Group Decision Support System (GDSS)

A group decision support system (GDSS) is an interactive computer based system that facilitates a number
of decision-makers (working together in a group) in finding solutions to problems that are unstructured in
nature. They are designed in such a way that they take input from multiple users interacting simultaneously
with the systems to arrive at a decision as a group.

Components of GDSS Features

Hardware: It includes electronic hardware like
computer, equipment used for networking,
electronic display boards and audio visual  Ease of Use
equipment
 Better Decision Making
Software Tools: It includes various tools and
techniques, such as electronic questionnaires,  Emphasis on Semi-structured and
electronic brainstorming tools, idea organisers, Unstructured Decisions
tools for setting priority, policy formation tool, etc.
 Specific and General Support
People: It allows for collaboration between the
members participating in the meeting, a trained  Supports all Phases of the Decision Making
facilitator who helps with the proceedings of the
meeting, and an expert staff to support the  Supports Positive Group Behaviour
hardware and software.
 Software People

GDSS

Hardware Protocols/procedures

Factors for success:

Better communication

Benefits
 Proper documentation Group understanding

 Priority and agenda setting

 Defined protocols Group commitment
 Organization and structure
 Directive collaboration
 Participation Structured problem solving

 Open environment