Chapter 11

The Front Office Audit

Managing Front Office Operations
Seventh Edition
(333TXT or 333CIN)

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 Front Office Audit Functions
 Verify posted entries to guest/non-guest accounts
 Balance front office accounts
 Resolve room status and rate discrepancies
 Review guest credit transactions against
established limits
 Generate operational and managerial reports

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 Front Office Auditor Duties
 Tracks standard operating statistics
Room revenues
Occupancy percentages
 Summarizes daily transactions
Cash
Credit card
Debit card
Other
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 Front Office Auditor Duties
(continued)

 Reconciles account postings with

departmental source documentation
 Summarizes hotel’s financial performance
for the day
 Produces reports for management

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 Front Office Audit Process
1. Complete outstanding postings
2. Reconcile room status discrepancies
3. Verify room rates
4. Balance all departmental accounts
5. Verify no-show reservations
6. Post room rates and taxes
7. Prepare reports
8. Prepare cash receipts for deposit
9. Clear or back up the system
10. Distribute reports
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