WEAKNESS IN PERFORMANCE MONITORING

• BEFORE DISTRIBUTION FRANCHISEE AGREEMENT

• No investment in distribution network improvement while load increased
• Poor quality of supply, frequent intteruptions
• Fixed tariff illegal lines such as Tarapur line, Padga line,etc supplied by private agents
• Feeder changer switch used in households to switch between official and non-official lines
• 110 V bulbs to counter the problem of low voltages
• Getting the load increased or getting official connection was very difficult leading to the thefts and illegal
connections
• Metering and billing efficiency was low
• Paying bribes to agents to get the transformed and other faults repaired
• Lack of consistency in efforts for a long period
• Lack of political support
WEAKNESS IN PERFORMANCE MONITORING
• AFTER DISTRIBUTION FRANCHISEE AGREEMENT
• Incompatibility of IT systems of MSEDCL to analyse the data provided by TPAL.
• The average billing rate has a direct effect on the revenue of MSEDCL, hence TPAL requested for third party
annual audit. But, even after two years of DFA, no audit was done
• The consumers perception of high bills and fast running meters showed that even TPAL was unable to win
customer confidence
• From the survey, it seems that the cost of good quality supply was unable to poor customers of bhiwandi