Chapter 10

The Role of Housekeeping in

Hospitality Operations
Managing Front Office Operations
Seventh Edition
(333TXT or 333CIN)

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 Occupancy Report
 Prepared by:
Front desk
 Indicates:
Rooms occupied that night
Guests expected to check out next day
 Used by:
Housekeeping to schedule next day’s room
cleaning
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 Housekeeping Status Report
 Prepared by:
Housekeeping
 Indicates:
Current status of each hotel room
 Used by:
Front desk to assign rooms to arriving guests

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 Potential Guestroom
Maintenance Problems
 Sleep set
 Heating/air conditioning
 TV, radio, phone
 Bedspreads
 Lighting
 Door
3
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 Potential Guestroom
Maintenance Problems
(continued)

 Toilet
 Vanity and tub
 Towels
 Bathroom walls and door
 Water temperature
 Ventilation
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 Types of Maintenance
 Routine maintenance
 General upkeep
 Preventive maintenance
 Inspection
 Minor corrections
 Work-order initiation
 Scheduled maintenance
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 Maintenance Recordkeeping
 Equipment data cards
Technical data
Manufacturer’s information
Item’s cost
Special instructions
Warranty information
Storage of manuals/drawings
 Equipment history records
Logs of inspection/maintenance performed
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 General Housekeeping Responsibilities
 Guestrooms
 Corridors
 Public areas (lobbies, public restrooms)
 Pool and patio areas
 Management offices
 Storage areas
 Linen and sewing rooms
 Laundry room
 Back-of-the-house areas
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 Additional Housekeeping
Responsibilities at Some Properties
 Meeting rooms
 Dining rooms
 Banquet rooms
 Convention exhibit halls
 Hotel-operated shops
 Game rooms
 Exercise rooms
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 Quality/Quantity

 Quality
What to do and how to do it—performance
standards
 Quantity
How much and how long—productivity
standards

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 Housekeeping Inventories
 Recycled inventories
Linens
Housekeeping equipment
Guest supplies (equipment)
Par number
 Non-recycled inventories
Cleaning supplies
Guest supplies (small items)
Purchase order system
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