R12 SCM1 - Order Management - Full Day

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E-Business Suite R12 Awareness Training

SCM1 - Order Management, Advanced Pricing and Contracts
Safe Harbor Statement
The following is intended to outline our general

product direction. It is intended for information
purposes only, and may not be incorporated into any
contract. It is not a commitment to deliver any
material, code, or functionality, and should not be
relied upon in making purchasing decisions.
The development, release, and timing of any
features or functionality described for Oracle’s
products remains at the sole discretion of Oracle.
Copyright © 2006 Oracle. All rights reserved. Internal use ONLY.

Agenda
9:00 – 9:30 Overview and Positioning PPT Only

9:30 – 10:30 MOAC (OM and QP) UPK
10:30 – 10:45 BREAK
10:45 – 11:05 Contracts Feature Overview PPT Only
11:05 – 11:30 Order Management Feature Overview PPT Only
11:30 – 12:00 Mass Scheduling PPT Only
12:00 – 1:00 LUNCH
1:00 – 1:30 Customer Acceptance PPT Only
1:30 – 1:45 Advanced Pricing Feature Overview PPT Only
1:45 – 2:30 Price Books UPK
2:30 – 3:00 Part/Product Hierarchy PPT Only
3:00 – 3:15 BREAK
3:15 – 3:45 Shipping Feature Overview PPT Only
3:45 – 4:15 Shipping Workflows PPT Only
4:15 – 5:00 Flexible Shipping Forms UPK

Agenda
Overview and Positioning

MOAC (OM and QP)
Contracts
Order Management
Advanced Pricing
Shipping

A Need for Change
• Global Visibility of Multi-Sourced Information
• Personalized, Configurable Orders via Guided Selling
• Very High Order Volume with High Accuracy Processing
• Improve Customer Service Levels via On-Time Delivery
• Integrating Supply Chain and Logistics Processes

Diving Deeper Into Order Fulfillment Challenges
Current Environment Resulting Problems

Customers
• 45% of customers place orders • Inventories have
through multiple channels increased 15%
• Avg. company has 5.2 order
capture applications • Order cycle time has
tripled from 1 to 3 days
Indirect Direct Partner Other
• 61% of companies sell Direct
Direct
through indirect channels • Order accuracy is below
85%, often near 70%
• 32% of companies sell or
plan to sell partner products • Fulfillment costs now
Services Partner Products
or services >50% of supply chain
ERP
ERP
CRM
CRM • High inefficiencies in
• Avg. company has 4.3 order ERP CRM
fulfillment applications
ERP
ERP creating, tracking and
ERP
SCM ERP expediting fulfillment
• 60% have partial or no SCM
SCM
ERP
ERP
integration • Increased volatility
• 50% have no or limited
data standardization • Declining return on
sales
WMS /
• 40% of companies WMS / Drop-
outsource a large part of
MFG
WMS /
MFG ship • Lower customer
ERP SCM MFG
fulfillment process ERP SCM
ERP SCM
WMS
vendors satisfaction due to
WMS
WMS unmet promises
• 43% of companies make an
acquisition each year
Copyright © 2006 Oracle. All rights reserved. Source:use

Internal AMR Research; Michael Hammer
ONLY.
What if you could…
• Increase profitability by 7.5%
• Reduce administrative costs by 10%
• Increase your return on assets by 2.5%

The Perfect Order
The ability to deliver an order to the customer that’s

complete,accurate, on-time, and in perfect condition
• 2% improvement = 10 cent increase in earnings per share
• 3% improvement = 1% of additional profit margin
• 5% improvement = 2.5% better return on assets

Pricing – Untapped Opportunity
8 7.5%
7
6 - 1% improvement in price
% Increase in 5 4.9% creates an operating profit
Operating improvement of 7.5%.
Profit 4
3
2.4% - Cutting costs might get
2
more attention, but
1.4%
improving pricing discipline
1 can add more to the bottom
line.
Fixed Volume Variable Price
Cost Costs
1% Improvement in

Order Management Keys to Success
• Order Management must have comprehensive functionality.
• Order Management must be highly configurable.
• Order Management must have proven performance and scalability.

Oracle Order Fulfillment Solution
Customers Forecasting
Suppliers Order Accuracy
Complete Integrated
Collaboration Info Intelligence
Web Store Planning

Check
Availability
Call Center Price Purchasing
Schedule
Discrete
Field Sales
Tailorable, Manufacturing
Con-
figure Workflow Plan Process
Service Driven Ship- Manufacturing
Process ment
Automated Invoice/ Finance
Messaging Payment
Pick, Pack
Customer Track & & Ship
Logistics
Systems Deliver
Multi-Channel Enterprise
Demand Complete Business Flow Integration

Order Management Functionality
• Over 6,000 customers,

• Dell, Posco Steel, Intuit, Telia, Milipore, Blue Nile, Timex, McData,
Haas, Rockford Corporation, Sony Playstation, etc.
• Deployed in 30+ languages,

• English, French, German, Italian, Chinese, Japanese, Spanish,
Portuguese, Dutch, etc.
• Supporting 22 different industry verticals,

• Industrial Manufacturing, High Tech., Wholesale Distribution, Retail,
Consumer Packaged Goods, Telecommunications, etc.
• Representing over $100 Billion in transactions every

year.

56 Reference by Industry
Agilent, Agere, Altec, American Power Conversion, Canon,
High Tech 14 EMC, McData, Mercury Computer Systems, Motorola,
National Instruments, NCR, Network Appliance, Silterra,
Verisign
Actuant, Alcoa, Butler Manufacturing, DRIVEScom,
Industrial
Manufacturing 14 Hanover Compressor, Ingersoll-Rand, Lion Apparel,
Madacy Entertainment Group, Pella, Sealing Devices,
Silgan Plastics, Viking Range, Ziangtan Steel & Iron,
Toshiba
Consumer Camelbak, Herbalife, Masterlock, Qingdao Beer, Select

Products 6
Comfort, Timex
Wholesale
Distribution 5 Apoteket, Handleman, KNV, Onninen, Protek
Comms 5 Telia, Intertel, Tekelec, Casema, Telenor

Advanced Pricing
Contrac
ts
Promotion
s
Overrides
Matrix Pricing
Price Lists

Global Order Promising
AATP
ATP
Fulfillment
Options
Sourcing Options
Inventory Picture / Manual

Reservation

Enable Workflow Driven Business Rules
Establish Rules: Booking is

e.g. Add Approval synchronous • Common
if Amt > $1M with the approval workflow engine
• Drag and drop
interface
• Control workflow
at header or line
level
• View statuses
graphically
• Support approval
routing
• Generate event
notifications

Adaptable User Interface
• Designed for ease of • Leverages Folder Forms

data entry technology to meet user
preferences
• Dynamic windows – Move fields
make data more
– Hide fields
accessible – Change labels
Performance and Scalability
Peak
Customer (Industry)
Volumes
Dell (High Tech) 1.2 million lines / day
Intuit (High tech) 60 k lines / hr
Sony Playstation (Consumer Products) 10 k lines / 10 min
Timex (Consumer Products) 40 k lines / hr
Atari (Consumer Products) 200 k lines / day
KNV (Wholesale Distribution) 350 k lines / day

Applications Strategy
 Protect your current investment – Short term

• Long support commitments for existing products Oracle eBS
 Extend your current solution – Medium term Instant-Value

• New functionality in current releases Integration
• New products to extend footprint Distributed Order
• New Fusion capabilities available now Orchestration
 Evolve to give you new value – Longer term

• New releases of current product lines Oracle eBS R12
• Fusion applications combining best of all CRM Fusion
lines

Evolve: Best of the Best
PeopleSoft
Enterprise
JD Edwards
EnterpriseOne
Oracle
E-Business Suite
Best Practices
Best Practices
Best Practices
Best Practices
Siebel
CRM Suite
Oracle Fusion Application Suite
Fusion Applications will Include a comprehensive feature and data

set from current E, E1, EBS and Siebel
Evolving Customers to Fusion
Task Flows, Process Flows and Insight-Driven Dashboards via Analytics
Fusion
Web Services
SOA
Content
Customer, Product, Price Masters, Integration
Self
CRM ERP Legacy
Service

Fusion Baselines
Siebel
Oracle eBS
Under Discussion
Pricing Config
New
Product
Master
CRM DOO SCM

Customer
Master
• Lead/Oppy • Order • Inventory
• Capture (quotes/orders) Decomposition • ATP
• Territory Management • Order process • Manufacturing
• Service definition • Planning
• Loyalty Marketing • Sourcing • Transportation
• RMA • Order fulfillment • Procurement
tracking • Costing
• Provisioning

Agenda

MOAC (OM and QP)
Contracts
Order Management
Advanced Pricing
Shipping

Summary of Enhancement
What are the new features?

• Ability to perform tasks for multiple operating units without
changing responsibilities
• Set-up transaction types, system

parameters etc.
BELGIUM HOLLAND DENMARK
Operating Unit Operating Unit Operating Unit • Negotiate sales agreements, Enter
quotes, orders or returns
• Schedule orders, Apply and
EMEA – 1 EMEA – 2 EMEA – 3 Release holds
Reponsibility EMEAReponsibility
Responsibility Reponsibility
• Run Reports, Concurrent
Programs

Market Drivers
What is the market driver or customer need that caused Oracle to

create this functionality?
Increased Trend towards the Shared Service Business Model
– Centralization of non-core business activities

– Serve and support multiple business units
– Focus on quality and service
– Pressure to lower transaction costs

Value
What’s in it for the customer – what are the benefits that correlate
directly with the customer pain points or market drivers?
Improve efficiency of Shared Service Operations

• Easily access sales documents from different operating units
Reduce Costs
• Cut down processing time
Access to more information for decision making
• Global consolidated view of sales data across operating units

Multi Organizational Access Control
(MOAC)
For Order Management

Multi-Org Access Control Setup and Process
SETUP PROCESS
View &
Define MO Security Manage set-up data
Profile. across multiple
Set MO Profile Options Operating Units
View &
Review OM System Manage transactions
Parameters across multiple
Operating Units
Run
concurrent programs
Enable Operating Unit and reports across
in Multiple
OM Folder Forms Operating Units.
Automated process

MOAC Setup – Review System Profiles
New Profile
Options

MOAC Setup – Review System Parameters
The following thirteen Order Management Profiles have been

migrated to OM System Parameters:
• OM: Credit Salesperson for Freight on Sales

• OM: Credit Memo Transaction Type
• OM: Employee for Self-Service Orders
• OM: GSA Discount Violation Action
• OM: Invoice Transaction Type
• OM: Invoice Source
• OM: Non-Delivery Invoice Source
• OM: Overshipment Invoice Basis
• OM: Reservation Time Fence
• OM: Schedule Line On Hold
• OM: Show Discount Details on Invoice
• Tax: Invoice Freight as Revenue
• Tax: Inventory Item for Freight

MOAC Setup – Review System Parameters
New Operating
Unit Field

MOAC Process – View & Manage set-up data
A new Operating field has been added to the following set-up

forms –
• Payment Types
• System Parameters
• Shipping Tolerances (display only, indicates customer site OU)
• Transaction Types and Approvals
Multi-Org Access Control allows you to view & manage set-up

data across multiple Operating Units without switching
Application Responsibilities.

MOAC Process – View and Manage set-up
New field with

LOV allows you
to pick an
Operating Unit

MOAC Setup – Enable Operating Unit Field
The Operating Unit has been added as a hidden field in

the following folder forms and UIs:
• Sales Order Form (Standard & Quick)

• Sales Agreement Form
• Order Information Portal
• Scheduling Organizer
• Pricing and Availability
• Order Import Corrections
• Retro Bill Organizer

MOAC Process – Enter Transactions
New field with

LOV allows you
to pick an
Operating Unit

MOAC Process – View Transactions
View
transactions
across multiple
Operating Units
Query transactions
across multiple
Operating Units by
leaving the field blank

MOAC Process – Manage Transactions
Cannot perform this Allows you to Reserve Allows you to Schedule

action for lines across lines within / across lines within / across
operating units operating units operating units

MOAC Process – Run Reports
• You can run reports for

multiple Operating units –
one Operating Unit at a
time, without switching
Application
Responsibilities
• You can choose the

Operating Unit you want to
run the report for, in the
Request Window
Choose an Operating
Unit to run a report • Leave the Operating Unit
parameter blank, to run
concurrent programs
across multiple Operating
Units

MOAC Process – Run Concurrent Program
Choose an Operating
Unit to run request
Choose an Operating
Unit or leave it blank

MOAC Order Management Lab
• Verify that Sao Paulo Brazil is in the MOAC America Security

Group
• Verify that MO:Security Profile for the site, user or responsibility is

set to MOAC America
• Using the Quick Sales Order form

• Search for orders for Customer “Business World” (Customer number:
1608)
• Verify that orders from multiple operating units are displayed

(MOAC)
For Pricing

Multi-Org Access Control for Pricing Security
Perform tasks for multiple operating units without changing

responsibilities
Tasks
BELGIUM
Operating Unit
HOLLAND
Operating Unit
DENMARK
Operating Unit
• Create Price Lists
• Create Modifiers
• Copy Price Lists
EMEA – 1 EMEA – 2 EMEA – 3
Reponsibility EMEAReponsibility
Responsibility Reponsibility • Copy Modifiers

MOAC Pricing Security Benefits
Improve Efficiency
• Single responsibility can access, search and report on pricing
data from multiple operating units
• Improve Shared Services operations
Provide more information for decision making
• Can view setups across operating units thus providing
information to check pricing trends across the company
Reduce Costs
• Cut down processing time

(MOAC)
For Pricing
Set Up and Process

MOAC Pricing Security Setup and Process
SETUP PROCESS
Setup Multi-Org Login into a

Access Control responsibility
Open Pricing
Application
Run Security Control

Concurrent Program Pricing Application
checks if pricing security
is ON and checks
MO access privilege
Create pricing setups

for multiple
operating units
Automated process

MOAC Pricing Security Setup
Run Security Control Concurrent Program
NEW Concurrent Program: Security Control

• Submit program from Oracle Pricing Administrator
responsibility
• Sets value of profile QP: Security Control
• Run this program with parameter value ON
Turning Pricing Security ON is a pre-requisite to create

operating-unit specific pricing data.

MOAC Setup – Run Security Control Program

MOAC Pricing Security Process – Create Price
List/Modifier
PROCESS
Create Price List/ Uncheck Global

Modifier/
GSA Price List
Defaults to Global Operating Unit field

enabled and
populated with
Default Operating Unit
No
Is Pricing Setup
Global?
(Optional) Select
Operating Unit based
Yes on MO access privilege
Automated Step
Enter other Price List/
Modifier Data
New or Changed
for R12

MOAC Pricing Security Process – Create
Price List/Modifier
Operating Unit on Price

List Setup

MOAC Pricing Security Process – Copy
Price List/Modifier
PROCESS
Select Source Default Global

Price List/Modifier for Copy To
Yes
Is Source
Entity Global
No
Optional – Select
Global/OU assignment
Resp has for Copy To
access to OU No
on Source
Entity
Automated Step Yes

Submit Copy
New or Changed Default OU
for R12
for Copy To

MOAC Pricing Security Process – Copy Price
List/Modifier

MOAC Pricing Security Process – Edits, Query
and Reports
Maintain/View access to pricing data is controlled by Pricing

Security, and NOT by Multi-Org access privileges
• Edits (Updates and Deletes) to Price Lists/Modifiers require Maintain
security privileges
• Queries and Reports are restricted to return Price Lists/Modifiers that
have Maintain or View Only security privileges
EXAMPLE:
Responsibility A creates Price List A for Operating Unit OU1.
Responsibility B has access only to Operating Units OU2 and OU3 as per
multi-org access privileges.
Pricing Administrator assigns Maintain privilege to Global (to all users) for
Price List A.
=> Responsibility B can query and edit Price List A as Maintain privileges
apply; even though OU1 is not in its MO Security Profile.

MOAC Pricing Security Process – Pricing
Security User Interfaces
Pricing Security Administrators can access all pricing setups, Multi-

Org Access privileges are not checked
• Create Privileges UI allows pricing administrators to set

privileges for any pricing data
• On Entity Usage UI, users can select any operating unit (not
just operating units from MO Security Profile) to be assigned
to a price list, modifier or pricing agreement

MOAC Setup – Assign Pricing Security
Parametric
Searching
Set Value to be
View Only or
Maintain

Update Pricing Privileges using Express
Create Privileges

MOAC Pricing Security Process –Secondary
Price List and Benefit Price List for
Promotional Goods
• Secondary Price List

Primary Price List Secondary Price List
Global Can select any price list – global or for

any operating unit
Operating Unit specific Can select a global price list or a price list
with same operating unit assignment as
primary price list
• Benefit Price List for Promotional Goods
Modifier Benefit Price List for Promotional

Goods
Global Can select only a global price list
Operating Unit specific Can select a global price list or a price list
with same operating unit assignment as
modifier

Review Questions
• When you upgrade to R12, you have to use Multi Organizational

Access Control. True or False?
• If MOAC is enabled, list three areas where you will find the
organization field.
• If MOAC is enabled, the pricing user can only access price lists and
modifiers in there operating units based on the MO: Security Profile.
True or False?

MOAC Pricing Lab
• Log in as omall/welcome and select responsibility Oracle Pricing

Manager Shared Services (US)
• Create a price list for Brazil
• Price list name with be your initials followed by Brazil Price List (i.e.
BTK – Brazil Price List)
• Currency is BRL
• Select Operating Unit Sao Paulo
• Add item AS54888 to the price list
• Log in as Brazil and add another item to your price list. Is this
possible?
• Grant user Brazil the necessary access to maintain the price list.
• Log back in as user Brazil and see if you can add an item to the
price list.

Additional Resources
What… Where…
Single Signon http://atgpm-pc:8888/xml/SSO/Documentation.uix
R12 Marketing Overview http://ouweb.us.oracle.com/ebus/

http://qapache.us.oracle.com:15860/pls/fportal2_finglob/docs/FOLDER/SSA/FA
MOAC Security Profiles
Q23833/SSA_TOI_MULTI_ORG_FAQ_GENERAL.HTML
Multi Organizational Access Control Order Management TOIs -
http://ouweb.us.oracle.com/ebus/TOIs_r12_order_manage.html
R12 TOI - MOAC Multi Organizational Access Control Advanced Pricing TOI-
http://ouweb.us.oracle.com/ebus/TOIs_r12_ord_advance_price.html
HTML TOI Pages – TBA
R12 RCD http://ebiz.us.oracle.com/toicenter/overview/rcd.html
Oracle MOAC:
• R12 User Guides TBA
• R12 Implementation Guides

Agenda

Contracts
Order Management
Advanced Pricing
Shipping

What are the new features for this product?
• Contract Authoring and Collaboration

• Microsoft Word Synchronization
• Contract Policy Deviations
• iStore integration with Contract Expert
• Contract Administration & Visibility
• Sales Contract Workbench
• Multi-org Access Control (MOAC)
• Contract Access from Customer 360 view
• Contract Analytics and Reporting
• Sales Agreements DBI
• Contract Clause Analysis

Market Drivers

• Offline contract changes in MSWord need to be updated automatically in

system
• Reporting on business terms deviations during approvals process
• Display product specific terms and conditions in store during checkout
• Dedicated contracts dashboard for administrators and contract managers
• Visibility to contract information for sales reps in customer 360 views
• Statistics on contract language usage to assess risk exposure

Value
• Automatically synchronize offline changes into system

• Streamlines contract negotiation and collaboration process
• Better controls – Policy report identifies potential violations for review
during approval
• Policy standards enforced in contracts
• Customer only reviews terms relevant to their current order and in their
vernacular
• A home page with a single point of access to manage all enterprise
sales contracts
• Enforces legal compliance by analyzing legalese and extent of standard
and nonstandard clause usage

Sales Contracts Overview
Contract capabilities in the ‘Quote-to-Cash’ business flow
One-time Orders Author contract terms on quote, sales

order, iStore cart
Sales Agreements Author and manage sales agreements

with price holds
Releases Against Enforce contract terms on sales orders

Sales Agreement released against a sales agreement
Manage NDAs, Partner Agreements etc. using

Miscellaneous Contract Repository feature
Contracts

Sales Contracts Footprint
Sales Agreements and

Sales Orders with Sales /
T&Cs
Quoting
Sales Sell Product & Service
Contracts
Order
CRM Service
Management
Service Component
Service
Contracts Entitlements
Billing
Invoices/
Revenue
Financials

Oracle Sales Contracts
Standardize Contract Processes
Accelerate Sales Cycles
Drive Contract Compliance

Standardize Contract Processes
Business
Inputs
Units
Central
Terms
Legal Implement Library Enforce Latin
America
• Legal • Standard
Requirements • Standard Clauses T’s & C’s
• Best Practices • Contract Templates • Localized
Standard Versions
Practices • Regulatory • Document Layout Corporate
Policies Headquarters
• Contract Policy Rules
• Revision Control
Government
Regulations EMEA

Guided Authoring with Contract Expert
Create Complex Contracts Quickly and Easily

Contract Industry
Segment? • Configurable rules
drive terms selection
Template
• Clauses based on
Government Commercial
- Product
. - Category
.
. - Customer
Over $50k?
- Contract Value
- Etc…
No Yes
Draft
Responses Drive Add Clauses
Clause Selection • 11234.687
• 12342.333 Contract

Contract Repository
• Released as Contracts Minipack J, June 2005

• A light-weight generalized contract management solution that
complements Sales Contracts
• Visibility to all enterprise contracts (buy and sell)
• Manage miscellaneous contracts – Eg. NDAs, marketing
agreements
• Easy and quick implementation (~6 weeks) for immediate ROI
• Included with sales contracts license
• Good response for RFP requirements related to “Document
Management”

Basic Demo of Existing 11i.10 Sales Contracts
• From any sales order –

• Press the Actions button
• Select Preview and Print
• The document displayed has terms and conditions.
These are from Sales Contracts
• To change the layout –

• For the order transaction type (Mixed for example), select a
different Layout Template
• Use XML Publisher to design the layouts, so you can easily add
your customer’s logo, etc.
• Change Contract Template to alter terms and conditions

Basic Demo of Existing 11i.10 Sales Contracts

Microsoft Word Integration Basic Demo Flow
• Login as ebusiness/welcome
• From a quote, view contract
• Download to Microsoft Word (screenshot follows)
Note: This requires Word 2003.
• Word document must be unlocked and track changes on
• E-mail to customer
• Customer makes changes and e-mails back
• In Word, accept changes
• Upload to Sales Contracts (screenshot follows)
• Accept and Review Changes (screenshot follows)

Download Contract

Upload Contract

Accept and Review Changes
1.
2.

Review Questions
• You can only use Microsoft Word 2003 with Contracts. True or
False?
• Does the contract solution support guided authoring?
• Under what section of a customer’s RFP would you find the

requirements that the Contracts modules would address?

What… Where…
Approvals Management http://hcmwiki.uk.oracle.com/ame/index.php/Main_Page
Enabling / Hiding bins in Admin http://www-

Workbench apps.us.oracle.com/fwk/jdev/doc/devguide/persguide/toc.htm#zzbegin
Oracle XML Publisher http://xdo.us.oracle.com/
Sales Contract TOIs -

http://ouweb.us.oracle.com/ebus/TOIs_r12_order_manage.html
R12 TOI - Contracts Service Contract TOIs -
http://ouweb.us.oracle.com/ebus/TOIs_r12_service.html
HTML TOI Pages – TBA
Oracle Contracts:

Agenda

Contracts
Order Management
Feature Overview
Mass Scheduling
Customer Acceptance
Advanced Pricing
Shipping

R12 Order Management New Features
• Multi-Organization Access Control (already covered)

• Enhanced Inventory Reservations
• Customer Acceptance, Deferred Revenue and Costing, Order
Information Enhancements
• Credit Card Security Code, Credit Card Encryption
• Payment Due With Order, Recurring Charges/TSO with Equipment
• Mass Scheduling, Scheduling ATO Items without BOM
---------------------------------------------------------------------------------------------
• Exception Management Enhancements, Workflow Validation Tool,
Workflow Context Change
• Customer Credit Check Hold Source Support across Operating Units
Appendix
• Header Attribute Cascading

• Create Orders in Contact Center
• TCA Backward Compatible Views
• Vertex Uptake
• Sales Order Form Code Reorganization
• Install Base and Service Contracts Integration

Enhanced Reservations

• Enhanced reservations of material by

• Serial Number
• Lot Number
• Divisible Lot Reservations
• Grade Reservations
• Dual Units of Measure
• Lot Based Promising
• RMA Processing
• Lot traceability

Enhanced Reservations Description – Serial
reservations
This can be used to
reserve one serial
• Reservation can be serial

triggered
This indicates the
number of serials
reserved
• A reservation can be partially
at serial level
This can be used to
reserve more than
one serial
• Serials button to query/reserve

more than one serials
• Enabled only if reservation
quantity is more than 1

Dual Unit of Measure
• Support for Dual

Units of Measure
during Order
Capture
• Customers can Both primary and
secondary UOM
order in their Unit during order entry
of Measure
• Automatic
conversion
between primary
and secondary
Unit of Measure

Lot Level Reservations during Order Entry
• Ability to reserve
against the lot
Specify the lot during
• Ability to reserve order capture
against the grade
Specify the grade

during order capture

RMA Processing and Quality Inspection
• Can receive in
primary or
secondary unit of
measure
• Lot traceability
support through
returns process
• Adhere to safety Lot level details
captured during RMA
and regulatory process
requirements

Recurring Charges, Payment Due With
Order, TSO With Equipment

• View Charge Periodicity for an order line

• View Totals for Recurring Charges and One-time Charges
• View Payment Due With Order total
• Authorize Payment Due With Order total
• Allow ordering of shippable items
• Allow the purchase of extended warranties for shippable items

Recurring Charges View Recurring/One-time
charges
Recurring/One-
time Charge totals
Recurring charge
One-time charge

Credit Card Security Code and Credit
Card Encryption

Enhanced online authorization functionality

Minimize the cost of validating a transaction.
• Real time validation at entry
Real-time Credit Card Authorization and risk management
Credit Card Encryption
• Vital and sensitive data encrypted and stored in a
centralized model
• credit card number, credit card security code (CVV2), bank
account etc
• Masking of credit card number

Credit Card Security Code Typical Process Flow
User enters the

Security Code

Agenda

Contracts
Order Management
Feature Overview
Mass Scheduling
Customer Acceptance
Advanced Pricing
Shipping

Enhanced Mass Scheduling / Schedule Orders Concurrent Program

• Scheduling actions on orders across Operating Units
• Use Flexible query parameters based on business need
• Specify a Schedule Date, Warehouse when Scheduling /
Rescheduling
• Second Order By parameter which allows additional
prioritization based on business need
• Supports Schedule, Reschedule and Un-schedule actions
in batch mode
Scheduling ATO items

• Enhanced flexibility for Scheduling ATO items without
BOM

Market Drivers
Mass Scheduling / Schedule Orders Program

• Need for Scheduling actions in batch mode
• Schedule when there is less load on the system
• Schedule / reschedule for a product that didn’t arrive as
expected
• Schedule / reschedule demand for lines with high shipment
priority OR wait till end of day to schedule to give supply to
higher priority customers
Scheduling ATO items without BOM

• When an item is manufactured in-house and shipped from
a distribution center the check for existence of a BOM in
the ship from warehouse is not necessary

Value
Mass Scheduling
• Scheduler/Planners have the flexibility to Schedule or
Reschedule large number of orders based on changing
Supply / Demand
• Scheduling actions can now be handled in batch mode
thereby saving time for CSR’s
• Adding a second Order By parameter improves
prioritization functionality, i.e. prioritize by Request Date
and Line Creation Date – to ensure FIFO functionality
Scheduling ATO items without BOM

• Control to check existence of BOM in the Ship From Org /
Item validation org when scheduling ATO items
• Additional flexibility while processing pre-configured items

Delta Summary
Feature R11i R12

Mass Scheduling Yes Enhanced
Only those lines that • Additionally supports Schedule,
had failed Workflow Un-schedule/ Reschedule
Scheduling could be actions in batch mode
processed in batch
mode
Scheduling ATO Items Yes Enhanced :

BOM must exist in the • Existence of a BOM in Item
Item Validation Org Validation Org OR Ship From
OR Ship From Warehouse (if specified) is now
Warehouse (if optional
specified on the line)

Schedule Orders Program - Parameters

Scheduling Organizer : Unscheduled Lines across
Operating Units

Schedule Orders Program:
Scheduling Mode = Schedule

“Scheduling Mode” = Schedule

Schedule Orders Program
Reschedule : Apply Warehouse / Schedule Date

“Scheduling Mode” = “Re-Schedule”
Apply Warehouse / Schedule Date

Schedule Orders Program:
Reschedule using Request Date

“Scheduling Mode” = Reschedule using Request Date

Lessons Learned from Field Testing
If Rescheduling fails original schedule date is maintained
Mass Scheduling
• Log file provides details such as number of lines processed,
scheduled and additional pertinent data elements.
• Verify line type selected allows scheduling actions performed
on the lines
• Make sure the parameters passed to the program is correct
• Verify the data before and after running the concurrent
program
• Error messages stored in the messages table and can be
viewed using the Process Messages form

Agenda

Contracts
Order Management
Feature Overview
Mass Scheduling
Customer Acceptance
Advanced Pricing
Shipping

A way for customer to let you know they’ve ‘accepted’ the goods and
services you have sold them.
A way to defer invoicing and/or revenue recognition until the customer

accepts
• Determine when Acceptance is required
• View/update Acceptance attributes on order line
• Record Acceptance/Rejection (from Header or Line)
• View Acceptance details on order line
• Defer Invoicing/Revenue Recognition
Support for multiple item types – Standard, Service, ATO / PTO Model,
Kit

Market Drivers

• In Japan, 80-90% of the trading community need to accept

the goods prior to invoicing
• In a User survey 75%of responders indicated a need for
Customer Acceptance

Value
Corporate Governance compliance

• Automated compliance
Administrative costs
• Reduction of manual GL adjustments
• Allows automated acceptance of goods online through
Order Information Portal

Customer Acceptance
Setup and Process
SETUP PROCESS
Acceptance attributes
can be defaulted or be
Create sales order specified for SO line
Set deferral reason Process Acceptance
in AR
Explicit
Pick and ship
material Pre-billing Type of
Acceptance
Enable Fulfillment
Pre or Post
Acceptance in OM Yes
Billing?
Acceptance Implicit Record Acceptance
Required? (OIP / Order Import)
Expiration
Period
No Post-billing elapsed?
Legend Auto-
invoice
Automated process creates Process
invoice Acceptance
Normal Flow (Conc.
(without Acceptance) Prog.)
Pre-billing Flow
Post-billing Flow
Revenue Recognition

Customer Acceptance Setup
Enable Customer Acceptance

• Customer acceptance can be enabled at OU level through OM
system parameter: Enable Fulfilment Acceptance – Y/N
Define Deferral Reason

• Define ‘customer acceptance’ deferral reason under Receivables
Revenue Management set up
• Define assignment rules to assign the deferral reason to customer,
site,item,etc
Enable Folder Fields for Customer Acceptance – SO /QSO

• Sales Order Line region – Others tab

Deferral Reason Setup in AR
Use Removal event as

Invoicing for ‘Pre-Billing
Acceptance’ and as
‘Customer Acceptance’ for
Post-Billing Acceptance
Attributes to be
specified for Implicit
Acceptance

Acceptance Information Fields
in Sales Order
Customer Acceptance related

fields enabled through Folder
Options
User defined Folder to

enable acceptance
related attributes

Customer Acceptance - How to Use this
Feature
• Enter orders that are subject to Acceptance

• View/update Acceptance Attributes on the order line
• Sales Order Acknowledgment Report can print Acceptance
Required
• Ship goods – view line status ‘Pending Pre-Billing / Pending
Post-Billing Acceptance’
• Perform Acceptance/Rejection
• View Acceptance Details in SO line

Feature
Pre-Billing Acceptance
• Sales Order Line in Pending Pre-billing Acceptance
-> Record Acceptance – explicit or implicit
-> Line status moves to closed and line gets interfaced to AR
-> Invoice generation and Revenue Recognition happen subsequently
Post-Billing Acceptance
• Sales Order Line in Pending Post-billing Acceptance
-> Invoice generation
-> Record Acceptance – explicit or implicit
-> Line status moves to closed
-> Revenue Recognition happens once acceptance is completed

Feature
Explicit Acceptance
• Customer or CSR logs into the Order Information Portal
or uses order import to record acceptance explicitly
Implicit Acceptance
• Deferral reason has to be defined in AR with event
attribute as Ship Confirm date and expiration days
• Implicit Acceptance Request Set – part of OM’s standard
concurrent programs - for recording implicit acceptance
• Request Set has two concurrent requests
• Generate Pre-billing Acceptance Program for Pre-
billing, Implicit Acceptance
• Revenue Contingency Analyzer for Post-billing,
Implicit Acceptance

Sales order line before acceptance
Line Status with a deferral

reason attached and waiting
for acceptance

Explicit Acceptance

Actions LOV (Header / Lines)
Action Attribute –
Fulfillment Acceptance
(Click for Explicit
Acceptance)

Explicit Acceptance through Order Information
Portal (OIP) Page
This has values as: Accept

/ Reject. The user selects a
line or multiple lines and
submits for acceptance or
rejection. Acceptance
Information before
acceptance is
recorded

OIP Page with acceptance
information updated
Acceptance
Information
after
acceptance is
recorded

Sales Order Line Post-Explicit Acceptance
Customer Acceptance information

recorded in the OIP Page now
available in Sales Order Line on
requerying the order or line

Implicit Acceptance

Implicit Acceptance Concurrent Program

Sales Order Line Post-Implicit Acceptance
Acceptance information
for a line accepted
implicitly

What… Where…

Order Management TOIs -

http://ouweb.us.oracle.com/ebus/TOIs_r12_ord_mngt_sys.html
R12 TOI – Order Management
HTML TOI Pages –
http://ebiz.us.oracle.com/toicenter/byrelease/r12/r12_fulfillment.html
Oracle Contracts:

Agenda

Contracts
Order Management
Advanced Pricing
Feature Overview
Price Books
Part/Product Hierarchy
Shipping

Advanced Pricing – R12 Market Drivers
• Simplify Pricing Implementation

• Target functionality to reduce customizations
• Provide Industry flow for TSO
• Enable Shared Services

R12 Advanced Pricing New Features
• MOAC for Pricing Security (already covered)

• Recurring Charges
• Continuous Price Breaks
• Advanced Pricing Support for Purchasing Global Blanket
Agreements
• Price Books
• Support TCA Party Hierarchy
• Support Hierarchical Categories
----------------------------------------------------------------------------------------
Appendix
• Pricing Parameters
• Remove QP: Time UOM Conversion Profile
• HTML Enhancements

R12 Features
Competitive Offerings
R12 Feature Oracle SAP Selectica

O S PS JDE
Price Book *
Party Hier
Product Hier
Recurring Chgs # **
Best in Class Strong Adequate Minimal None
# Enterprise Pricer CRM only

* $50K additional license fee
**ISU vertical (comms & utility)

Recurring Charges

• Advanced Pricing supports the distinction between one-time

and recurring charges, enabling the definition of different price
types for the same product.
• Price based on the value of a periodicity pricing attribute
• Monthly, Quarterly, etc.
• Applications Oracle iStore, Oracle Quoting and Oracle Order
Management will leverage this new functionality to calculate
prices when telecommunications services with recurring
charges are quoted or ordered.

Market Drivers

• Multiple pricing definition for a single product

• Effortless pricing setups
• Enables vertical solution for Telecommunications Service
Ordering

Continuous Price Breaks

• That within a price break, the starting value must be 0 and

there are no gaps across the break lines.
Quantity Price
0-10 $10
10-20 $9
• Example, a quantity greater than 0 and up to and equal to the

first 10 ordered is priced at $10. Any quantity greater than 10
and up to and equal to 20 is priced at $9.

Considerations
Continuous Price Breaks
• All pre-release 12 price breaks setups (non-continuous) will not

be affected and pricing engine calculations will remain the same
as before
• Breaks created in release 12 and later will always be continuous
• Users will not be able to convert existing non-continuous breaks
to continuous
• Price Breaks cannot consist of a combination of continuous and
non-continuous lines

Advanced Pricing Support for
Purchasing Global Blanket Agreements

• Oracle Procurement is extending the integration with

Advanced Pricing to include global blanket agreements
• Users will be able to price releases based on pricing rules
defined in Advanced Pricing

Agenda

Contracts
Order Management
Advanced Pricing
Feature Overview
Price Books
Shipping

• Fast and accurate communication of pricing to

customer/partner/supplier
• Multiple request and publishing options to meet varied
business needs
• Reduces cost and complexity of maintaining custom reporting
• Multi-currency price lists supported for Price Book generations

Market Drivers

• Price Book feature enables a company to quickly publish

targeted pricing information
• Industry Examples
• High Technology customers who sell through VAR’s and
Partners, and Industrial Manufacturing customers that sell
through Distributors, need to communicate pricing and
discounts to these customers and channels
• Advanced Pricing users have created their own custom price
books because this functionality was not available

Value
Value
• Full Price Books
• Increase pricing insight
• Provides a snapshot of list and net prices for product(s)
for a given customer
• Validate prices for a customer
• Delta Price Books
• Improve monitoring of pricing changes
• Track price changes for a customer at different points in
time
• Reduce maintenance costs

Price Books – Flow
Create
Customer: ABC Worldwide Corporation
Price Book Price List: FYXX Price List
Date: 10-JAN-2010
Review
Review Price Book online and in the PDF
Price Book
(online and pdf)
Check for errors.
Delta PB for
Generate Delta Price Book
Different Date
Date: 30-JUN-2010
Range
Review Delta
Review Delta Price Book
Price Book

Price Books – New Vision Content
• New Vision Content :

• Price List: FYxx Price List
• Qualified: ABC Corporation Worldwide
• Start Date: 01-Jan-2010
• End Date: 31-Dec-2010
• Price List Items
• Price Break Header
• With Continuous Price Breaks
• Item Hierarchical Categories
• Computer/Hardware/Circuit Boards
• Computer/Hardware/Documentation

Price Books – New Vision Content (cont)
• New Vision Content :

• Modifiers
• Discount (PB_001) with Different Dates
• Based on hierarchy Computer/Hardware
• Freight and Special Charges (PB_002)
• Uses a formula to calculate 10% handling charge
(PB_002)

Price Books - Script
• Note on Users:
• Use OMALL for External Customers
• Use MFG for Internal Customers
• Navigation to Price Books:

• Responsibility: Oracle Pricing User, Global
• Responsibility: Oracle Pricing User, Global (Purchasing)
• Tab: Reports

Price Books - Hands-On
Navigation: OMALL > Oracle Pricing User, Global > Reports

Create Price Book
Price Book Parameters
Note: The date is important as the Price List is enable for 2010 only

Create Price Book
Publishing Options
Vision R12 : Plan is to enable the email option

Request Submitted
Price Book is Submitted as Concurrent Request

Search for Price Book
Search for Price Book
Click Here to No Errors

View Online

View Price Book Online
Viewed Online

View Price Book Online (cont)
Viewed Online

View Price Break Header Item
View of Price Break Header for AS72111

Price Book in PDF
PDF View

Create Delta Price Book
Click on Create Delta Icon

Input a New Effective Date

Delta Price Book Now Appears Under the Search

Delta Price Book

Agenda

Contracts
Order Management
Advanced Pricing
Feature Overview
Price Books
Shipping

• Support for the party relationship structure provided by

Oracle’s Trading Community Architecture.
• Party Qualifier based price lists and modifiers
• Apply not only to the qualifying party but also to all parties
below in the party hierarchy
• Support for flattened and hierarchical item categories
• Users can now define one or multiple functional areas for a
given source system
• Each functional area will have an associated category set
that may be hierarchical or flattened

Market Drivers

• TCA Party Hierarchy

• Leverages power of party hierarchies
• Reduces complexity of pricing aligned to party hierarchy
• Remain competitive in pricing by immediately reflecting changes
to parties
• Hierarchical Categories
• Simplifies pricing and reduces maintenance costs
• Enables the robustness of Product Catalog in PLM for pricing
• Quickly implement targeted pricing to meet changing market
• Adaptive pricing accurately reflects evolving product catalogs

Value
Value
• Simplified Setup and Maintenance
• Party hierarchy identified by a single qualifier; no need
to create separate entry for each party in the hierarchy
• Category based pricing can be defined at the parent
category and will be applied to all items in
subcategories for hierarchical categories
• Defaulting in price break setups

Customer Hierarchy
(Setup in Oracle TCA)
ABC Worldwide
ABC Americas
ABC Application Software
ABC Telecommunications
ABC Asia
ABC Hardware Manufacturing

Product Hierarchy
(Setup in Oracle PLM)
Computer
Hardware
Laptop
AS92689
AS99998
Handheld
AS42001
Software

Price List Setup
• Price List Header Qualifier:
• Select qualifier for Customer Party: Party ID
• Select parent party from LOV for Value From field: ABC Worldwide
• Check Applies To Party Hierarchy box (new field in R12) to indicate that this qualifies
the price list to parent party and its subsidiaries.

Price List Setup
• Price List Line for Product Category:
• New in R12: Item category LOV displays categories at all levels from a
hierarchical catalog – Computer, Computer/Hardware,
Computer/Hardware/Accessories

Party and Product Hierarchies Script
• Vision Corp is offering promotional pricing terms to a select
group of preferred customers that includes ABC Worldwide:
• All Laptops sold by Vision Corp. have a starting price of
$1000 and all Handhelds have a starting price of $500.
• Volume discount on all items in Computers category
(includes Handhelds and Laptops).
• These pricing terms should be available to ABC Worldwide
AND its subsidiaries.
• Vision is also running a Global Clearance on PDA model

AS42001 for 25% as it is being replaced with a newer model.

Sales Order
• Customer: ABC Application Software
(subsidiary of ABC Worldwide)

Item List Price Adjusted Modifier Selling
Price Price
AS42001- PDA , $500 -$100 20% Computer Category volume $275
Qty 1 discount
-$125 25% PDA Global Clearance
AS92689– Envoy $1000 -$200 20% Computer Category volume $800
Standard Laptop, discount
Qty 10

What… Where…

Advanced Pricing TOIs -

R12 TOI – Advanced Pricing HTML TOI Pages –
http://files.oraclecorp.com/content/AllPublic/SharedFolders/Advanced%20Prici
ng%20R12%20Deliverables-Public/TOI/R12_Advanced_Pricing.htm
Oracle Contracts:

Review Questions
• Price Book
• What is a price book?
• What is the difference between a full and delta price book?
• Support TCA Party Hierarchy
• What part of the price list or modifier list setup has been enhanced for
this feature?
• Support Hierarchical Categories
• Can pricing setups support hierarchical and flattened categories?
• Continuous Price Breaks
• How are continuous Price Breaks different from non-continuous price
breaks
• Recurring Charges
• What is the primary industry targeted with this feature?

Agenda

Contracts
Order Management
Advanced Pricing
Shipping
Feature Overview
Shipping Workflow
Shipping Forms

R12 Shipping New Features
• Ship Confirm Message Configuration

• Enhancements for Miscellaneous Shipments
• Shipping Purge
• Workflow Enabled Shipping Transactions
• Flexible Documents
-----------------------------------------------------------------------------------------
• Enhanced LPN Support
• Parallel Pick Release Submission
• Customer Acceptance/ Deferred Revenue
WMS
• Pick Release enhancements

• Support for Miscellaneous Shipping Transactions
• Inventory Convergence

Ship Confirm Message

• Enables user to change three Ship Confirm messages from

Warnings to Errors :
• Breaking Ship Sets
• Missing Inventory Controls
• Breaking Proportionality of Ship Model Completes
• The warning or error determination is based on the user role

definition in the define roles form.

Value
Value
• Enable users to determine whether a ship confirm conflict
should be an Error (stops the user from proceeding until
the problem is fixed/changed) instead of the default
Warning (does not stop the user)
• More flexibility through configuration, not customization

Shipping Message Confirmation
Navigation
Enter navigation path as

Shipping > Setup >
Grants and Role Definitions>
Define Roles

Error / Warning Selection
Check Error or Warning for

each Message

Ship Confirm
Ship Confirm displays

an Error (stops the user until the
problem is fixed/changed)
or a Warning (does not stop the user).

Miscellaneous Shipping Transactions

• Create Deliveries from sources other than Order Management

in the form of XML message
• Non-Order Management shipment request data sent to
Shipping Execution in the form of XML message
• Delivery created at receipt of XML Message
• Ship Confirm delivery, print docs etc
• Optional shipment advice (ASN) sent in the form of XML
message containing shipment details

Value
Value
• Centralized location for visibility of all shipments from a
particular entity
• Shipping Documents created for all external shipments
• Freight costs captured for all shipments
• Method to create RTV shipments
• Ability to update install base

Process
XML Shipment Request

Legacy System/ Shipping
Custom Table Execution
Optional XML Shipment
Advice
Create Delivery Line and Delivery
Ship Confirm full or partial,
(remainder gets cancelled)

Not Supported
The following Shipping features are not supported

• Assign/Un-Assign lines from Delivery
• Re-Opening a Delivery
• Pick Release
• Invoicing
• Change Management
• Ability to change attributes of a Delivery or Delivery Line
• Must Cancel the Delivery and send another Shipment Request

Shipping Purge

• Preview and Print shipping data you would like to purge

• Purge shipping data selected and related entities
• Parameter based process to allow automation

Value
Value
• Better user experience
• Faster query performance
• Better disk space utilization

Shipping Purge
Navigation
• Select Responsibility
• Oracle Shipping Execution
• Navigation path
• Shipping
• Purge SRS

Shipping Purge
Shipping Purge Parameters
1. Enter Parameters
selection
2. Click on “Ok” button

Shipping Purge
View Results
View Request
• View Purge Selection
• A report prints indicating all records meeting
purge criteria
• Records are not purged
• Purge
• All selected records are purged
• A report prints indicating all records that have
been purged

Agenda

Contracts
Order Management
Advanced Pricing
Shipping
Feature Overview
Shipping Workflow
Shipping Forms

• Workflow enabled shipping offers more flexible, easier to integrate

processes
• The capabilities include:
• Workflows
• Delivery Workflows
• Trip Workflows
• Process workflow
• Ship To Deliver workflow
• Notification and Activity
• Business Events
• Piecemeal approach to capabilities lets you choose what to implement
• In-progress workflow termination capability enables you to avoid delays
due to custom extension failures

Value
Value
• Reduce integration and automation costs
• Extend delivery, trip workflows and ship to deliver
process flow
• Leverage notifications and business events
• Improved audit trail of shipping activities
• Use workflow monitor to view audit details
• Increased flexibility with shipping processes
• Print shipping documents at any point in the process

Workflow-enabled Shipping Transactions
Delivery and Trip Workflows

• Manage delivery/trip flows involving different
controls, routings, and notifications
• Model high level activities for delivery and trip
• Provide a history of key actions performed up to a
certain point
• View workflows via Shipping Transactions form,
Quick Ship UI

Delivery and Trip Workflows

• These workflows are optional, controlled via
Shipping Global Parameters
• Limited extensions – only activities that do not
require user intervention and are not deferred
• Delivery workflow is not instantiated for
• Consolidation Deliveries
• Deliveries in a Distributed Organization
• Support for purging Workflows

Delivery Workflow

Trip Workflow

Ship to Deliver Process Workflow

• Process controlling workflow with additional
extension capabilities
• Supports all Workflow supported extensions including
response based notifications
• Optional, controlled via Shipping and Global
Parameters
• In-progress workflow termination capability
• Profile option to override any stuck custom activity

Ship To Deliver Process Flow

Activity and Notification

• A seeded activity and a notification for custom
extensions
• Activity - Print Document Set
• Notification – Delivery is Ship Confirmed

• Ability to enable/disable individual business event
Delivery Trip Stop Delivery Line

Creation Creation Creation Ready to Release
Submitted for ITM Ship

Arrived Release to Warehouse
Screening Confirm
ITM Response Received Closed Staged
Backordered

WORKFLOW SETUP BUSINESS EVENTS SETUP
Setup Global
Shipping Parameters Setup Global
Shipping Parameters
Setup
Shipping Parameters Setup
Shipping Parameters
Setup Profile Oracle Workflow

Options Related Setup Enable Business
Events
Extend Workflows for

your organization using
Workflow Builder
Associate workflow via

Shipping Lookups

Workflow-enabled Shipping
Global Shipping Parameters
• Global enable/disable checkbox for all workflow

capabilities
• Overrides any organization level setting
• Seeded as ‘Not enabled’
• Navigation: Shipping > Setup > Global Parameters

Shipping Parameters
• Org level enable/disable check box for workflow
capabilities
• Seeded as ‘Not enabled’
• Navigation: Shipping > Setup > Shipping Parameters

Workflow-enabled Shipping Enable/Disable
Business Events

Key Profile Options
• WSH: Override Ship To Deliver Workflow
• Provides a way to bypass in-progress ‘ship to delivery process’
workflows
• Default value - No
Profile Value Description

Allows to bypass in-progress ship to deliver process
Yes
workflow and complete a shipment
Bypassing the ship to deliver process workflow is not
No
allowed

View Workflow for a Delivery/Trip
• Use Shipping Transactions form, Quick Ship UI to

monitor workflows for delivery/trip

Agenda

Contracts
Order Management
Advanced Pricing
Shipping
Feature Overview
Shipping Workflow
Shipping Forms

• Flexibility to create user-defined documents

• Allow customers to create reports that best fit their
business needs
• Easy to use configuration tools with XML Publisher
• Unicode support
• Provide broader industry coverage
• More attributes available for printing
• Create documents in industry standard PDF format

Market Drivers - Customers
• Customers having expressed requirements on reports

• Riverdeep Inc
• Emerson Electric Company
• Cabot Microelectronics
• Intelligent Peripheral Devices
• Ricoh Corporation
• General Electric Power System
• Motorola
• Q-Logic Corp.
• US Filter
• and many more

Market Drivers - Competition
• SAP has Smart Forms/PDF Forms

Value
Value
• Eliminates the need for third party printing applications for
customer facing documents
• Enhances business accuracy of shipping customer
facing documents
• Improves report customization and maintenance efficiency
• Saves your reporting and document generation costs

Flexible Shipping Documents:
Market Drivers – Business Needs
1 Data set
10 Layouts 100 reports
10 Languages
Data logic
Layout
Translation
Report file
- High development cost,

- High customization cost
- Difficult upgrade

Flexible Documents:
XML Publisher Overview
• Separate data / layout / UI translation
Data Logic
Layout
XML Publisher
Report
Translation output

Flexible Documents:
Document TXT PDF
Pick Slip  
Packing Slip  
Mailing Label  
Bill of Lading  
Master Bill of Lading  
Commercial Invoice  
Vehicle Load Sheet Summary  

Flexible documents
Setup
• Document Sets (Ship Confirm, Pick Release)
Seeded Document
set for Ship
Confirm
Enter Layout
Seeded ‘PDF Template
Output’ created in XML
request Publisher

Flexible documents
Setup
• Seeded Documents Set for Printing Actions
Seeded Document
set for Bill of Lading
Enter Layout Template

created in XMLP
PDF Output
Request

Flexible Documents
Process
Will print PDF if

part of a
document set

Flexible Documents
Template Name
Process
Select Options to
Specify the
Template

Demo I: Print a Bill of Lading in PDF
Demo Flow
1
Shipping
Document Set Setup
2
Print BOL

Demo II: Customize a Bill of Lading
Demo Flow
1 Download Template 5 View PDF BOL
2 Modify Template
3 4 Print BOL
Upload Template (Specify Template)

What… Where…

Shipping Execution TOIs -

HTML TOI Pages –
R12 TOI – Shipping Execution http://files.oraclecorp.com/content/AllPublic/SharedFolders/E-
Business%20Suite%20Process-
Public/Launch/R12/TOI_html_pages/Logistics/Shipping%20Execution/R12_WS
H_toi_website.htm
Oracle Contracts:

Review Questions
• When you upgrade to R12, you have to use Shipping

workflow to continue shipping. True or False?
• Can you include descriptive flexfield segments in a

template?
• How many Shipping Documents are XML Publisher

enabled in R12

Thank You

Appendix Summary
A. Mass Scheduling - ATO Items

B. Global Order Promising - Lot Based Reservations
C. Credit Card Validation and Encryption
D. Cascading Header Attributes
E. Vertex Update
F. Sales Order Form Code Re-Organization
G. Improved OM, Install Base and Service Contracts Integration
H. Advanced Pricing – HTML Enhancements
I. CTO Enhancements

Appendix A
Mass Scheduling
ATO Items

Schedule ATO items without BOM
Setup and Process
SETUP PROCESS
Set System Profile

Create Sales Order
OM: Schedule ATO item
without BOM
Add a line for the
ATO Make item
Setup ATO Make item Specify any

Ship From Org
Perform ATP
Scheduling
Yes actions
View Appropriate
Messages / Scheduling
Results
Automated process

Profile Option : OM:Schedule ATO Items Without
BOM

Item Validation Organization

Setup ATO Item

Scheduling with Warehouse = V1/ Item Validation Org

Scheduling : Warehouse changed to M1

Scheduling with Profile Option = No

Appendix B
Global Order Promising

Lot Based
Reservations

Lot Based Material Usage Description
• Material requirements based on a ‘Lot’

• Material requirements per manufacturing lot
• Materials needed for start up
• Products needed for destructive testing

• 750 units end assembly requires

• 750 Housings
Window Lock • 750 Screws
• 1 Gallon of cleaning solution
• 1000 units end assembly

Housing Screw
Cleaning requires
Solution
• 1000 Housings
• 1000 Screws
(Basis:Item) (Basis:Item) (Basis:Lot)
• 1 Gallon of cleaning solution
• Cleaning solution requirement

does not change with end
assembly

• Discrete manufacturing
• Requirements per unit of end item – item basis
• Fixed amount for a lot or batch – lot basis*
•
• Process manufacturing
• Requirements per unit of end item – proportional
• Fixed amount for a lot or batch - fixed*
• Requirements expressed as integers – integer*
* = new features in Release 12

Lot Based Material Usage - Example
Discrete
Item Op. Quantity per Required for 500 units of
Component UOM Basis
Seq. Seq. Assembly Assembly
10 10 Main Carriage Ea Item 1 500
20 20 Screw Ea Item 2 1000
30 30 Cleaning solution Gallon Lot 1 1
Item Op. Quantity per Required for 1000 units of

Component UOM Basis
Seq. Seq. Assembly Assembly
10 10 Main Carriage Ea Item 1 1000
20 20 Screw Ea Item 2 2000
30 30 Cleaning solution Gallon Lot 1 1

Lot Based Material Usage - Example
Process – Proportional and Fixed Scaling
Formula Quantity after

Component Scaling Type UOM
Quantity Scaling
Food Supplement (Finished
Lbs 400 800
Good)
Mixed berry Proportional Lbs 200 400
Base dough Proportional Lbs 100 200
Lemon Juice Fixed Oz 100 100

Lot Based Material Usage Setup – Bill Of
Material (Discrete)
Set Basis
type in Bill of
Material to
“Lot”

Lot Based Material Usage Setup – Formula
(Process)
Set Scale
Type of
Ingredient to
“Fixed” or
“Integer”

Lot Based Material Usage - Review Results
Note: Scaling
type in
pegging
properties is
set to “Lot”

Appendix C
Credit Card Validation and

Encryption

Enhanced online authorization functionality

Minimize the cost of validating a transaction.
• Real time validation at entry
Real-time Credit Card Authorization and risk management
Credit Card Encryption
• Vital and sensitive data encrypted and stored in a
centralized model
• credit card number, credit card security code (CVV2), bank
account etc
• Masking of credit card number

Market Drivers

Internet commerce showing an upward trend

• Increase in web transactions
Increase in ‘buyer not present’ transactions
Protection against Credit Card Fraud
• Mandatory for credit card companies like Visa, Master
Card, American Express etc. to have a security code in
the form of a number.
• CVV2 (Visa)
• CVC2 (MasterCard)
• CID (American Express)

Value
Reduction of fraudulent transactions particularly in a ‘card-not-

present’ scenarios
Increased Accuracy and data maintenance on account of a
centralized credit card and bank account information system
• Security and control over such critical information

Field to be
enabled through
Folder Options for
Header Payments
Payment Type is NULL. All Credit Card attributes including the Security Code are disabled.

Field set as
mandatory in
Oracle
Payments
Setup
Payment Type is Credit Card. Credit Card attributes including the Security Code are enabled.

User enters the

Security Code

Security Code is
masked once
the transaction
is saved
Note: Once credit card is authorized, the Security Code field will be cleared out.

Security Code is
available in the
default folder in
Payment windows

Appendix D
Cascading Header Attributes

New Cascading Capability

• Quick Codes indicate the list of attributes to be cascaded and are
determined by this lookup.
• Ability to enable/disable attributes
• Profile determines cascading behavior
• Provide cascading functionality for attributes amended at the order level
to corresponding line detail
• Allow behavior to be determined by the implementer:
• Cascading behavior via Profile
• Enabling of select attributes via Quick code lookups

Cascading Header Attributes for Sales Transactions
Setup and Process
PROCESS
SETUP
Pick and ship

material
Set key profile option Create Sales Order
Change Order Header

Enable Attributes via
Quick code lookups Book Order
Changes
cascade to Line
No Yes
Are changes required?
Pick and ship
material
Automated process

Setup – Set Key Profile Options
• OM: Sales Order Form: Cascade Header Changes to Line

• This profile determine cascading behavior. The profile has
three modes:
Profile Value Description

Askme The user is given a choice to cascade or not at save.
The changes made at the header level will automatically
Automatic
be cascaded to the line.
The user will have to manually change the values at line
Manual
level – cascading is disabled.

Setup – Enable Cascading Attributes
• Setup/Quick Codes/Order Management

• OM_Header _to_Line_Cascade
• To decide whether the cascading feature for a
attribute is turned on or not
• Enable the attributes required to cascade during update by
checking the ‘enabled’ check box.

Setup – Enable Cascading Attributes
• Setup/Quick codes/
Order Management
• Place your cursor

against the attribute
required to cascade
• Check to enable

Appendix E
Vertex Update

Vertex Update
• No Functional Impact
• Tax code field on the order line changes to tax classification
code
• EBTax migrates the tax setup data. Go to Tax Managers
responsibility to maintain tax setup
• EBTax logging information can be obtained by:
• Enable tax logging by setting the following profile option
• FND: Debug Log Enabled -Yes
• FND: Debug Log Level Statement
• FND: Debug Log Module ->ZX%
• In sales order form, go to Help->About Oracle Applications,
note down the AUDSID number

Appendix F
Sales Order Form Code

Re-Organization

Sales Order Form Code Reorganization
• Mass Change has been moved into a separate form. The new
form name is OEXOEMCG.fmb
• During the upgrade process, the Mass Change function will be

automatically assigned to all the responsibilities that provide
access to the Sales Order form or the Order Organizer function

Sales Order Form Code Reorganization
(contd.)
• If the order header descriptive flexfield in the Mass Change form

references a field in the sales order/sales order organizer form,
then the flexfield needs to be changed per Metalink note
377507.1 "Flexfields in Mass Change Form"
• If the order line descriptive flexfield in the Mass Change form

references a field in the sales order/sales order organizer form,
then the flexfield needs to be changed per Metalink note
377507.1 "Flexfields in Mass Change Form"

Appendix G
Improved OM, Install Base,

and
Service Contracts
Integration

Improved OM, Install Base and Service
Contracts Integration
• Non-shippable & Install Base Trackable items are interfaced to
Install Base through Fulfillment activity .
• Install Base Interface activity is not required to be included for
non-shippable items going forward if the workflows include the
fulfillment activity
• If customers have extended the workflows to include the Install
Base Activity, it is recommended to remove the Install Base
activity from the workflow definition as it would be redundant if
fulfillment activity is part of the workflows

Improved Service Contracts Integration
• Service items are interfaced directly to Service Contracts through
an interface table instead of the Order Capture queue. The
interface table name is OKS_REPROCESSING
• The Concurrent program “Service Contracts Order Processing
Program” processes the interface table and interfaces it to
Service Contracts
• As part of the upgrade, Service lines which are currently
unprocessed in the Order Capture queue will be migrated to the
interface table

Appendix H
Advanced Pricing
HTML Enhancements

QP - HTML UI Enhancements
• Usability Improvements to the Pricing HTML UIs
• Support of Descriptive Flexfields on Price Lists & Modifiers
HTML UIs.
• Provide ability to navigate using browser back button.
• Hgrid Persistence: Keep the expand/collapse state of the
nodes after users drill down to update/delete pages and return
to the HGrid Page.
• Redisplay search criteria & results when user returns to
Simple or Advanced Search page after navigating to a read-
only detail page.

QP - HTML UI Enhancements
• LOV Choice List
• The LOVs which have been converted to Choice Lists are the
ones which shows a small number of distinct values and the
users are likely to choose the same values again and again.
• The only visible difference between an opened LOV
choice list and a standard choice list is the entry "More..."
to access the LOV window.
• Following LOV fields on the Security->Entity Sets->Create
Entity Sets page have been converted to LOV Choice
Lists in R12:
• Payment Terms
• Freight Carrier
• Freight Terms

Appendix I
CTO Enhancements

CTO-to-Service At a Glance
Configure Procure and Service and

and Order Manufacture Maintain
OEMs Customers
• Specify complex • Rapidly find the • Buy components • Track configurations
products and right solution • Build to customer • Manage service
services • Purchase specifications requests
• Validate orders personalized
and ensure products
manufacturability
• Automotive • Building Supplies

Focus • High Technology • Industrial Products
- Complex Equipment Mfgr - Durable Goods
Industries
- Electronic Manufacturers - Heavy Equipment
• Medical Devices and Machinery

Operational Challenges
Configuration Sales Planning and Install Base

Rule Authoring Configuration Manufacturing Service
• Complex CTO* • Manual ordering • Poor demand • Incomplete

modeling tools processes visibility to custom installed base
• Proliferation of • Out of date product orders records
ordering options information • Excessive order • Slow service
• Rampant • Inability to promise errors responsiveness
engineering accurate delivery • Complex supply
changes dates and outsourcing
processes
Fragmented Data, Complex System Integration, Outdated Information
*Configure-to-Order
Complete CTO-to-Service Flow
Automatic
Opportunity Definition Populate Installed Base
Order Creation
Match
Update Sales and
Needs Assessment
Service Contracts
Automatic Config Item,
Bill & Routing Creation
D Configuration Customer Initiates
e (Product and Pricing) Service Request
s Automatic Supply
i Order Creation
g Define Service Rqmt
Available to Promise And Dispatch Work
n Flow Int Work
Schedule PO Req Order
Assign Initiate
Schematics and Field Tech RMA
Drawing Generation Manufacture & Reserve
Repair
R12 & Receive
Debrief & Repair
New Feature
Configured Quote Pick and Ship
Forecast & Plan
= Order Copyright © 2006 Oracle. All rights

= Manufacturing
reserved. Internal use ONLY. = Maint. & Service
Complete CTO-to-Service Flow
Automatic
Opportunity Definition Populate Installed Base
Order Creation
Match
Update Sales and
Needs Assessment
Service Contracts
Automatic Config Item,
Bill & Routing Creation
D Configuration Customer Initiates
e (Product and Pricing) Service Request
s Automatic Supply
i Order Creation
g Define Service Rqmt
Available to Promise And Dispatch Work
n Flow Int Work
Schedule PO Req Order
Assign Initiate
Schematics and Field Tech RMA
Drawing Generation Manufacture & Reserve
R12 – OPM
Repair &
Debrief
Receive
& Repair
orgs supported
Configured Quote Pick and Ship
Forecast & Plan
= Order Copyright © 2006 Oracle. All rights

= Manufacturing
reserved. Internal use ONLY. = Maint. & Service
Oracle CTO-to-Service Solution
Define Configurations to Capture Customer Requirements
Plan for Complex Configurations
Procure and Manufacture to Demand
Manage Configurations for Installed Base Service

Business Needs – Market Drivers
• Speed and agility

• Ability to create an internal requisition directly from a Sales order
for ATO and Configured items without a planning run
• Mixed-mode manufacturing support
• Ability to create internal and external requisitions directly from a
Sales order in a Process Org.
• Flexibility and efficiency
• Support reservations to additional supply sources and allows
planned cross docking of configured items.
• Visibility
• Additional supply details visible within the Supply to Order
workbench

Autocreate Internal Requisitions
• Back to back Internal Requisition creation

• Ability to create Internal requisitions for configured and ATO
items with 100% ‘transfer from’ sourcing rule
• Reservation and change management

• Reservations and change management are extended to
internal requisitions as well
• Visibility from Supply to Order workbench

• Internal requisition and internal sales order visible in
workbench

Benefits
• Speed and agility

• Customers no longer have to wait for a planning run to
transfer configured or ATO demand to another internal
organization
• Better leverage internal supply chain

Setup and Process
• New parameter in the Autocreate Purchase Requisitions function to

create internal requisitions, external requisitions or both

Process
• Scheduled batch Program

• The ‘Autocreate Purchase Requisitions’ program can be
scheduled to create requisitions at regular intervals as per the
parameter settings
• Manually run batch program
• You can run the batch program manually to create requisitions
• Create supply from work flow
• Progressing the Sales order manually by running ‘Create
Supply Eligible’ step
• Internal or external requisitions are created as per qualified
sourcing rules

Process
• Change Management
Change on Demand side Result on reservation
Un-reserve Reservation removed
Unschedule Sales order Reservation removed
Cancel SO line Reservation removed
Reduce quantity Reservation quantity reduced
Configuration change Configuration Item is de-linked
and reservation removed
De-link the configuration Reservation removed
Increase quantity Reservation remains unchanged
For each change, notifications are sent to Buyer

Process
• Scheduled program after upgrade

• The scheduled program will run after upgrade as if the
parameter is set to External
• Ensures backward compatibility
• Supply creation through work flow after upgrade
• The supply creation happens for internal as well as external
requisitions as per the qualified sourcing rules.

Autocreate OPM Requisitions
• In R12, for ATO items in a process organization, the

new feature supports back to back supply creation of
• Internal requisition
• Drop shipment
• External requisition
• Reservations work the same way as for discrete orgs
• The requisitions, external or internal created through back to
back order supply creation are reserved to sales order line.
• Generates requisitions with additional details:
• Grade
• Secondary unit of measure

• Change management
• Change management works the same way as in case of
discrete organizations
• Additional details available
in Supply to Order Work Bench
• Secondary UOM, Grade

Autocreate OPM requisitions
Benefits
• OPM organizations can now source material directly

without having to run planning, enabling them to
respond more quickly to customer orders
• Reservations and the ‘supply to order’ workbench give
CSR’s visibility to the status of the reserved supply

Setup and Process
• Setup is the same as for discrete organizations

• Set up as ATO Item in Item Master
• MRP Default Sourcing Assignment
• Sourcing rules
• ATO Item workflow assigned in OM
• Process is the same as discrete organizations

• Manually progress Sales order to create supply
• Run batch processes to create supply
• View supply in Supply to Order workbench

Planned Cross Docking
• Allows planned cross-docking of configured items

• Extends supply chain reservation enhancements to CTO
• Supported supply sources in R12 are
• Internal Requisitions
• In Receiving
• ASN
• Supported demand sources in R12 (manual reservation
only through forms) are
• OPM batches
• Components for CMRO jobs
• Manual reservation of purchase order is supported

• Change Management supported for reservations to

• Internal requisitions
• In Receiving and
• ASN
• Reservations to demand sources OPM batches and

CMRO jobs are not tracked by CTO

• New Line Statuses reflected in

• Sales order Workflow
• Sales order line
• Supply to Order work bench

New Line Statuses
Line Status Status description
Internal Req A row for an internal requisition has been inserted in the req
interface tables for this order line for the entire line quantity
Requested
Internal Req An internal requisition has been created and reserved to the sales
order line for the entire line quantity
Open
Internal Req You have a partial reservation for an internal requisition and the rest
of the order quantity is reserved to inventory
Partial
ASN Open* An ASN is created for the purchase order
ASN Partial* Your sales order line is reserved to ASN for partial amount and the
rest of the line quantity is reserved to Inventory
In receiving* After performing receiving transaction for full quantity, the

reservation moves the line status to this value in WMS enabled
receiving organization.
In Receiving You have reservation partially against In Receiving and the rest of
quantity to Inventory.
Partial*
* These line states are applicable only in WMS enabled organizations

for Back to Back Orders – How to Use
• Reservations for new supply type ‘Internal requisition’
can take place when supply is created through:
• Executing the step “Create Supply Eligible”
in Sales order work flow
• Running Autocreate Purchase Requisitions Program
• The reservations against new supply type ASN
happens in WMS-enabled organizations when the ASN
is received from supplier
• The reservation against new supply type ‘’In Receiving’
takes place in WMS-enabled organizations when items
are received but not put away into Inventory

for Back to Back Orders – How to Use
• Supply To Order Work Bench
• New reservations and new line statuses are reflected
• Additional information such as secondary UOM and grade for
ATO items in Process Organizations
• New and changed tabs in Supply details
• Requisitions tab shows internal requisitions as well
• ASN details in separate table in the Purchase documents tab

Supply To Order Workbench
• CTO enhanced Supply to Order Work Bench to honor

the Multi-Operating Unit Access Control (MOAC) and
Inventory enhancements on reservations
• New supply sources and their details are now displayed
• Purchasing documents tab has additional table to show
ASN information
• Purchasing documents show purchase requisitions,
purchase orders as well as new supply type internal
requisition

Supply to Order Workbench
Benefits
• Better support shared services through MOAC support

• Better visibility to new supply sources and details

Supply To Order Workbench
How to Use
Changed Descriptions of tabs
Operating unit of
Supply Order
Internal
sales
order info
New table in Purchasing Documents tab for ASN
details

Demonstration
Overview
• Highlights the R12 features of both CTO and Flow.

• Take an Order for a configured item in Org M1 with top level
item sourced via an internal Sales order from Org M2.
• Once demand is placed on M2, a flow schedule will be created
for this Configured item in the Line Scheduling workbench.
• The flow schedule will be completed through the Flow
Execution workbench highlighting the new R12 capabilities of
the workbench.
• The supply will automatically be reserved to the Sales order
upon schedule completion and shipped to M1.
• The supply will then be received in M1 and shipped to the
Customer.

For Customers and Partners
• For More Information about Education

• http://ilearning.oracle.com/ilearn/en/learner/jsp/category.jsp?categoryid=
19786
• For More Information about Support
• http://www-apps.oracle.com/cto
• For Metalink Information:
• http://metalink.oracle.com/
• Oracle Product Documentation:
• http://www.oracle.com/technology/documentation/applications.html

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E-Business Suite R12 Awareness Training

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Overview and Positioning

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• Global Visibility of Multi-Sourced Information

• Personalized, Configurable Orders via Guided Selling

• Very High Order Volume with High Accuracy Processing

• Improve Customer Service Levels via On-Time Delivery

• Integrating Supply Chain and Logistics Processes

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Current Environment Resulting Problems

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• Increase profitability by 7.5%

• Reduce administrative costs by 10%

• Increase your return on assets by 2.5%

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The ability to deliver an order to the customer that’s

• 2% improvement = 10 cent increase in earnings per share

• 3% improvement = 1% of additional profit margin

• 5% improvement = 2.5% better return on assets

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• Order Management must have comprehensive functionality.

• Order Management must be highly configurable.

• Order Management must have proven performance and scalability.

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Web Store Planning

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• Designed for ease of • Leverages Folder Forms

Dell (High Tech) 1.2 million lines / day

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KNV (Wholesale Distribution) 350 k lines / day

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• Fusion applications combining best of all CRM Fusion

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