Professional Documents
Culture Documents
By Vinoy J Dnold: India
By Vinoy J Dnold: India
PMC@ITD-GD India
© 2007 IBM Corporation
Leading Client Success thru Projects
Showcasing PMC to GEOs
Introduction
Meaning
Types of Listening
Informative Listening
Concentration
Memory
Relationship Listening
Attending
Supporting
Appreciative Listening
Presentation
Perception
Discriminative Listening
Hearing Ability
Awareness of Sound Structure
Hearing
Focusing on the message
Comprehending and interpreting
Analyzing and Evaluating
Responding
Remembering
Environmental barriers
Physiological barriers
Psychological barriers
Selective Listening
Negative Listening Attitudes
Personal Reactions
Poor Motivation
Prepare to listen
Adjust to the situation
Focus on ideas or key points
Organize material for learning
Intensive Listening
Speech Decoding
Word recognition
( Recognising words accurately, understanding
the definitions of the words being use,
recognising the way words are used un
context, identifying attention signals)
Accent recognition
( recognise stress, identify pauses, hesitations )
Comprehending
Stop Talking.
Put The Talker At Ease.
Show Him That You Want To Listen.
Remove Distractions.
Empathize With Him.
Be Patient.
Hold Your Temper.
Go Easy On Arguments And Criticism.
Ask Questions.
Stop Talking!
Q&A
Thank You