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Strategic Training: Mcgraw-Hill/Irwin
Strategic Training: Mcgraw-Hill/Irwin
Strategic Training
McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc. All rights reserved. 2-1
Introduction: Business Strategy
A plan that integrates the company’s goals,
policies, and actions
Performance
Result Learning
Create and Share Emphasis
Knowledge
Business Need
McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc. All rights reserved. 2-5
Evolution of Training’s Role: Learning
McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc. All rights reserved. 2-6
Evolution of Training’s Role: Knowledge
McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc. All rights reserved. 2-7
Intellectual Capital
McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc. All rights reserved. 2-8
The Strategic Training and Development
Process:
McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc. All rights reserved. 2-9
Decisions a company must make about how
to compete to reach its goals:
1. Where to compete?
In what markets, industries, products will we compete?
2. How to compete?
On what outcome or differentiating characteristic will
we compete?
3. With what will we compete?
What resources will allow us to beat the competition?
How will we acquire, develop, and deploy those
resources to compete?
Organization
What is the nature of practices required to complete our
mission?
Business Systems
What are the processes, products, tools, and procedures
required to achieve our goals?
Results
How do we obtain results according to our customers’
standards?
Managing Alignment
Clarify team goals and company goals
Help employees manage their objectives
Scan organization environment for useful information
for the team
Encouraging Continuous Learning
Help team identify training needs
Help team become effective at on-the-job training
Create environment that encourages learning
Coordinating Activities
Ensure that team is meeting internal and external
customer needs
Ensure that team meets its quantity and quality
objectives
Help team resolve problems with other teams
Ensure uniformity in interpretation of policies and
procedures
Internal Growth Market development Add distribution Create new jobs Communication of
Product channels Create new tasks product value
development Expand global Innovation Cultural training
Innovation markets Conflict negotiation skills
Joint ventures Modify existing Manager training in
products feedback and
Create new communication
products Technical competence in
Joint ownership jobs
Faculty Model
Customer Model
Matrix Model
Corporate
University Model
Virtual Model
Director of Training
Director of Training
Business Functions
Production
Marketing and
Operations
Business Functions