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Managing Corporate Performance With Balanced Scorecard
Managing Corporate Performance With Balanced Scorecard
Corporate
Performance
with Balanced
Scorecard
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Contents :
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Corporate
Performance Management
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Performance Management Framework
Key
Performance
Indicators
Company
strategy
Identifying
Defining
Measuring
Monitoring
Reporting 4
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Performance Management Component
Performance Performance
Management Management
Infrastructure Culture
STRATEGY
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Pengertian Balanced Scorecard
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4 Perspectives in Balanced Scorecard
Financial Perspective
The Strategy If we succeed, how will
we look to our
shareholders?
Customer Perspective
To achieve our vision,
how must we look to our
customers?
Internal Perspective
To satisfy our customers,
which processes must we
excel at?
Mission –
Why We
Exist Strategic
Strategy Outcomes
Map :
Translate the Satisfied
Vision – Strategy Shareholders
What We Strategy :
Our Game Delighted
Want to Be
Plan Customers
Excellent
Balanced Processes
Values – Scorecard :
What’s Measure and Motivated
Important Focus Workforce
to Us
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Perspektif Keuangan
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Perspektif Keuangan
Peningkatan
Pendapatan
Peningkatan
Produktivitas atau
Efisiensi Biaya
Profit
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Contoh Sasaran Strategis dalam
Perspektif Keuangan
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Perspektif Pelanggan
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Perspektif Pelanggan
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Model dalam Perspektif Pelanggan
Customer Acquisition
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Contoh Sasaran Strategis
Perspektif Pelanggan
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Perspektif Proses Bisnis Internal
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Elemen-elemen dalam Proses Bisnis
Layanan kepada
Pelanggan
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Contoh Sasaran Strategis dalam
Proses Bisnis
• Meningkatkan mutu dan keandalan produk
• Menurunkan jumlah produk yang gagal
• Meningkatkan kecepatan pelayanan
• Mengembangkan inovasi proses
• Mengembangkan kapasitas produksi
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Perspektif Pembelajaran
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Perspektif Learning and Growth
• Skills • Culture
• Knowledge • Leadership
• Attitude • Collaboration
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Contoh Sasaran Strategis dalam
Perspektif Pembelajaran
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Template Balanced Scorecard Map
• Perspektif Keuangan
• Perspektif Pelanggan
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Corporate Balanced Scorecard Map -
An Example
Enhance Long-term
Shareholder Value
Customer
Business Process
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Identifying Key Performance
Indicators (KPI)
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Balanced Scorecard
Vision Balanced
Mission Scorecard
Strategy
Key
Performance
Indicators
Company
strategy
Identifying
Defining
Measuring
Monitoring
Reporting 26
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Key Performance Indicators (KPI)
Finance
Key Performance
Indicators
Customer
Key Performance
Internal Business Indicators
Process
Key Performance
Learning
Indicators
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KPI Guidelines
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Key Performance Indicators - KPI
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Tingkatan Key Performance Indicators
Strategic
Objective
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Tingkatan Key Performance Indicators
Improve
customer satisfaction
on service
Contoh KPI :
• Customer Satisfaction Index
Measure
• Number of complaints
Results
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Tingkatan Key Performance Indicators
Contoh KPI :
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Tingkatan Key Performance Indicators
Develop Competent
Employee
Contoh KPI :
• Rata-rata Skor Kompetensi
Measure
Karyawan
Results
• Jumlah Pelatihan
Measure Per Karyawan Per Tahun
Activity • % Karyawan yang Merealisasikan
Individual Development Plan
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Corporate Balanced Scorecard Map -
An Example
Enhance Long-term
Shareholder Value
Customer
Business Process
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Tabel BSC dan KPI
Financial
(bobot 25) Increase Revenue Revenue (Rp juta) 50,000
Growth
Revenue Growth (%) 12
Manage Cost
Efficiency - Overhead Cost Ratio 8 8 100
Nurture Customer
Satisfaction - Customer Satisfaction Index 8 7.80 98 93 23.33
Customer
(25) Expand Market Share - Market Share per Product 40 37 93
Achieve Operational
Excellence - Number of Product Defects 100 per 1 million 100 per 1 million 100 99 24.80
- Time To Response
Customers' Request max 24 hours average 25 hours 96
Drive Demand via
Business Customer Relationship
- Number of Customer
Process Gatherings 6 per year 6 100
(25)
- Number of New Products
Launch 2 in this year 2 100
Manage Growth via
Innovation - Number of New Initiatives
Implemented for Continous
Improvement 10 10 100
Mengembangkan
Employee Satisfaction - Employee Satisfaction Index 8 7.60 95 95 23.75
Mengembangkan
Learning Produktivitas - Sales Revenue Per
(25) Karyawan Employee 500 per employee 450 90
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Integration between Corporate and
Division/Department
Vision
Mission
Strategy
Corporate
Scorecard
The Division Scorecard
is built by referring to the
Division corporate scorecard
Scorecard
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HR Strategy Map Template
Drive Long term
Shareholder Value
Customer
HR Internal Process
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IT Strategy Map Template
Drive Long term
Shareholder Value
Customer
IT Internal Process
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Finance Strategy Map Template
Drive Long term
Shareholder Value
Customer
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Marketing Strategy Map Template
Drive Long term
Shareholder Value
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Composed by : Yodhia Antariksa, Msc in HR
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Recommended Further Readings:
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