ Jan 2004/ Madrass
a Arabiya PAGE 6
27/01/2004
DAMASCUS
 Information System Management
IS repositary

 The dictionnary is the general

repositary of all applications : 2cases
of information system
ERP software
Several applications
 Eachapplication has its dictionnary
 General dictionary

 Dictionary could be an extention of

design tools (Mega, Graphtalk …)
Ayssar Midani/ Jan 2004/ Madrass
a Arabiya PAGE 7
27/01/2004
DAMASCUS
 Entreprise Resource planning

 ERP Central Database & central

repository Finance &
Sales & accounting
marketing
dictionary

ERP
database

Human Production &

resource materials
management

Ayssar Midani/ Jan 2004/ Madrass

a Arabiya PAGE 8
27/01/2004
DAMASCUS
 Information System Management
The data administrator

 Data administrator is a functionnal expert

 Or a group of experts ( 1 for a main
business process)
 Manages all business objects in the Data
dictionnary (creation, deletion, modification)
 Manages the system users
 Priorities
 The reports
 ..

Ayssar Midani/ Jan 2004/ Madrass

a Arabiya PAGE 9
27/01/2004
DAMASCUS
 Information System Management
Different levels IS management

 Several applications
Entreprise repository
Application
management
Functional
application1 application2 application3 level

DB & syst
management
Ayssar Midani/ Jan 2004/ Madrass
a Arabiya PAGE 10
27/01/2004
DAMASCUS
 Information System Management
Different levels IS management

 Only ERP application

ERP application referential / application catalog
process
management
Functional
Sales
Production …. HRMS level
management

DB & syst
management
Ayssar Midani/ Jan 2004/ Madrass
a Arabiya PAGE 11
27/01/2004
DAMASCUS
 Information System Management
different levels IS management
 Mixte : ERP is one of the
information system objects
Entreprise Repository
Application
management
Functional
application1 application2 application3 level

ERP

ERP administration
DB & syst
Functional &techn
management
Ayssar Midani/ Jan 2004/ Madrass
a Arabiya PAGE 12
27/01/2004
DAMASCUS
 Information System Management
The data administrator

 The data administrator is the person

who guaratees information
consistency, reliability and
completeness
 Manages the conceptual schema of
applications
 manages the logical schema of
applications
 Manages the logical views

Ayssar Midani/ Jan 2004/ Madrass

a Arabiya PAGE 13
27/01/2004
DAMASCUS
 Information System Management
The data administrator

 Define all the objects of any application

from the design cycle of a project and
during its life
 Object definitions
 Processing
 Application usage
 Constraint rules
 Interactions between objects
 Actors on the objects

Ayssar Midani/ Jan 2004/ Madrass
a Arabiya PAGE 14
27/01/2004
DAMASCUS
 Information System Management
The data administrator

 Define users roles and habilitation

Who has the right to access which
application, to do what, on which
objects …
 Define, manages and gives rights on
reports, queries, statistics …


Ayssar Midani/ Jan 2004/ Madrass

a Arabiya PAGE 15
27/01/2004
DAMASCUS
 Information System Management
System & network administration

 System Architecture configuration, &

optimization
Servers, clusters ,
Datbases
Networks, wan, internet, …
Users
E-mail server
Application servers

Ayssar Midani/ Jan 2004/ Madrass

a Arabiya PAGE 16
27/01/2004
DAMASCUS
 Information System Management
System & network administration

 BasicConfiguration
 Centralized Naming Concepts

 Usage and Configuration of Multi-

Threaded Server

Ayssar Midani/ Jan 2004/ Madrass

a Arabiya PAGE 17
27/01/2004
DAMASCUS
 Information System Management
System & network administration

 Usageand Configuration of Connection

Manager

 Troubleshooting the Network Environment

 Security In the Network Environment

Ayssar Midani/ Jan 2004/ Madrass

a Arabiya PAGE 18
27/01/2004
DAMASCUS
 Information System Management
System & network administration

 Describe the Application Architecture

 Select and implement appropriate
data storage structures
 Design a schema

 Enforce business rules

 Load and extract data

Ayssar Midani/ Jan 2004/ Madrass

a Arabiya PAGE 19
27/01/2004
DAMASCUS
 Information System Management
System & network administration

 Database Performance Tuning

 Alerts and Trace Files

 Utilities and Dynamic Performance

Views

Ayssar Midani/ Jan 2004/ Madrass

a Arabiya PAGE 20
27/01/2004
DAMASCUS
 Information System Management
System & network administration

 Tuning the Shared Pool

 Rollback Segment Tuning

 Monitoring and Detecting Lock

Contention
 SQL Issues and Tuning
Considerations for Different
Applications
 Managing Mixed Workload

Ayssar Midani/ Jan 2004/ Madrass

a Arabiya PAGE 21
27/01/2004
DAMASCUS
 Information System Management
System & network administration
 Using the available data access methods to
tune the physical design of the database.
 Identify the demands of online transaction
processing systems (OLTP).
 Identify the demands of decision support
system.
 ….

Ayssar Midani/ Jan 2004/ Madrass

a Arabiya PAGE 22
27/01/2004
DAMASCUS
 Questions ?

Ayssar Midani/ Jan 2004/ Madrass

a Arabiya PAGE 23
27/01/2004
DAMASCUS