Chapter 5 Organizational Structures that Support Strategic Initiatives Learning Outcomes
5.1 Compare the responsibilities of a chief
information officer (CIO), chief technology officer (CTO), chief privacy officer (CPO), chief security officer (CSO), and chief knowledge office (CKO)
5.2 Explain the gap between IT people and
business people and the primary reason this gap exists
5.3 Define the relationship between information
security and ethics Organizational Structures
Organizational employees must work
closely together to develop strategic initiatives that create competitive advantages
Ethics and security are two fundamental
building blocks that organizations must base their businesses upon IT Roles and Responsibilities
Information technology is a relatively new
functional area, having only been around formally for around 40 years
Recent IT-related strategic positions:
Chief Information Officer (CIO) Chief Technology Officer (CTO) Chief Security Officer (CSO) Chief Privacy Officer (CPO) Chief Knowledge Office (CKO) IT Roles and Responsibilities
Chief Information Officer (CIO) oversees all
uses of IT and ensures the strategic alignment of IT with business goals and objectives
Broad CIO functions include:
Manager ensuring the delivery of all IT projects, on time and within budget Leader ensuring the strategic vision of IT is in line with the strategic vision of the organization Communicator building and maintaining strong executive relationships IT Roles and Responsibilities
Average CIO compensation by industry
IT Roles and Responsibilities
What concerns CIOs the most
IT Roles and Responsibilities
Chief Technology Officer (CTO) responsible
for ensuring the throughput, speed, accuracy, availability, and reliability of IT
Chief Security Officer (CSO) responsible for
ensuring the security of IT systems
Chief Privacy Officer (CPO) responsible for
ensuring the ethical and legal use of information
Chief Knowledge Office (CKO) - responsible for
collecting, maintaining, and distributing the organizations knowledge IT Roles and Responsibilities
Skills pivotal for success in executive IT roles
The Gap Between Business Personnel and IT Personnel
Business personnel possess expertise in
functional areas such as marketing, accounting, and sales
IT personnel have the technological expertise
This typically causes a communications gap
between the business personnel and IT personnel Improving Communications
Business personnel must seek to increase
their understanding of IT
IT personnel must seek to increase their
understanding of the business
It is the responsibility of the CIO to ensure
effective communication between business personnel and IT personnel Organizational Fundamentals Ethics and Security
Ethics and security are two fundamental
building blocks that organizations must base their businesses on to be successful
In recent years, such events as the Enron
and Martha Stewart, along with 9/11 have shed new light on the meaning of ethics and security Ethics Ethics the principles and standards that guide our behavior toward other people
Privacy is a major ethical issue
Privacy the right to be left alone when you want to be, to have control over your own personal possessions, and not to be observed without your consent Ethics Issues affected by technology advances Intellectual property Copyright Fair use doctrine Pirated software Counterfeit software Intellectual property - Intangible creative work that is embodied in physical form Copyright - The legal protection afforded an expression of an idea, such as a song, video game, and some types of proprietary documents Fair use doctrine - In certain situations, it is legal to use copyrighted material Pirated software - The unauthorized use, duplication, distribution, or sale of copyrighted software Counterfeit software - Software that is manufactured to look like the real thing and sold as such Ethics
One of the main ingredients in trust is privacy
Primary reasons privacy issues lost trust for e- business Security Organizational information is intellectual capital - it must be protected
Information security the protection of
information from accidental or intentional misuse by persons inside or outside an organization